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Remote Chat Support Agent Jobs in Puerto Rico (NOW HIRING)

LearnLux

Financial Planner, Puerto Rico

San Juan, PR · Remote

$74K - $100K/yr

This role is 100% remote within Puerto Rico and reports to our Global Director of Financial ... Meet and engage with clients remotely over video, chat and email to give guidance on topics like ...

All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Puerto Rico

Remote Chat Support Agent information

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What are popular job titles related to Remote Chat Support Agent jobs in Puerto Rico? For Remote Chat Support Agent jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Agent jobs in Puerto Rico look for? The top searched job categories for Remote Chat Support Agent jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Chat Support Agent jobs? Cities in Puerto Rico with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Puerto Rico as of July 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Premium 2-3hr Remote Call Center Agents - Puerto Rico

notifyMD

San Juan, PR • Remote

$20/hr

Part-time

Posted 18 days ago

Job description

Part-Time Remote Call Center Agents (Puerto Rico Residents Only)
Company: notifyMD I Pay: $20/hour

notifyMD is seeking Part-Time Remote Call Center Agents to serve as the friendly, professional voice our clients depend on. This role is ideal for individuals who thrive in fast-paced environments and can skillfully manage a high volume of incoming calls. You will be responsible for delivering an exceptional experience for callers while maintaining high service quality and meeting performance metrics.

Because we support our clients 24/7/365, this role requires availability to work holidays and one weekend day per week.

Please note: This position is strictly open to candidates who currently reside in Puerto Rico.

What We Are Looking For

While previous customer service experience is a bonus, it is not required! We are looking for self-motivated, accountable individuals who possess:

  • A warm, empathetic demeanor and the ability to remain composed with update callers.
  • Strong written communication skills and a high attention to detail.
  • A consistent dedication to reliable attendance and strict scheduled adherence.
  • A typing speed of 35WPM and proficient computer skills.

Remote Technical Requirements

To be considered for this role, you must have a dedicated, distraction-free workspace and meet the following remote requirements:

  • PC or Laptop (No Apple products, tablets, or Chromebooks) with Windows 10 or higher and at least 1GB of available storage.
  • Screen resolution of 1600 X 900.
  • A wired USB headset with a built-in microphone.
  • High-speed internet that can pass our speed test (No satellite).
  • The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted).

Scheduling and Training

  • Hours: Various Part-Time Shifts, up to 19.5 hours/week
    • Shifts are Monday-Friday, with one mandatory weekend shift (Saturday or Sunday)
  • Training: Paid training lasts approximately 1-2 weeks. Once completed, you will transition to your permanent set scheduled.

notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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