ZipRecruiter

Log In

1

Online Chat Agent Jobs in Springfield, MA (NOW HIRING)

Manufacturing Company

Customer Service Rep

Springfield, MA · On-site

$15.50 - $21.25/hr

Deliver exceptional support across government and commercial sectors via phone, ticketing, chat, and email channels. * Navigate secure and compliant workflows , primarily in the Government sector ...

Cornerstone Bank

Customer Service Representative

Spencer, MA · On-site

$16.50 - $22.50/hr

Use online account opening website to assist customers. * Other related duties as assigned. Qualifications * Basic math skills * Demonstrates professional communication skills, including active ...

TEEMA

Customer Service Rep - CT

Hartford, CT · On-site

$16.25 - $22/hr

... online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs. What you will be doing: * Act as ...

previous page

Showing results 41-60

All JobsOnline Chat Agent JobsOnline Chat Agent Jobs in Springfield, MA

Online Chat Agent information

See Springfield, MA salary details

$5

$17

$24

How much do online chat agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for online chat agent in Springfield, MA is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.13 per hour, depending on experience, location, and employer.

What is an online chat agent?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as an online chat agent?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

How does an online chat agent typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

Are online chat agent jobs legit?

Online chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How much do online chat agents get paid?

Online chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, especially for remote positions requiring good communication skills and familiarity with chat platforms.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or training. Certifications in customer service or specific tools can enhance your prospects, and flexible schedules are common in this role.

What are the most commonly searched types of Chat Agent jobs in Springfield, MA?

The most popular types of Chat Agent jobs in Springfield, MA are:

What are popular job titles related to Online Chat Agent jobs in Springfield, MA?

For Online Chat Agent jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Online Chat Agent jobs in Springfield, MA look for?

The top searched job categories for Online Chat Agent jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Online Chat Agent jobs?

Cities near Springfield, MA with the most Online Chat Agent job openings:

Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in Springfield, MA as of August 2026, with employment types broken down into 63% Full Time, 33% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,505 per year, or $17.1 per hour.

Customer Service Representative

Filtration Group Corp

Chicopee, MA • On-site

$20 - $25/hr

Other

Re-posted 11 days ago

Filtration Group rating

6.6

Company rating: 6.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Overview
We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills.
Responsibilities
  • Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care
  • Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales)
  • Accurately document customer interactions and maintain CRM (Salesforce.com) records
  • Follow up with customers to ensure satisfaction and build loyalty
  • Collaborate with internal teams to resolve complex service requests
  • Process Purchase Orders, build Invoices, coordinate product sample requests
  • Proactively engage existing customers to understand their needs and recommend solutions
  • Promote and upsell relevant products or services to meet customer needs and achieve sales targets
  • Generate quotes, process orders, and follow up on sales opportunities
  • Support marketing campaigns by following up on inbound leads and converting interest into sales
  • Meet or exceed monthly sales and customer satisfaction goals

Qualifications
  • High school diploma or equivalent (minimum)
  • Previous experience in customer service, inside sales, or a related role
  • Strong interpersonal and communication skills
  • Proven ability to handle objections and close sales
  • Familiarity with CRM systems (e.g., Salesforce)
  • Excellent organizational skills and attention to detail
  • Comfortable working in a goal-driven environment

Pay Range: $20/ hour - $25 / hour
More About Filtration Group
Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.
The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates. Over 80 percent of the Company's revenue comes from replacement / consumable products, many of which are specified into customer's products or processes. With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.

What Filtration Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply