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Director Credit Card Customer Service Jobs in Rio Rancho, NM

Arizona Tile

Customer Service Rep

Albuquerque, NM · On-site

$14.50 - $19.75/hr

Process and evaluate special transfer or restock requests, including exceptions or credit requests ... Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource ...

Arizona Tile

Customer Service Rep

Albuquerque, NM · On-site

$15.50 - $21/hr

Process and evaluate special transfer or restock requests, including exceptions or credit requests ... Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource ...

Arizona Tile

Customer Service Rep

Albuquerque, NM

$15.50 - $21/hr

Process and evaluate special transfer or restock requests, including exceptions or credit requests ... Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource ...

Arizona Tile

Customer Service Rep

Albuquerque, NM · On-site

$14.50 - $19.75/hr

Process and evaluate special transfer or restock requests, including exceptions or credit requests ... Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource ...

Sanchitkhushi Enterprises dba Days Inn & Suites Airport

Be Seen First

Front Desk Clerk

Albuquerque, NM · On-site

$15 - $18/hr

Job REQUIRES basic math skills, ability to accurately count/handle money, process credit card transactions, and provide excellent customer service to guests.If you can WOW a hotel guests by your ...

Sanchitkhushi Enterprises dba Days Inn & Suites Airport

Be Seen First

Front Desk Clerk

Albuquerque, NM · On-site

$15 - $18/hr

Job REQUIRES basic math skills, ability to accurately count/handle money, process credit card transactions, and provide excellent customer service to guests.If you can WOW a hotel guests by your ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rio Rancho, NM

Director Credit Card Customer Service information

See Rio Rancho, NM salary details

$79.5K

$147K

$283.6K

How much do director credit card customer service jobs pay per year?

As of Aug 26, 2026, the average yearly pay for director credit card customer service in Rio Rancho, NM is $147,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,300.00 and $176,800.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Rio Rancho, NM?

For Director Credit Card Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Rio Rancho, NM look for?

The top searched job categories for Director Credit Card Customer Service jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Director Credit Card Customer Service jobs?

Cities near Rio Rancho, NM with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $147,031 per year, or $70.7 per hour.

Customer Services Rep

Albuquerque, NM

University of New Mexico

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

129th of 623 rated colleges and universities

Great coworkers

People enjoy working here

Good employer

Learn more about University of New Mexicoexternal

$15.50 - $21/hr

Full-time

Posted 6 days ago

Job description

UNM Parking andTransportation Services is seeking an energetic, customer-friendly individualwith strong interpersonal, organizational, and time management skills tosupport a variety of functions within our Business Operations division. This isa fast-paced, service-oriented role ideal for a motivated student with apassion for sustainability and helping others.

PrimaryResponsibilities:

  • Communicating parking, transportation, and bike valet information to customers
  • Handling cash and credit card transactions accurately and securely
  • Supporting the Bike Valet program, including:
  • Standing for extended periods (up to 4+ hours)
  • Operating outdoors in all weather conditions
  • Tagging and retrieving bicycles efficiently and carefully
  • Assisting with special events, including evenings and weekends
  • Staffing the Transportation Information Center in the Student Union Building (SUB)
  • Performing data entry and helping maintain customer records and files
  • Participating in promotional and sustainability-related outreach activities
  • Completing other duties as assigned to support the department

Minimum Qualifications:

  • Must be a current student at the University of New Mexico enrolled in at least 6 credit hours, in a degree seeking program.
  • Strong organizational and communication skills.
  • Ability to work independently and demonstrate sound judgment.
  • Availability to work at least a 4-hour shifts
  • Availability to work evenings and weekends

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