Online Chatbot Jobs (NOW HIRING)

MOTLOW STATE COMMUNITY COLLEGE

is accepting applications for the following position:

Financial Aid Clerk – Moore County

This is a Part time position not to exceed 27 hours per week 

Campus: Moore County

Position number: B99588

Salary: $21,494   

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. Motlow positions are contingent upon funding availability and budget approval.

General Function: 

Assist with the day-to-day operations within the financial aid office.  Serve as a front-line personal contact for students and others with questions regarding the financial aid process at Motlow State. Maintain and update financial aid chatbot.

Minimum Qualifications: 

High school diploma or equivalent; and, two (2) years’ experience in a higher education setting.  Additional post-secondary education from a regionally accredited institution may substitute for the required experience on a year for year basis up to two years.

Preferred Qualifications: 

High school diploma or equivalent; and, three (3) years’ experience in a higher education setting.  Additional post-secondary education from a regionally accredited institution may substitute for the required experience on a year for year basis up to three; and, three (3) years’ experience in a higher education setting working with financial aid; and, experience working with the Banner Financial Aid system and/or similar systems.

Major Duties and Responsibilities:

• Assist with the management of assigned financial aid program(s) to include assisting with administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester; reconciling accounts; maintaining institutional compliance as required by program proponent organization and applicable statutes; and maintaining the student information system/Banner as related to assigned program(s).
• Assist customers, via email, call center escalations, phone or walk-ins, with general questions about financial aid programs, processes, eligibility, refunds, impact of withdrawal or over awards. Elevates complex questions to Financial Aid Counselors or Financial Aid management. 
• Assist students and parents who require assistance with navigating the financial aid process or financial aid programs
• Maintain and update the financial aid chatbot
• Review documents received for accuracy and completeness
• Maintains files accurately, in paper and/or electronic formats. Assists with the Records Retention and Destruction of financial aid data in accordance with established statutes and guidelines
• Other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of confidentiality statutes and policies as they apply to FERPA and financial aid programs
• Maintains detailed current knowledge of federal/state/local/institutional financial aid programs, policies, procedures and funds
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Communicate effectively, both in writing and verbally, with students, parents, high school counselors, fellow employees, college administrators, and other stakeholders
• Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet
• Make presentations to diverse stakeholders including groups of staff, parents and students
• Ability to use an imaging system to scan, index, and retrieve financial aid data and documentation
• Ability to establish and maintain effective working relationships with other employees, outside governmental and community agencies, and the general public
• Ability to contribute to a student focused environment and knowledge of college resources

To ensure consideration, interested applicants must submit an application, transcripts and resume online with application submission.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone (931) 393-1544, TDD (931 393-1621)

E-mail: jobs@mscc.edu    

Website: www.mscc.edu

Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.