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Aramark Destinations is the new hospitality partner of the Patriots Point Development Authority (PPDA), operating ticketing, retail, food & beverage, and events at Patriots Point Naval & Maritime Museum, home of the USS Yorktown in Charleston Harbor. Ticketing is the largest revenue stream of the operation, and this role is central to a high-visibility account startup.
The Ticketing Sales Manager owns daily admissions operations, including the ticket sales team, box office and online sales channels, group and overnight program bookings, and third-party and affiliate sales partnerships. This is a ground-floor opportunity to build the ticketing operation from day one at a landmark Charleston attraction.
Job Responsibilities
Key Responsibilities
• Lead all daily ticketing and admissions operations, including box office windows, online sales, and phone/group sales, delivering a welcoming, efficient guest arrival experience.
• Recruit, train, schedule, and develop a team of ticket sellers and leads; set service and sales standards and hold the team accountable to them.
• Drive ticket revenue: monitor daily sales performance against budget and forecast, identify trends, and recommend pricing, packaging, and promotional actions.
• Manage the ticketing platform (point of sale, online checkout, and reporting), including product/price builds, event and capacity setup, and troubleshooting; act as the operational owner of the ticketing system and its integration with payment processing.
• Ensure strict compliance with client funds-handling requirements: all transactions processed through the approved point of sale on the client merchant account, accurate cash handling and reconciliation, and PCI-DSS compliance.
• Own daily sales reconciliation, deposit procedures, and reporting; partner with Finance on revenue reporting, audits, and month-end close.
• Grow group, tour, and education sales, including school and scout groups and overnight camping programs aboard the ship; manage the booking process end to end.
• Develop and manage reseller, hotel, concierge, and affiliate ticket channels; support cross-promotion with area attractions and sister Aramark operations such as Fort Sumter Tours.
• Partner with marketing teams (Aramark and PPDA) on campaigns, promotions, and bundled offers that drive visitation.
• Maintain a strong daily working relationship with the client (PPDA) staff and represent Aramark professionally on site.
• Support attendance forecasting, labor planning, and peak-season staffing plans (summer, holidays, fleet events).
• Champion safety, appearance, and service standards across all guest-facing admission points.
Qualifications
• 3+ years of experience in ticketing, box office, admissions, attractions, hospitality, or retail sales operations, with at least 1 year supervising a team.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.