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Online Answering Service Jobs in Racine, WI (NOW HIRING)

Great Lakes Skipper

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Customer Service Representative (Pleasant Prairie)

Kenosha, WI · On-site

$17 - $21/hr

Duties include but are not limited to: answering phone calls, taking phone orders, developing ... The nation's largest online supplier of boat parts, we have over 50,000 boat parts in stock and ...

Von Maur

CUSTOMER SERVICE COUNTER

Brookfield, WI · On-site

Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions * Prepare, box, and wrap customer purchases and online orders for shipment

Von Maur

CUSTOMER SERVICE COUNTER

Brookfield, WI · On-site

Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions * Prepare, box, and wrap customer purchases and online orders for shipment

WEX

Customer Service Specialist

Milwaukee, WI · On-site

$16.75 - $22.25/hr

This role is responsible for answering inbound inquiries regarding account maintenance, billing ... Troubleshoot and guide customers through WEX online platforms and mobile applications. * System ...

Baird Capital

PAM Client Service Associate

Milwaukee, WI · On-site

$14.25 - $19.75/hr

Assists clients with Baird Online by troubleshooting login issues, guiding them through website ... answering inbound phone calls, sending client communications, as well as perform other duties and ...

Baird

PAM Client Service Associate

Milwaukee, WI · On-site

$14.25 - $19.75/hr

Assists clients with Baird Online by troubleshooting login issues, guiding them through website ... answering inbound phone calls, sending client communications, as well as perform other duties and ...

Robert W Baird & Co

PAM Client Service Associate

Milwaukee, WI · On-site

$14.25 - $19.75/hr

Assists clients with Baird Online by troubleshooting login issues, guiding them through website ... answering inbound phone calls, sending client communications, as well as perform other duties and ...

Baird

PAM Client Service Associate

Milwaukee, WI · On-site

$14.25 - $19.75/hr

Assists clients with Baird Online by troubleshooting login issues, guiding them through website ... answering inbound phone calls, sending client communications, as well as perform other duties and ...

Walgreens

Photo Specialist

Hales Corners, WI · On-site

$16.50 - $21.75/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Menomonee Falls, WI · On-site

$17 - $22.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Pleasant Prairie, WI · On-site

$16.25 - $21.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Milwaukee, WI · On-site

$16.75 - $22/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Menomonee Falls, WI · On-site

$17 - $22.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Milwaukee, WI

$16.75 - $22.25/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

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Online Answering Service information

See Racine, WI salary details

$11

$21

$36

How much do online answering service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for online answering service in Racine, WI is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $25.67 per hour, depending on experience, location, and employer.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are popular job titles related to Online Answering Service jobs in Racine, WI?

For Online Answering Service jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Answering Service jobs in Racine, WI look for?

The top searched job categories for Online Answering Service jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Answering Service jobs?

Cities near Racine, WI with the most Online Answering Service job openings:

Online Answering Service jobs near you

Customer Service Representative

Southport Mechanical, LLC

Caledonia, WI • On-site

$15 - $20.50/hr

Full-time

Re-posted 19 days ago

Job description

SOUTHPORT PLUMBING, HEATING, amp; COOLING
Customer Service Representative
DEPARTMENT
PHC
LOCATION
Caledonia, WI
WORK TYPE
On-Site
REPORTS TO
Call Center Manager
About the Role
At Southport, the Customer Service Representative is often the very first impression a homeowner has of our company — and frequently the last voice they hear after a job well done. This role exists to make every caller feel heard, helped, and confident they made the right call. You'll turn inbound calls, online leads, and chat inquiries into booked appointments, keep our technicians' schedules full, and follow up to make sure every customer's experience matches the Southport standard.
This is a relationship-first role. We're not just filling time slots — we're building trust with homeowners who are inviting us into their homes, often during stressful moments like a broken furnace or a leaking pipe. The right person treats every call as a chance to take care of someone, not just a transaction to close.
What You'll Do
  • Be the warm, knowledgeable voice customers hear when they call Southport — answering the main line and online chat with genuine care and urgency
  • Convert inbound calls and online leads into booked appointments, gathering detailed, accurate information to set our technicians up for first-call resolution
  • Keep the call board full by proactively filling schedule gaps and booking future maintenance visits
  • Learn our service, estimate, and scheduling conversations inside and out, so every call feels natural, not scripted
  • Call Southport Shield Members to schedule routine maintenance and keep their homes running smoothly year-round
  • Partner with dispatch to manage reschedules and delays, keeping customers informed every step of the way
  • Follow up after completed service calls to confirm the customer is happy and the job is done right
  • Own customer concerns from start to resolution — no passing the buck
  • Look for ways to add value even during quiet moments between calls
  • Take on other responsibilities as needed to support the team and our customers
What Makes You a Fit
  • A genuine people-person who enjoys helping others and stays calm and friendly even when a customer is frustrated
  • High school diploma or equivalent
  • 1–2 years of customer service experience preferred
  • Administrative or clerical experience preferred
  • ServiceTitan experience a plus, but not required — we'll train you
  • Basic knowledge of HVAC and plumbing helpful, but not required — we'll teach you the rest
  • Comfortable navigating multiple computer systems while staying personable on the phone
  • Self-motivated, detail-oriented, and organized, with strong written and verbal communication
  • Excited to learn, grow, and build a long-term career with a company that's investing in its future
  • A team player who thrives in a fast-paced, ever-changing environment
Why Southport
Southport Plumbing, Heating, amp; Cooling is building toward becoming Wisconsin's most trusted name in residential service and replacement. That starts with how we treat people — our customers and our team. As a CSR, you're not just answering phones; you're the front line of our reputation, and a key reason homeowners across Greater Milwaukee, Madison, Appleton, and Wausau choose Southport again and again.
Southport Mechanical | Southport Plumbing, Heating amp; Cooling

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