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Online Chat Customer Service Jobs in Maple Ridge, BC

Foxfactory

Customer Service Representative 1

Burnaby, BC · On-site

CA$37K - CA$51K/yr

As a Customer Service Representative in the bike industry, your role will guide customers and ... Provides professional assistance over the phone, email, Chat with orders, product inquiries ...

Bunzl

Customer Service Representative

Pitt Meadows, BC

CA$45K - CA$47K/yr

The Customer Service Representative will assist customers by educating them on our products and ... Support customers on our online ordering eComm system. * Full cycle sales order processing: sales ...

Bmo

Customer Service Representative

Vancouver, BC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Confident and experienced in the use of social media, tablets, smart phones, online tools, and ...

Bmo

Customer Service Representative

Richmond, BC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Confident and experienced in the use of social media, tablets, smart phones, online tools, and ...

Bmo

Customer Service Representive

Vancouver, BC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Confident and experienced in the use of social media, tablets, smart phones, online tools, and ...

Bmo

Customer Service Representative

Burnaby, BC

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Confident and experienced in the use of social media, tablets, smart phones, online tools, and ...

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All JobsOnline Chat Customer Service JobsOnline Chat Customer Service Jobs in Maple Ridge, BC

Online Chat Customer Service information

What are the biggest challenges Online Chat Customer Service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the key skills and qualifications needed to thrive as an Online Chat Customer Service Representative, and why are they important?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What are online chat customer service representatives?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.
What are the most commonly searched types of Chat Customer Service jobs in Maple Ridge, BC? The most popular types of Chat Customer Service jobs in Maple Ridge, BC are:
What are popular job titles related to Online Chat Customer Service jobs in Maple Ridge, BC? For Online Chat Customer Service jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Online Chat Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Online Chat Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Online Chat Customer Service jobs? Cities near Maple Ridge, BC with the most Online Chat Customer Service job openings:
Online Chat Customer Service jobs near you
Infographic showing various Online Chat Customer Service job openings in Maple Ridge, BC as of July 2026, with employment types broken down into 4% Locum Tenens, 52% Full Time, 5% Part Time, and 39% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Customer Service Representative 1

Foxfactory

Burnaby, BC • On-site

CA$37K - CA$51K/yr

Full-time

Posted 9 days ago

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

As a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience. Provides professional assistance over the phone, email, Chat with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.

Position Responsibilities:

  • Team Collaboration: Collaborate with other departments to resolve issues and improve overall customer experience.

  • Understanding customer needs and requirementsand provide solutions for product, process, or services

  • Communicate effectively with customers via phone, email, web chat

  • Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes

  • Establish positive relations with customers and maintain ongoing relations with current customers

  • Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.

  • Assists with managing new dealer applications/ accounts

  • Potential to work at local bike events and races

Specific Knowledge, Skills or Abilities Required:

  • Product Knowledge: In-depth knowledge of bikes, accessories, and the cycling industry.

  • Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience

  • Ability to multi-task, prioritize and manage time effectively

  • Attentiveness and attention to detail required. Basic to advanced MS Office expertise (emphasis on Excel).

  • Understanding of bicycle suspension and bicycle parts

Position Qualifications:

Education:

High school diploma

Experience:

Experience in and an understanding of the bicycle industry is a plus

Work Environment and Physical Requirements:

Office environment

Ability to sit for long periods of time

Focused period working on computer and telephone

Ability to lift up to 50 lbs. if working an event

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs - on merit and the principles of equal employment opportunity.

Compensation Range$37,960.00 - $51,547.86 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

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