Online Case Manager Jobs in Raleigh, NC (NOW HIRING)

Job Title: Worker's Compensation Case Manager

Location: Raleigh, NC

Type: Full-Time, Contract-to-Hire

Schedule: Monday–Friday | 8:30 AM–5:00 PM

Overview:

Addison Group is partnering with a respected law firm to identify a Worker's Compensation Case Manager to support a busy Workers' Compensation Attorney. This position is ideal for an organized legal professional with North Carolina Workers' Compensation experience who enjoys managing a high-volume caseload, building strong client relationships, and ensuring cases move efficiently from intake through resolution. The Worker's Compensation Case Manager will serve as the primary liaison between clients, attorneys, medical providers, insurance adjusters, and the North Carolina Industrial Commission while delivering exceptional customer service throughout the life of each claim.

Key Responsibilities:

• Manage up to 150 North Carolina Workers' Compensation cases from intake through resolution.
• Serve as the primary point of contact for clients, providing regular updates regarding treatment, benefits, discovery, and case status.
• Coordinate communication between attorneys, clients, medical providers, insurance adjusters, and the North Carolina Industrial Commission.
• Maintain attorney calendars by scheduling hearings, mediations, depositions, client meetings, and court deadlines.
• Request, organize, summarize, and maintain medical records and medical billing documentation.
• Draft legal correspondence, discovery responses, affidavits, motions, and other case-related documents.
• Prepare and electronically file documents with the North Carolina Industrial Commission.
• Coordinate mediations, hearings, and client appointments while ensuring all deadlines are met.
• Review case files for completeness, accuracy, and compliance.
• Prepare and supplement discovery responses.
• Maintain organized electronic and physical case files using legal case management software.
• Provide administrative support including scanning, filing, copying, and mailing legal documents.

What They're Looking For:

• Minimum of 2 years of recent North Carolina Workers' Compensation experience as a Case Manager, Paralegal, or similar role.
• Experience managing a high-volume caseload (up to 150 active files).
• At least 1 year of experience utilizing legal case management software.
• Strong knowledge of North Carolina Workers' Compensation procedures and Industrial Commission filings.
• Excellent verbal and written communication skills with exceptional client service abilities.
• Strong organizational, time-management, and multitasking skills.
• Ability to prioritize competing deadlines while working independently.
• Excellent attention to detail and analytical thinking.
• Proficiency with Microsoft Office and legal case management software.
• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Paralegal Certificate or related legal studies preferred.
• Bilingual Spanish is highly preferred.

Systems & Tools:

• Legal Case Management Software
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• North Carolina Industrial Commission E-Filing System
• Electronic Document Management Systems

Compensation & Benefits:

• Contract-to-Hire opportunity
• Medical, Dental, Vision, and 401(k) while on contract through Addison Group
• Upon permanent hire:
• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term Disability
• 12 Paid Holidays
• Wellness Days
• Volunteer Days
• Paid Time Off (PTO)
• Hybrid work opportunity after successful training period

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.