$21.65 - $28.82/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... weekends as needed. Demonstrates ability to quickly build rapport and respond to customers in an ...
$21.65 - $28.82/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... weekends as needed. Demonstrates ability to quickly build rapport and respond to customers in an ...
$21.65 - $28.82/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... weekends as needed. Demonstrates ability to quickly build rapport and respond to customers in an ...
$21.65 - $28.82/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... weekends as needed. Demonstrates ability to quickly build rapport and respond to customers in an ...
$15.50 - $21/hr
Collaborate with team members to support daily operations and ensure service continuity * Perform ... weekend shifts based on operational needs. PATS offers acollaborative environment that values ...
$15.50 - $21/hr
Collaborate with team members to support daily operations and ensure service continuity * Perform ... weekend shifts based on operational needs. PATS offers acollaborative environment that values ...
Albuquerque, NM · On-site
$15 - $20/hr
Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems * Ability to work flexible hours, including weekends and ...
Albuquerque, NM · On-site
$15 - $20/hr
Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems * Ability to work flexible hours, including weekends and ...
Project Support Specialist - Keres Community Health Keres Consulting, Inc., a Native owned small ... This job requires traveling in a personal vehicle and may require weekend work. Travel expenses ...
Quick apply
Project Support Specialist - Keres Community Health Keres Consulting, Inc., a Native owned small ... This job requires traveling in a personal vehicle and may require weekend work. Travel expenses ...
Albuquerque, NM · On-site
$17.39 - $22.07/hr
... or chat. You will play an important part in ensuring smooth dailyoperations by accurately ... Collaborate with team members to support daily operations and ensure service continuity * Perform ...
Albuquerque, NM · On-site
$17.39 - $22.07/hr
... or chat. You will play an important part in ensuring smooth dailyoperations by accurately ... Collaborate with team members to support daily operations and ensure service continuity * Perform ...
Albuquerque, NM · On-site
$17.75 - $24/hr
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment ...
Albuquerque, NM · On-site
$17.75 - $24/hr
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment ...
Albuquerque, NM · On-site
$16.50 - $21/hr
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. na
Albuquerque, NM · On-site
$16.50 - $21/hr
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. na
$16.50 - $21/hr
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. na
$16.50 - $21/hr
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. na
The Technical Support Specialist will also document work in a ticketing system, document system procedures, perform iPhone and iPad configuration and setup, and provide end-user training for systems ...
New
The Technical Support Specialist will also document work in a ticketing system, document system procedures, perform iPhone and iPad configuration and setup, and provide end-user training for systems ...
New
A travel services company is looking for a Remote Client Support Representative - Travel to assist clients during their travel journey. This fully remote position involves providing key support via ...
A travel services company is looking for a Remote Client Support Representative - Travel to assist clients during their travel journey. This fully remote position involves providing key support via ...
In this role, you will help travelers plan unforgettable experiences by providing destination guidance, organizing travel details, and supporting clients throughout their entire planning process. As ...
In this role, you will help travelers plan unforgettable experiences by providing destination guidance, organizing travel details, and supporting clients throughout their entire planning process. As ...
Santa Fe, NM · On-site
$27.92 - $42.63/hr
Shift differentials for nights and weekends * Differentials for higher education, certifications ... Schedule a one-on-one chat with a Nurse Recruiter by clicking here This position is eligible for ...
Santa Fe, NM · On-site
$27.92 - $42.63/hr
Shift differentials for nights and weekends * Differentials for higher education, certifications ... Schedule a one-on-one chat with a Nurse Recruiter by clicking here This position is eligible for ...
Santa Fe, NM · On-site
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
Santa Fe, NM · On-site
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
Santa Fe, NM · On-site
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
Santa Fe, NM · On-site
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
Santa Fe, NM · On-site
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
Santa Fe, NM · On-site
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
$37.80 - $51/hr
... night/weekend shifts, higher education, certifications and various lead roles (for eligible ... Strong communication, teamwork, and on-call support are essential. If you're passionate about ...
Availability to work flexible hours, including evenings or weekends, as needed. Physical ... supports Homewise's mission of promoting affordable homeownership.
Availability to work flexible hours, including evenings or weekends, as needed. Physical ... supports Homewise's mission of promoting affordable homeownership.
Supports the store management team by participating in daily office procedures, execution of ... Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and ...
Supports the store management team by participating in daily office procedures, execution of ... Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and ...
$13.57 - $16.16
14% of jobs
$17.52 is the 25th percentile. Wages below this are outliers.
$16.16 - $18.75
21% of jobs
$18.75 - $21.34
14% of jobs
The median wage is $21.49 / hr.
$21.34 - $23.93
18% of jobs
$25.69 is the 75th percentile. Wages above this are outliers.
$23.93 - $26.52
12% of jobs
$26.52 - $29.11
6% of jobs
$29.11 - $31.70
4% of jobs
$31.70 - $34.29
3% of jobs
$34.29 - $36.88
3% of jobs
$36.88 - $39.47
3% of jobs
$39.47 - $42.06
1% of jobs
$13
$24
$42
$21.65 - $28.82/hr
Full-time
Posted 3 days ago
8.0
Based on 191 frontline employees who took The Breakroom Quiz
146th of 259 rated insurance
JOB DESCRIPTION Job Summary
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
Essential Job Duties
Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries.
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
Required Qualifications
Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills.
Basic proficiency in Microsoft Office suite and applicable software programs.
Preferred Qualifications
Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.
#PJCC3
#LI-AC1
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $21.65 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Get the full story on Breakroom
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Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.
Health care and social assistance
10,000+ Employees
Long Beach, CA, US
1980
