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Director Credit Card Customer Service Jobs in Rio Rancho, NM

O'Reilly Auto Parts

deliverly specialist

Albuquerque, NM · On-site

$15.75 - $18.50/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

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Director Credit Card Customer Service information

See Rio Rancho, NM salary details

$79.5K

$147K

$283.6K

How much do director credit card customer service jobs pay per year?

As of May 29, 2026, the average yearly pay for director credit card customer service in Rio Rancho, NM is $147,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,300.00 and $176,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Rio Rancho, NM? For Director Credit Card Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for Director Credit Card Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Director Credit Card Customer Service jobs? Cities near Rio Rancho, NM with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you

Customer Service Associate / Outfitter

sportsmans

Albuquerque, NM • On-site

$14 - $19.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Join the Sportsman's Warehouse Team. Position: Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the outdoors and to supporting each other in achieving our best. We're looking for enthusiastic, customer-focused individuals to help create an incredible in-store experience for our customers and to build a positive, welcoming environment for all.

Why Choose Sportsman's Warehouse. Industry-Leading Employee Discount: Cost +10%, Outfitters save an average of 42% on retail costs. On average, our team members have saved over $1,500 each with this best-in-class benefit.

ExpertVoice Program: Gain even bigger discounts by learning about our vast selection of products. Quarterly Bonuses based on store performance. Product Protection Plans (FSPs): Earn for every plan you secure.

Credit Card Sign-Up Incentive: Make additional income by educating customers and enrolling them in our credit card offerings. At Sportsman's Warehouse, we pride ourselves on fostering a supportive, energetic, and customer-centered culture where Outfitters (that's you!) can grow and thrive. As a company, we're committed to providing opportunities for everyone-part-time and full-time-to earn additional rewards on top of your hourly wage through the various incentive programs listed above.

Some of the best discounts and incentives in the industry Additional Benefits We Offer (Eligibility Criteria Apply): Comprehensive Health & Wellness Benefits: We offer medical, dental, and vision plans, with wellness incentives that can lower your health premiums. 401(k) with Company Matching: Plan for your future with our 401(k) retirement plan, including company matching after one year of service, with 100% vesting after three years. Employee Assistance Program (EAP): Access support and resources for emotional well-being, family, legal, and financial matters at no cost to you.

Accident and Critical Illness Insurance: Gain peace of mind with coverage that helps you handle unexpected medical costs. HealthJoy App: A concierge service for navigating healthcare, available 24/7 to assist you with finding providers, telemedicine, and prescription savings. Our Values for Success: Outfitters Serving Outdoor Enthusiasts: Our customers come first, and our team is dedicated to helping them fully enjoy their outdoor adventures.

Adventures Are Better Together: We believe teamwork is essential for success, and we support each other in every endeavor. Trust Is Our North Star: We are committed to transparency, honesty, and integrity in all that we do. Hitting the Mark: Speed and accuracy matter, and we strive for excellence in every interaction.

Pioneering Spirit: We embrace innovation and adapt to change to remain leaders in our industry. Our Outfitters are the backbone of our stores, creating unforgettable experiences and being passionate advocates of our products. Whether you're just starting in retail or looking to take your skills to the next level, Sportsman's Warehouse offers ongoing training, advancement opportunities, and a supportive team environment.

Purpose of Position: Ensure that each customer receives outstanding service by providing a friendly environment. This includes greeting and acknowledging every customer, maintaining solid product knowledge, and embodying Sportsman's Warehouse values in all interactions.

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