ZipRecruiter

Log In

1

Online Chat Agent Jobs in Puerto Rico (NOW HIRING)

Tradewind Aviation

PR · On-site

$10.50 - $14/hr

For more details visit www.flytradewind.com ABOUT THE CANDIDATE / ROLE Tradewind Aviation is seeking an experienced Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in ...

Tradewind Aviation LLC

PR · On-site

$10.50 - $14/hr

For more details visit www.flytradewind.com ABOUT THE CANDIDATE / ROLE Tradewind Aviation is seeking an experienced Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in ...

Tradewind

PR · On-site

$10.50 - $14/hr

For more details visit www.flytradewind.com ABOUT THE CANDIDATE / ROLE Tradewind Aviation is seeking an experienced Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in ...

Tradewind

PR · On-site

$10.50 - $14/hr

For more details visit www.flytradewind.com About the Candidate / Role Tradewind Aviation is looking for a seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate ...

Tradewind Aviation LLC

PR · On-site

$10.50 - $14/hr

For more details visit www.flytradewind.com About the Candidate / Role Tradewind Aviation is looking for a seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate ...

Tradewind Aviation

PR · On-site

$10.50 - $14/hr

For more details visit www.flytradewind.com About the Candidate / Role Tradewind Aviation is looking for a seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate ...

Enterprise Holdings

PR · On-site

$10.50/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position This pay for this position starts at $10.50/ hourly and ...

Enterprise Holdings

PR · On-site

$10.50/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position This pay for this position starts at $10.50/ hourly and ...

Enterprise Holdings

PR

$10.50/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position This pay for this position starts at $10.50/ hourly and ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

Position Summary As aCustomer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to ...

Firma de Reclutamiento en PR

PR · On-site

$11/hr

Salary: $11.00 per hour Requirements: * High school diploma. * Experience in Customer Service, sales and working with production results measurement. * Fast in the keyboard and handling of computer ...

All JobsOnline Chat Agent JobsOnline Chat Agent Jobs in Puerto Rico

Online Chat Agent information

What is an online chat agent?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as an online chat agent?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

How does an online chat agent typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

Are online chat agent jobs legit?

Online chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How much do online chat agents get paid?

Online chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, especially for remote positions requiring good communication skills and familiarity with chat platforms.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or training. Certifications in customer service or specific tools can enhance your prospects, and flexible schedules are common in this role.

What are the most commonly searched types of Chat Agent jobs in Puerto Rico?

The most popular types of Chat Agent jobs in Puerto Rico are:

What are popular job titles related to Online Chat Agent jobs in Puerto Rico?

For Online Chat Agent jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Online Chat Agent jobs in Puerto Rico look for?

The top searched job categories for Online Chat Agent jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Online Chat Agent jobs?

Cities in Puerto Rico with the most Online Chat Agent job openings:

Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in Puerto Rico as of August 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution.

Customer Service Representative - Chat Support - San Juan, PR

UnitedHealth Group

San Juan, PR • Hybrid

$15.75 - $21.25/hr

Full-time

Posted 5 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

193rd of 898 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.

 

This position follows a hybrid schedule withthree in-office days per week.

Primary Responsibilities:

  • Provides customer service support to providers through live phone call or live chat, to give updates on their credentialing status or contracting status and validates state specific requirement
  • Focus on resolving issues on the first interaction, navigating through complex computer systems to identify the status of the issue and provide appropriate response to the provider 
  • Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and continue to establish rapport
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
  • Complete outbound calls as needed to complete case resolutions
  • Other duties or projects may apply

 

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 1 years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

  • Microsoft and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

  • Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of 8:00am to 6:00pm ATL. It may be necessary, given the business need to work holidays and overtime.

  • English proficiency

Preferred Qualification:

  • Health care experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

What UnitedHealth Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply