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Director Credit Card Customer Service Jobs in Rio Rancho, NM

Car Crafters

Customer Service Representative

Rio Rancho, NM · On-site

$15.25 - $20.50/hr

Answer incoming phone calls, direct calls, take messages, and respond to emails. * Schedule ... Process payments (check and credit card) and issue receipts. * Maintain cleanliness of the front ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rio Rancho, NM

Director Credit Card Customer Service information

See Rio Rancho, NM salary details

$79.5K

$147K

$283.6K

How much do director credit card customer service jobs pay per year?

As of Aug 1, 2026, the average yearly pay for director credit card customer service in Rio Rancho, NM is $147,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,300.00 and $176,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Rio Rancho, NM? For Director Credit Card Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for Director Credit Card Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Director Credit Card Customer Service jobs? Cities near Rio Rancho, NM with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $147,031 per year, or $70.7 per hour.

Customer Service Representative

Car Crafters Collision LLC

Rio Rancho, NM • On-site

$15.25 - $20.50/hr

Other

Re-posted 15 days ago

Job description

Description


As part of the Open Road Collision group DBA Car Crafters Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers.


We are currently seeking a professional and detail-oriented Customer Service Representative to join our office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.


Position Summary

The Customer Service Representative is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment.


Key Responsibilities
  • Greet and assist customers in a professional and courteous manner.
  • Answer incoming phone calls, direct calls, take messages, and respond to emails.
  • Schedule appointments and coordinate with service advisors.
  • Facilitate rental car shuttle pickups and drop-offs.
  • Process payments (check and credit card) and issue receipts.
  • Maintain cleanliness of the front office and customer waiting areas.
  • Provide backup support to accounting (billing, invoicing, A/R, A/P).
  • Manage incoming/outgoing mail and deliveries.
  • Communicate effectively with customers, staff, and external partners.
  • Maintain inventory and order office supplies as needed.
  • Assist with internal messaging and run errands when required.
  • Utilize multiple software systems for scheduling, communication, and administrative tasks.
  • Support a collaborative team environment focused on customer satisfaction and quality repairs.
What We Offer
  • Team-oriented, supportive work culture
  • I-CAR Gold Class & OEM Certified facility
  • Streamlined workflow and efficient processes
  • Opportunities for professional growth and certification
  • Competitive compensation and benefits (to be discussed during the interview)
  • A commitment to safety, quality, and a positive workplace environment

Requirements


  • Previous front desk, customer service, receptionist, or administrative experience preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and familiarity with office software systems.
  • Ability to multitask and remain organized in a dynamic environment.
  • Customer service mindset with attention to detail and a positive attitude.
  • High school diploma or equivalent required.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.


As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.

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