ZipRecruiter

Log In

1

Online Chat Representative Jobs in Riverside, CA

Ultimate LLC

Customer Service Representative

Irvine, CA · On-site

$22/hr

Answer all calls, emails and online chat related to our ecommerce site. Including but not limited to: general questions; order placement, tracking, locating stores, and returns/exchanges * Return all ...

New

MSCCN

Personal Financial Counselor - March ARB, CA

CA · On-site

$45K - $60K/yr

... online chat, or video-based communications and secure video teleconference sponsored by the ... The job duties listed above are representative and not intended to be all-inclusive of what may be ...

CHEP

Warehouse Operator - Redlands, CA

Redlands, CA · On-site

$20.80/hr

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

CHEP

Warehouse Operator - Redlands, CA

Redlands, CA · On-site

$20.80/hr

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... Utilize chat library and other tools to communicate with customers in accordance with the bank ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

next page

Showing results 1-20

All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Riverside, CA

Online Chat Representative information

See Riverside, CA salary details

$12

$22

$35

How much do online chat representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for online chat representative in Riverside, CA is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.
What are the most commonly searched types of Chat Representative jobs in Riverside, CA? The most popular types of Chat Representative jobs in Riverside, CA are:
What are popular job titles related to Online Chat Representative jobs in Riverside, CA? For Online Chat Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Online Chat Representative jobs in Riverside, CA look for? The top searched job categories for Online Chat Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Chat Representative jobs? Cities near Riverside, CA with the most Online Chat Representative job openings:
Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Riverside, CA as of July 2026, with employment types broken down into 3% Locum Tenens, 62% Full Time, 4% Part Time, and 31% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $46,022 per year, or $22.1 per hour.

Remote Chat and Email Representative

Littlefield Physical Therapy Inc

Murrieta, CA • Remote

$28 - $32/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Remote Chat and Email Representative

Littlefield Physical Therapy Inc

Overview

Littlefield Physical Therapy Inc is seeking a Remote Chat and Email Representative to support patients and prospective clients through clear, timely, and professional written communication. This role is ideal for someone who is organized, empathetic, and confident handling a high volume of inquiries while providing a positive experience in every interaction.

As a key part of the support team, you will help ensure patients receive accurate information, timely responses, and a welcoming first impression of the practice. You will play an important role in strengthening trust, improving responsiveness, and supporting smooth day-to-day communication across the organization.

What You’ll Do

  • Respond to incoming chat and email inquiries from patients, caregivers, and prospective clients in a professional and courteous manner

  • Provide accurate information about services, scheduling, general policies, and next steps based on internal guidelines

  • Route complex or sensitive inquiries to the appropriate team members when needed

  • Document customer interactions clearly and accurately in internal systems

  • Follow up on unresolved messages to ensure timely resolution and a strong patient experience

  • Monitor shared inboxes and chat platforms to maintain response time standards

  • Identify common questions or recurring concerns and share insights with leadership to help improve service and communication

  • Support administrative communication tasks as needed to help maintain efficient operations

  • Protect patient and company information by following privacy, confidentiality, and data handling procedures

What Success Looks Like

  • Patients and prospective clients receive prompt, helpful, and accurate written support

  • Communication is handled with empathy, professionalism, and attention to detail

  • Inquiries are documented thoroughly and escalated appropriately when necessary

  • Response time and service quality standards are consistently met

  • Internal teams are supported by organized communication and reliable follow-through

Required Qualifications

  • Experience in customer service, administrative support, patient support, or a similar communication-focused role

  • Strong written communication skills with excellent grammar, spelling, and tone

  • Ability to manage multiple conversations and priorities while staying organized

  • Comfort working independently in a remote environment

  • Strong attention to detail and ability to follow established processes

  • Basic proficiency with email platforms, chat tools, and computer systems

  • Ability to handle sensitive information with discretion and professionalism

  • Reliable internet connection and a productive remote work setup

Nice to Have

  • Experience in healthcare, physical therapy, medical office support, or a related setting

  • Familiarity with scheduling systems, CRM platforms, or electronic documentation tools

  • Experience supporting patients or clients through written digital channels

  • Understanding of privacy and confidentiality standards in a healthcare environment

Work Environment

  • Fully remote role

  • Primarily text-based communication through chat and email

  • Collaboration with administrative and clinical support teams as needed

  • Structured workflows with opportunities to contribute ideas for improving communication and service quality

Growth Opportunity

This role offers the opportunity to deepen your experience in patient support, remote operations, and healthcare administration. Team members who demonstrate strong communication, reliability, and initiative may have opportunities to take on broader responsibilities as the organization grows.

Team Culture

Littlefield Physical Therapy Inc values professionalism, compassion, responsiveness, and teamwork. The ideal candidate will bring a service-oriented mindset and a thoughtful approach to communication, helping create a supportive and respectful experience for every patient interaction.