Hourly Edd Customer Service Jobs in Rio Rancho, NM

$44.98 - $71.96 Hourly
$93,552 - $149,683 Annually
This position is a Pay Band C12
Posting Details
The New Mexico Economic Development Department (NMEDD) works to enhance the state's economic growth and vitality by supporting businesses, communities, and individuals throughout New Mexico. NMEDD's mission is to create a diverse, sustainable economy through strategic partnerships, policies, and programs that foster job creation and business development.
This is an open until filled posting. Applicants may be screened more than once.
Why does the job exist?
This position exists to provide high-level program management, supervision, and strategic support for major economic development infrastructure initiatives, including those established through 2025 legislative action. The role oversees implementation and policy research related to the Just Transition Initiative, Site Readiness Development Act (SB169), Trade Ports Development Act (HB19), and Utility Pre-Deployment (SB170). It fills a critical leadership gap in coordinating multi-agency efforts, engaging stakeholders, and managing legislative appropriations related to infrastructure development, economic diversification, and climate-aligned economic policy.
How does it get done?
Oversee administration, deployment, tracking, and reporting of multiple legislative special appropriations focused on infrastructure development, energy innovation, and economic transition. Provide technical assistance and manage funding programs aligned with target industries: Aerospace, Film & Television, Intelligent Manufacturing, Outdoor Recreation, Sustainable & Green Energy, Biosciences, Sustainable & Value-Added Agriculture, Cybersecurity, and Global Trade.
Supervise up to four team members, including the Justice, Equity, Diversity, and Inclusion (JEDI) Coordinator and Just Transition Representative.
Develop and implement Requests for Proposals (RFP's), contracts, and programmatic strategies for site development, infrastructure planning, and capacity building.
Collaborate with state agencies such as NMDOT, NMED, EMNRD, State Land Office, Tourism, and others to coordinate on infrastructure strategy and development.
Prepare and deliver recurring legislative reports (quarterly and annually) on appropriation use, program impacts, and outcomes.
Represent the department publicly, including at conferences and before legislative committees.
Who are the customers?
This position serves the Cabinet Secretary and Deputy Cabinet Secretary, the Economic Development Division, the Technology and Innovation Office, other internal EDD divisions, the Office of the Governor, legislative stakeholders, state agencies, and external partners across the state.
Ideal Candidate
The ideal candidate has direct experience in New Mexico state government, especially in managing Requests for Proposals (RFPs), supervising teams, and administering public funds. They understand state procurement rules, capital and infrastructure project dynamics, and legislative processes. The candidate is skilled in stakeholder engagement, program development, and public speaking, particularly in front of legislative bodies.
They demonstrate a commitment to long-term strategic impact and possess the foresight to build sustainable systems that last beyond their tenure.
Familiarity with economic development, climate and energy policy, and cross-agency collaboration is essential.
Minimum Qualification
Bachelor's Degree in a relevant field of study from an accredited college or university and eight (8) years of professional level experience with a tactical impact directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience.
Employment Requirements
Must maintain a drivers license.
Must obtain and maintain a state of New Mexico defensive driving certificate.
Working Conditions
Work is primarily performed in an office setting located in Albuquerque, New Mexico.
Duties require use of computers, phones, and occasional physical activity including the ability to lift up to 25 lbs.
In-state and out-of-state travel will be required, including infrastructure site visits and conference participation.
Occasional evening or weekend work may be necessary.
Supplemental Information
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Agency Contact Information: Julie Dolan, julie.dolan1@edd.nm.gov, Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.