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Online Chat Support Jobs in Riverside, CA (NOW HIRING)

TruArc Health

Customer Support

Irvine, CA

$21 - $24/hr

The Customer Support Associate handles high volume of inbound and outbound calls. They listen to ... Correspond professionally with customers via email, phone, and chat * Provide excellent customer ...

New

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

$17.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In ... Respond to customer inquiries via phone, email, and chat in a timely manner. * Provide accurate ...

iHerb.com

IT Support Specialist I

Perris, CA

We constantly strive for innovation, while transforming and improving the online shopping ... Address incoming incidents and requests from end-users via a ticket management system, chat, in ...

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Showing results 21-40

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Riverside, CA

Online Chat Support information

See Riverside, CA salary details

$15

$27

$46

How much do online chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for online chat support in Riverside, CA is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Riverside, CA?

The most popular types of Chat Support jobs in Riverside, CA are:

What are popular job titles related to Online Chat Support jobs in Riverside, CA?

For Online Chat Support jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Riverside, CA look for?

The top searched job categories for Online Chat Support jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Online Chat Support jobs?

Cities near Riverside, CA with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Riverside, CA as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Nights. Highlights an 100% In-person job distribution, with an average salary of $56,523 per year, or $27.2 per hour.

Customer Support

TruArc Health

Irvine, CA

$21 - $24/hr

Full-time

Posted 3 days ago

New

Job description

The Customer Support Associate handles high volume of inbound and outbound calls. They listen to customers’ issues or complaints and provide helpful solutions. The Call Center Associate will also make outbound calls to patients/customers to obtain insurance information and will submit files for approval once completed and updated.

-Please do not call the company for updates on this position, use Indeed to follow-up-

Duties & Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting navigating the company site or using the products or services
  • Place outgoing calls to past patients in attempt to clarify and resolve any billing issues.
  • Collaborate with other call center professionals and training manager to improve customer service
  • Responsible for entering accurate data from emails/telephone conversations into the call center database
  • Successfully manage and monitor the phone queue
  • Correspond professionally with customers via email, phone, and chat
  • Provide excellent customer service while maintaining the company’s positive reputation.

Educational Requirement: (please check which all that applies)

  • High school diploma, GED, or suitable equivalent.
  • Excellent customer service and communication skills, bilingual a plus.
  • Previous experience and a working knowledge of Excel, Word and Outlook and demonstrated experience in accurate data entry.

Other Qualification & Requirements:

  • Proficient typing and data entry skills
  • Strong attention to detail
  • Ability to work as part of a team
  • Self-motivated, well-organized, reliable, and able to prioritize workload.
  • Good personal and outstanding communication skills, both written and verbal.

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