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Remote Chat Support Jobs in Rio Rancho, NM (NOW HIRING)

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Albuquerque, NM · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support ...

ForgeFit

Remote Customer Service Specialist

Albuquerque, NM · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Ardent Health

Referral Program Coordinator

Albuquerque, NM · On-site +1

$17.50 - $22.75/hr

... on-line chat. * Will consider highly qualified applicants for hybrid or remote positions ... support to co-workers. * Two or more years of experience with Electronic Health Record (EHR)

Ardent Health

Referral Program Coordinator

Albuquerque, NM · On-site +1

$17.50 - $22.75/hr

... on-line chat. * Will consider highly qualified applicants for hybrid or remote positions ... support to co-workers. * Two or more years of experience with Electronic Health Record (EHR)

ABB

VFD Technical Support Specialist

NM · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

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How much do remote chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote chat support in Rio Rancho, NM is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Rio Rancho, NM?

The most popular types of Chat Support jobs in Rio Rancho, NM are:

What are popular job titles related to Remote Chat Support jobs in Rio Rancho, NM?

For Remote Chat Support jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Rio Rancho, NM look for?

The top searched job categories for Remote Chat Support jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Remote Chat Support jobs?

Cities near Rio Rancho, NM with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 79% Full Time, 7% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,961 per year, or $24.5 per hour.

Customer Support Specialist

REsimplifi, Inc.

Albuquerque, NM • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

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Job description

Remote | Full-time | Phone-Based Customer Support

Preferred hours: 10:00 a.m.–6:00 p.m. ET or 11:00 a.m.–7:00 p.m. ET

Submit a resume with your salary expectations, and a non-traditional cover letter. You will be joining a team that is fully remote and we value authenticity. For the cover letter, we encourage you to share something that matters to you outside of work like a hobby, a project, or cause.


About the Role
Resimplifi is looking for a confident, customer-focused Support Specialist to serve as the primary person answering incoming support calls for our Associate platform. Phone support is the central responsibility of this position. You will answer calls throughout your scheduled hours, speak directly with commercial real estate professionals, understand their questions, and guide them toward a resolution. You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support tickets through resolution. The right candidate will enjoy working directly with customers and take ownership of the support experience from initial contact through resolution.

About the Platform

Associate is a commercial real estate platform used by thousands of brokers across the United

States. It supports essential brokerage workflows, including:

  • Creating and managing property listings
  • Searching public and internal listing databases
  • Exploring properties through interactive maps
  • Generating professional PDF reports
  • Marketing listings and sending automated alerts

Brokers rely on the platform every day to manage inventory, market properties, communicate with clients, and support active deals. Accuracy, reliability, and ease of use are central to th experience we provide.
What You’ll Do

  • Answer incoming customer support calls during scheduled hours
  • Respond to support requests through chat and email
  • Manage and prioritize support tickets through resolution
  • Guide users through platform questions and common workflows
  • Move conversations to Zoom when screen sharing would help
  • Troubleshoot common browser, account, and platform issues
  • Validate and document suspected bugs before escalating them
  • Track recurring questions, product feedback, and documentation gaps
  • Assist with onboarding sessions or webinars as needed

What We’re Looking For

  • 2+ years of customer support experience, preferably in software or SaaS
  • Strong phone communication skills and comfortable answering customer calls
  • throughout the workday
  • Patient, professional, and able to explain processes clearly
  • Comfortable leading Zoom and screen-sharing walkthroughs
  • Strong written communication and ticket documentation skills
  • Comfortable troubleshooting common browser and operating system issues
  • Organized, dependable, and able to manage multiple open requests
  • Sound judgment about when an issue should be escalated


Commercial real estate experience is helpful but not required. We care more about your ability to learn the platform, communicate confidently by phone, and provide a dependable customer experience.

Benefits Package

  • Salary $50k-$70k
    • Salary is based on prior experience and applicability to current role.
  • 401k with matching
    • Offered after 90 days of employment.
  • Health, dental, and vision
    • Offered after 30 days of employment.
  • PTO
    • 24 flexible days

Schedule and Location
This is a fully remote position with defined phone coverage hours. The person in this role must be consistently available to answer incoming calls throughout their scheduled shift. We are especially interested in candidates who can provide coverage during the later part of the Eastern Time workday. Candidates located in Pacific or Mountain time zones may be particularly well suited for the schedule.