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Online Customer Service Tech Jobs in Racine, WI (NOW HIRING)

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Online Customer Service Tech information

See Racine, WI salary details

$10

$18

$29

How much do online customer service tech jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer service tech in Racine, WI is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Tech vs Customer Support Specialist?

AspectOnline Customer Service TechCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentRemote, online platforms, chat, emailRemote or on-site, call centers, email, chat
Industry UsageTech companies, e-commerce, service providersRetail, telecom, software companies
Common Search IntentTechnical support, troubleshooting, online assistanceCustomer inquiries, issue resolution, product info

The Online Customer Service Tech primarily focuses on technical support and troubleshooting via online channels, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and issue resolution, often in retail or service industries. Both roles are customer-facing but differ in technical complexity and work environment.

What are popular job titles related to Online Customer Service Tech jobs in Racine, WI? For Online Customer Service Tech jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Tech jobs in Racine, WI look for? The top searched job categories for Online Customer Service Tech jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Customer Service Tech jobs? Cities near Racine, WI with the most Online Customer Service Tech job openings:
Online Customer Service Tech jobs near you
Infographic showing various Online Customer Service Tech job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,447 per year, or $19 per hour.

Customer Service Representative

Southport Mechanical, LLC

Caledonia, WI

$15 - $20.50/hr

Full-time

Re-posted 19 days ago

Job description

SOUTHPORT PLUMBING, HEATING, amp; COOLING
Customer Service Representative
DEPARTMENT
PHC
LOCATION
Caledonia, WI
WORK TYPE
On-Site
REPORTS TO
Call Center Manager
About the Role
At Southport, the Customer Service Representative is often the very first impression a homeowner has of our company — and frequently the last voice they hear after a job well done. This role exists to make every caller feel heard, helped, and confident they made the right call. You'll turn inbound calls, online leads, and chat inquiries into booked appointments, keep our technicians' schedules full, and follow up to make sure every customer's experience matches the Southport standard.
This is a relationship-first role. We're not just filling time slots — we're building trust with homeowners who are inviting us into their homes, often during stressful moments like a broken furnace or a leaking pipe. The right person treats every call as a chance to take care of someone, not just a transaction to close.
What You'll Do
  • Be the warm, knowledgeable voice customers hear when they call Southport — answering the main line and online chat with genuine care and urgency
  • Convert inbound calls and online leads into booked appointments, gathering detailed, accurate information to set our technicians up for first-call resolution
  • Keep the call board full by proactively filling schedule gaps and booking future maintenance visits
  • Learn our service, estimate, and scheduling conversations inside and out, so every call feels natural, not scripted
  • Call Southport Shield Members to schedule routine maintenance and keep their homes running smoothly year-round
  • Partner with dispatch to manage reschedules and delays, keeping customers informed every step of the way
  • Follow up after completed service calls to confirm the customer is happy and the job is done right
  • Own customer concerns from start to resolution — no passing the buck
  • Look for ways to add value even during quiet moments between calls
  • Take on other responsibilities as needed to support the team and our customers
What Makes You a Fit
  • A genuine people-person who enjoys helping others and stays calm and friendly even when a customer is frustrated
  • High school diploma or equivalent
  • 1–2 years of customer service experience preferred
  • Administrative or clerical experience preferred
  • ServiceTitan experience a plus, but not required — we'll train you
  • Basic knowledge of HVAC and plumbing helpful, but not required — we'll teach you the rest
  • Comfortable navigating multiple computer systems while staying personable on the phone
  • Self-motivated, detail-oriented, and organized, with strong written and verbal communication
  • Excited to learn, grow, and build a long-term career with a company that's investing in its future
  • A team player who thrives in a fast-paced, ever-changing environment
Why Southport
Southport Plumbing, Heating, amp; Cooling is building toward becoming Wisconsin's most trusted name in residential service and replacement. That starts with how we treat people — our customers and our team. As a CSR, you're not just answering phones; you're the front line of our reputation, and a key reason homeowners across Greater Milwaukee, Madison, Appleton, and Wausau choose Southport again and again.
Southport Mechanical | Southport Plumbing, Heating amp; Cooling

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