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Remote Chat Support Jobs in Rio Rancho, NM (NOW HIRING)

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$13

$24

$42

How much do remote chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote chat support in Rio Rancho, NM is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
More about Remote Chat Support jobs
What are the most commonly searched types of Chat Support jobs in Rio Rancho, NM? The most popular types of Chat Support jobs in Rio Rancho, NM are:
What are popular job titles related to Remote Chat Support jobs in Rio Rancho, NM? For Remote Chat Support jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Rio Rancho, NM look for? The top searched job categories for Remote Chat Support jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Chat Support jobs? Cities near Rio Rancho, NM with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,961 per year, or $24.5 per hour.
Part time REMOTE Customer Service Representative

Part time REMOTE Customer Service Representative

DEX Imaging

Albuquerque, NM • Remote

$20/hr

Part-time

Posted 15 days ago

DEX Imaging rating

5.5

Company rating: 5.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imagingis a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.We are looking forpart-time,remoteService Support Representativeto handle Tier 1 customer calls.

Up to 29 hours per week.We provideall tools neededto Work from Home for this role!Starting pay$20 per hour!

  • MUST HAVE RELIABLE INTERNET CONNECTION

What you'll do:

  • Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
  • Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
  • ProvideClear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
  • Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
  • Track, route, and escalate unresolved issues to Management
  • Remain current on constant process updates and technology used within the company
  • Perform duties with awareness and in accordance with the organization's policies and applicable laws
  • Performs other duties as directed by management

Your Qualifications:

  • High SchoolDiploma
  • MUST HAVE RELIABLE INTERNET
  • Experience in a call center environment a plus.
  • Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
  • Ability to empathize with customer is critical
  • Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
  • Possess organizational and time management skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
  • Demonstrate professional communication skillswith a high degree of initiative, mature judgment and discretion
  • Ability to navigate through multiple systems

**This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.
The preceding job description has been designed toindicate thegeneral nature of work performed; the level ofknowledgeand skills typically required; and usualworking conditions of this job. It is not designedocontain, or be interpretedas,acomprehensivelisting of all requirements orresponsibilitiesthat may be requires byemployeesin the job. To perform this jobsuccessfully,anindividual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
Employment Type: Part-Time

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