PR · On-site
$10.50 - $14/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will ...
PR · On-site
$10.50 - $14/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will ...
PR · On-site
$10.50 - $14/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will ...
PR · On-site
$10.50 - $14/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will ...
PR · On-site
$10.50 - $14/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will ...
PR · On-site
$10.50 - $14/hr
... Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in San Juan, PR. ... Ensure all operations comply with company policies, airport security, federal regulations, and ...
PR · On-site
$10.50 - $14/hr
... Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in San Juan, PR. ... Ensure all operations comply with company policies, airport security, federal regulations, and ...
PR · On-site
$10.50 - $14/hr
... Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in San Juan, PR. ... Ensure all operations comply with company policies, airport security, federal regulations, and ...
PR · On-site
$10.50 - $14/hr
... Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in San Juan, PR. ... Ensure all operations comply with company policies, airport security, federal regulations, and ...
PR · On-site
$10.50 - $14/hr
... Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in San Juan, PR. ... Ensure all operations comply with company policies, airport security, federal regulations, and ...
Customer Service Agent
Carolina, PR · On-site
$13.50 - $18.25/hr
Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Must obtain an Airport ID Badge within 30 days of employment. * Personal values aligned with Jet ...
Customer Service Agent
Carolina, PR · On-site
$13.50 - $18.25/hr
Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Must obtain an Airport ID Badge within 30 days of employment. * Personal values aligned with Jet ...
Customer Service Agent
$14 - $15/hr
Must obtain an Airport ID Badge within 30 days of employment. * Personal values aligned with Jet ... Deliver exceptional service to new and existing customers, addressing billing inquires, service ...
Customer Service Agent
$14 - $15/hr
Must obtain an Airport ID Badge within 30 days of employment. * Personal values aligned with Jet ... Deliver exceptional service to new and existing customers, addressing billing inquires, service ...
PR · On-site
$10.50/hr
The Return Agent will provide superior, friendly, efficient service during all aspects of the ... Airport. We offer: - Paid time off - Employee rental car discounts - Retirement savings plan ...
PR · On-site
$10.50/hr
The Return Agent will provide superior, friendly, efficient service during all aspects of the ... Airport. We offer: - Paid time off - Employee rental car discounts - Retirement savings plan ...
PR · On-site
$10.50/hr
The Return Agent will provide superior, friendly, efficient service during all aspects of the ... Airport. We offer: - Paid time off - Employee rental car discounts - Retirement savings plan ...
PR · On-site
$10.50/hr
The Return Agent will provide superior, friendly, efficient service during all aspects of the ... Airport. We offer: - Paid time off - Employee rental car discounts - Retirement savings plan ...
PR · On-site
$10.50/hr
The Return Agent will provide superior, friendly, efficient service during all aspects of the ... Airport. We offer: - Paid time off - Employee rental car discounts - Retirement savings plan ...
PR · On-site
$10.50/hr
The Return Agent will provide superior, friendly, efficient service during all aspects of the ... Airport. We offer: - Paid time off - Employee rental car discounts - Retirement savings plan ...
PR · On-site
$10 - $12.75/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate is ...
PR · On-site
$10 - $12.75/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate is ...
PR · On-site
$10 - $12.75/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate is ...
PR · On-site
$10 - $12.75/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate is ...
PR · On-site
$10 - $12.75/hr
... airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the ... part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate is ...
PR · On-site
As a Sales & Service Agent you will manage customer service experience and claims to resolve accurately with focus to up sell services offered by Liberty and offer automatic payment options at our ...
PR · On-site
As a Sales & Service Agent you will manage customer service experience and claims to resolve accurately with focus to up sell services offered by Liberty and offer automatic payment options at our ...
Guest Service Agent
Carolina, PR · On-site
$10 - $12.75/hr
... Airport (SJU), offering our guests the comfort of 231 spacious suites equipped with full kitchens ... Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work ...
Guest Service Agent
Carolina, PR · On-site
$10 - $12.75/hr
... Airport (SJU), offering our guests the comfort of 231 spacious suites equipped with full kitchens ... Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work ...
As a Sales & Service Agent you will manage customer service experience and claims to resolve accurately with focus to up sell services offered by Liberty and offer automatic payment options at our ...
As a Sales & Service Agent you will manage customer service experience and claims to resolve accurately with focus to up sell services offered by Liberty and offer automatic payment options at our ...
$12/hr
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport ...
$12/hr
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport ...
$12/hr
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport ...
$12/hr
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport ...
PR · On-site
$12/hr
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport ...
