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Online Answering Service Jobs in Rio Rancho, NM (NOW HIRING)

Walgreens

Photo Specialist

Albuquerque, NM · On-site

$15 - $17.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

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ForgeFit

Remote Customer Service Specialist

Albuquerque, NM · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

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All JobsOnline Answering Service JobsOnline Answering Service Jobs in Rio Rancho, NM

Online Answering Service information

See Rio Rancho, NM salary details

$11

$21

$36

How much do online answering service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for online answering service in Rio Rancho, NM is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $25.77 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an Online Answering Service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the key skills and qualifications needed to thrive as an Online Answering Service Representative, and why are they important?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.
What are the most commonly searched types of Answering Service jobs in Rio Rancho, NM? The most popular types of Answering Service jobs in Rio Rancho, NM are:
What are popular job titles related to Online Answering Service jobs in Rio Rancho, NM? For Online Answering Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Online Answering Service jobs in Rio Rancho, NM look for? The top searched job categories for Online Answering Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Online Answering Service jobs? Cities near Rio Rancho, NM with the most Online Answering Service job openings:
Online Answering Service jobs near you

Financial Service Trainee - Albuquerque, NM - Customer Service

My LSI

Albuquerque, NM • On-site

$17/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Customer Service - Financial Service Representative - Part-Time Schedules - Evenings and Saturday or Sunday Required!
Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify.
Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.
DESCRIPTION
In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back.
Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need.
Competencies:
  • Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner.
  • Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.
  • Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
  • Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications
  • Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred
  • Proficient typing, listening, computer, and reading skills
  • Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays
  • Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
  • Excellent problem-solving skills with the ability to multi-task
  • Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and
    temperament of the caller
  • Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
  • Professional and upbeat attitude that thrives in a fast-paced environment
  • Desire and ability to provide excellent customer service on every interaction
  • Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher

Work From Home:
Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.
EDUCATION
High school/GED or better (minimum)
OUR BENEFITS INCLUDE:
  • Paid Training
  • Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays
  • Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions
  • Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements
  • Relaxed dress environment
  • Generous Paid Time Off - rest and relaxation!
  • Year-round employee appreciation events and online recognition award program - you are awesome!
  • Free Coffee at all LSI facility locations
  • Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
  • Life and Disability Insurance
  • Pet Insurance
  • Paid Volunteer Time Off - give back to your community!
  • Educational Assistance and Employee-Assistance-Program
  • 401k/Profit Sharing w/Safe Harbor Match
  • Growth opportunities - 90% of leadership positions are filled from within!

Apply ONLINE at www.belivelsi.com!
Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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