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How much do online associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for online associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is an online associate?

Online Associates are professionals who support the operations of a business or organization through digital platforms. Their responsibilities typically include assisting customers online, managing e-commerce transactions, updating product information, and providing technical or administrative support via chat, email, or online forums. They play a key role in ensuring a positive online experience for customers, resolving issues, and maintaining efficient digital workflows. Online Associates may work in a variety of industries, such as retail, customer service, or education, depending on the needs of the employer.

What are the key skills and qualifications needed to thrive as an online associate?

To thrive as an Online Associate, you need strong customer service skills, basic computer literacy, and often a high school diploma or equivalent. Familiarity with e-commerce platforms, CRM systems, and online communication tools is typically required. Effective communication, attention to detail, and the ability to multitask help individuals stand out in this position. These skills are crucial for efficiently managing online transactions, resolving customer inquiries, and maintaining a positive digital customer experience.

What are some common challenges online associates face when managing multiple customer inquiries simultaneously?

Online Associates often need to balance responding to numerous customer messages across various digital platforms, which requires strong organizational skills and attention to detail. A common challenge is prioritizing urgent requests while maintaining accuracy and a friendly tone in communication. Multitasking effectively and utilizing support tools, like ticketing systems or chat management software, can help streamline the process. Team collaboration and clear communication with supervisors are also essential to ensure customer concerns are addressed promptly.
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Online Associate jobs near you
Infographic showing various Online Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,327 per year, or $19.9 per hour.

Direct Support Professional II (2847)

North Reading, MA • On-site

Seven Hills Foundation
Individual, Family and Community Social Assistance • 1 - 5K employees
Learn more about Seven Hills Foundationexternal

$20.50 - $24.50/hr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Assist individuals with personal care tasks such as bathing, toileting, and teeth brushing to ensure they look and feel their best

  • Support individuals with household maintenance, meal preparation, shopping, and provide opportunities for increased independence

  • Administer medications or support individuals in self-medicating according to residential guidelines

Seven Hills Foundation rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Direct Support Professional II
Pay: $20.50awake hours (additional $1.00 differential for active MAP certification) ; $17.50/asleep hours
Schedule: Sunday 9-4pm, Monday 8-3pm, Thursday 9-4pm, Friday 9-4pm, Saturday 9-4pm. Mandatory Staff Meeting every other Thursday 3p-5pm.
Support Advocate is a direct support professional (DSP) position at Seven Hills Foundation. They act as a caregiver for a wide range of individuals with an intellectual disability, developmental disability, or an acquired brain injury (ABI or TBI). Customer service skills, administrative skills, and compassion for others are all traits of a Support Advocate. Seven Hills has opportunities for direct care providers with many years of experience, as well as for college students, stay-at-home moms and dads, paraprofessionals, or teachers looking for a new career opportunity. Part-time jobs offer flexible schedules in the healthcare industry. Our full-time benefits, such as reduced tuition on select online Associate's and Bachelor's degree programs, tuition reimbursement, three weeks of vacation time, and generous retirement match, support a healthy work-life balance. Seven Hills Foundation is a growing nonprofit of 4,500 dedicated professionals that celebrate diversity and inclusion. We also provide the stability of being considered essential workers for those Ready to Work. We hope you consider joining our team today!
Starting pay is $20.50/hour, cape-based programs offer a $1/hour differential.
All asleep hours are paid at a flat rate of $17.50/hour.
Benefits for Full-time employees:
  • Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
  • Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
  • Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
  • Discounted Tuition with College & University Partnerships!
  • Tuition Assistance: Reimbursed or prepaid college coursework!
  • Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!

Benefits for Part-time Employees:
  • Accrued Paid Sick Time
  • Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)
  • Student Loan Assistance: Consolidation and free debt counseling!
  • Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)

Work-Life Balance:
  • Generous Accrued Paid Vacation: 3 weeks in your first year!
  • Vacation Cash-Out Option
  • 3 Paid Personal Days
  • 11 Paid Holidays
  • Accrued Paid Sick Time

What You'll Do:
Support Advocates are responsible for the provision of day-to-day services to our program participants. To assist and/ or teach individuals varying levels of personal care which may include bathing, toileting, teeth brushing etc. so individuals always look and feel their best. To assist and/ or teach individuals household maintenance, meal prep and/or shopping, while providing ongoing opportunities for individuals to assume increasing control & responsibility over their daily lives. Support Advocates may also accompany individuals on appointments as well. Administering medications (or supporting them to self-medicate) in accordance with residential guidelines. To follow routines of the individuals including, but not limited to; Behavior Support Plans, personal care, Physical Therapy, etc
  • Commitment to assisting people with varying disabilities to participate fully in their community and in their own lives
  • Varied interests and personal connections in the local community
  • Proven record of conscientious, responsible behavior (work, volunteer or school history)
  • Ability to work as a creative, engaged, dedicated member of your team

  • High school diploma/GED/HiSET required
  • Standard driver's license - class C or class D
  • 1 - 3 years of related experience

What Seven Hills Foundation employees say

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