PR · On-site
$12/hr
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport ...
Airport Customer Service Agent information
What is an airport customer service agent?
Airport Customer Service Agents are professionals who assist travelers at airports with a variety of needs, such as checking in for flights, issuing boarding passes, handling baggage inquiries, and answering questions about flight schedules and airport procedures. They also provide information about delays, gate changes, and help resolve travel issues. Their role is crucial in ensuring a smooth and pleasant experience for passengers before and after their flights.
What are the key skills and qualifications needed to thrive as an airport customer service agent?
To thrive as an Airport Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with additional language proficiency being a plus. Familiarity with airline reservation and check-in systems like Sabre or Amadeus, as well as security protocols, is typically required. Patience, cultural sensitivity, and the ability to remain calm under pressure help agents deliver excellent service during stressful situations. These skills are vital for ensuring smooth passenger experiences and maintaining efficient airport operations.
What are some common challenges faced by airport customer service agents, and how can they be managed effectively?
Airport Customer Service Agents frequently encounter high-pressure situations due to flight delays, irate passengers, and rapidly changing schedules. Managing these challenges involves maintaining strong communication skills, staying patient under stress, and being adaptable to last-minute changes. Successful agents often rely on teamwork, clear protocols, and a customer-first attitude to resolve issues efficiently and keep operations running smoothly. Continuous training and support from supervisors also play a key role in helping agents navigate complex scenarios.
What is the difference between Airport Customer Service Agent vs Ticketing Agent?
| Aspect | Airport Customer Service Agent | Ticketing Agent |
|---|---|---|
| Credentials | High school diploma, customer service skills | High school diploma, customer service skills |
| Work Environment | Airports, customer interaction, gate areas | Airports, ticket counters, customer service desks |
| Employer & Industry | Airlines, airports |
Both roles involve customer service in airport settings and require similar credentials. Airport Customer Service Agents focus on assisting passengers with check-in, boarding, and general inquiries, while Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps job seekers find the right position in the airline industry.
How do I become an airport customer service agent for an airline?
To become an airport customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Many employers require background checks and may prefer previous customer service experience; some positions also require certification in security or safety procedures. Training is usually provided on the job, and flexibility with schedules is often necessary due to shift work.
What are popular job titles related to Airport Customer Service Agent jobs in Puerto Rico?
For Airport Customer Service Agent jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Airport Customer Service Agent jobs in Puerto Rico look for?
The top searched job categories for Airport Customer Service Agent jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Airport Customer Service Agent jobs?
Cities in Puerto Rico with the most Airport Customer Service Agent job openings:
Job description
Description:
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.
For more details visit www.flytradewind.com
About the Candidate / Role
Tradewind Aviation is looking for a seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will provide the highest level of Customer Service to our passengers and internal customers, resulting in maximum customer satisfaction. A friendly and positive attitude added to the right disposition is always required. Maintain a high level of quality work accompanied by following company standards. Must be flexible with work schedule and able to work weekends and holidays.
Schedule: 30+ hours a week
Responsibilities
- This is a cross-trained position where you will be working on the ramp servicing aircraft and or assigned to work at the counter assisting passengers.
- Greet and assist all customers in a friendly and courteous manner.
- Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information and answer general inquiries.
- Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned.
- Load and unload aircraft; transfer luggage to other gates, other airlines and to passengers.
- Responsible for always maintaining safety and security of the ramp.
- Marshal aircraft on the ramp (includes directing, assisting, and parking all arriving and departing aircraft).
- Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
- Comply with all safety procedures and airline policies.
- Provide clear and well-articulated communication to passengers, agents, flight crews and vendors.
- Assist with airport station cleaning of work areas.
- GOM procedures must always be followed.
- Other duties as assigned by supervisor and manager.
- High School Graduate required
- 1 + years’ work experience in customer service agent capacity, with general job knowledge
- Able to fluently read, write, speak and understand English and Spanish
- Able to work routable shifts, schedules and able to work during weekends and holidays
- Able to successfully complete a background investigation, including FBI fingerprints and criminal history
- Be a US citizen or with legal permission to reside and work in the US or its territories
- Must have a valid In-State Driver’s License
- Able to proficiently use a computer
- Self-motivated and a team player
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to stand for long periods of time.
- Must be comfortable working in all types of weather.
- Must be able to lift 60 lbs. at times
- Must be able to push, pull, and climb when needed
About Tradewind Aviation
Sourced by ZipRecruiter
Industry
Aviation
Company size
201 - 500 Employees
Headquarters location
Oxford, CT, US
Year founded
2001