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On Call Amazon Customer Service Representative Jobs in Rio Rancho, NM

Circle K

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsOn Call Amazon Customer Service Representative JobsOn Call Amazon Customer Service Representative Jobs in Rio Rancho, NM

On Call Amazon Customer Service Representative information

See Rio Rancho, NM salary details

$10

$16

$25

How much do on call amazon customer service representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for on call amazon customer service representative in Rio Rancho, NM is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.08 per hour, depending on experience, location, and employer.

How much does remote Amazon customer service pay?

Remote Amazon Customer Service Representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or incentives.

Do Amazon customer service reps work-from-home?

Yes, Amazon customer service representatives often have the option to work from home, especially for remote roles that involve handling customer inquiries via phone, chat, or email. These positions typically require familiarity with customer service software and good communication skills, and they may be part of a flexible or scheduled work environment.

Is Amazon offering work-from-home?

Amazon On Call Customer Service Representatives often have the opportunity to work remotely, depending on the role and location. These positions typically require a reliable internet connection, a quiet workspace, and the ability to handle customer inquiries via phone or chat. Availability of remote work may vary based on company policies and current staffing needs.

What is the difference between On Call Amazon Customer Service Representative vs Amazon Customer Service Associate?

AspectOn Call Amazon Customer Service RepresentativeAmazon Customer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, flexible hours, on-call basisRemote or on-site, regular shifts
Employer & IndustryAmazon, e-commerce customer support

The On Call Amazon Customer Service Representative typically works on a flexible, on-demand basis, handling customer inquiries as needed, often remotely. In contrast, the Amazon Customer Service Associate usually works scheduled shifts, either remotely or on-site, providing consistent support. Both roles require similar credentials and industry experience, but differ mainly in scheduling and work flexibility.

Does Amazon really pay people to work from home?

Amazon offers remote positions such as On Call Customer Service Representatives, and these roles typically pay hourly wages. Employees working from home are usually required to have a reliable internet connection and a suitable workspace, with compensation varying based on location and experience.
What are the most commonly searched types of Amazon Customer Service Representative jobs in Rio Rancho, NM? The most popular types of Amazon Customer Service Representative jobs in Rio Rancho, NM are:
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What job categories do people searching On Call Amazon Customer Service Representative jobs in Rio Rancho, NM look for? The top searched job categories for On Call Amazon Customer Service Representative jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for On Call Amazon Customer Service Representative jobs? Cities near Rio Rancho, NM with the most On Call Amazon Customer Service Representative job openings:
On Call Amazon Customer Service Representative jobs near you
Infographic showing various On Call Amazon Customer Service Representative job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 1% Internship, 4% As Needed, 55% Full Time, 15% Part Time, 2% Temporary, and 23% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,318 per year, or $17 per hour.

Customer Service Rep (CSR)

Signature Heating Cooling and Plumbing

Albuquerque, NM • On-site

$18 - $22/hr

Full-time

Posted 14 days ago

Job description

Job Summary

The Customer Service Representative (CSR) facilitates inbound and outbound interactions via telephone, email, and live chat to ensure delivery of outstanding customer service through demonstration of skill and expertise in general customer service, and Signature product knowledge. The CSR fosters trust in every interaction and maximizes customer satisfaction to grow and maintain customer relationships, and guarantee repeat business.

Reports To:

Customer Service Manager

Duties & Responsibilities

  • Answer inbound calls quickly and professionally.
  • Perform outbound calls to customers with intent to schedule by offering specials or reminders of routine service.
  • Communicate with customers verbally, by text, and by email correspondence.
  • Accurately book appointments for All Departments
  • Utilize good judgment and understanding of company policies to effectively make decisions and resolve customer issues.
  • Maintain daily performance goals.
  • Maintain product knowledge of VIP Membership plans and provide options to customers as sales.
  • Maintain and update Service Titan with complete & accurate information.
  • Perform On Call duties in weekly On Call rotation.
    • This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

Competencies for Success

  • Customer Focus
  • Communication
  • Dependability & Productivity
  • Interpersonal Skills
  • Organization Skills
  • Quality
  • Results Orientation
  • Adaptability
  • Initiative
  • Problem Solving
  • Results Driven
  • Sense of Urgency
  • Teamwork

Required Skills & Abilities

  • HVAC & Plumbing knowledge preferred
  • An effective communicator who understands the importance of listening and being empathetic
  • Ability to work and grow in a fast-paced, high volume call center environment.
  • Open to feedback to support your performance and development.
  • Willingness to learn new skills and ability to adjust to changes quickly.
  • Proficiency with computers (ability to navigate within multiple screens) & a good typist.
  • Very reliable and trustworthy

Education & Experience

  • High School Diploma or Higher preferred
  • Minimum 1 year of customer service experience preferred

Physical Demands

  • Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
  • Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.

Work Environment & Conditions

  • Office environment.

Work Schedule

  • Schedules vary and may include: (days) M/T/W/Th/F, M/W/Th/F/Sat, M/T/W/F/Sat, and (times) 7A-3:30P, 7:30A-4P, 8:30A-5P, 9A-5:30P, and 11A-7:30P. Periodic rotational on-call work may also be required.

Remote Work Eligibility

  • Not Eligible

Travel Requirement

  • None

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