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Live Chat Support Jobs in Rio Rancho, NM (NOW HIRING)

Varsity Tutors

Cursor Tutor

Albuquerque, NM · Remote

$40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Rio Rancho, NM

Live Chat Support information

See Rio Rancho, NM salary details

$11

$22

$37

How much do live chat support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for live chat support in Rio Rancho, NM is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.58 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What job categories do people searching Live Chat Support jobs in Rio Rancho, NM look for? The top searched job categories for Live Chat Support jobs in Rio Rancho, NM are:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,954 per year, or $22.6 per hour.
Client Support Technician

Client Support Technician

SMS Data Products Group, Inc.

Albuquerque, NM • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
SMS is looking for a Tier 1 Client Support Technician to join our team. In an environment consisting of Windows/Linux workstations, various networks, local and cloud applications, you'll be responsible for providing rapid and accurate answers and information to customers via phone, email, and live chat. You'll also be responsible for creating, updating, and closing out help desk tickets.
We're looking for someone with 2+ years of experience in a customer support role. You should have strong written and verbal communication skills and be able to work independently and/or as part of a team. Your ability to troubleshoot and resolve complex issues will contribute to your success as part of the team.
If you're a highly motivated and experienced Tier 1 Client Support Technician, we encourage you to apply!
SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.
Responsibilities
  • Customer Service
    • Provide rapid and accurate answers and information to customers via phone, email, and live chat.
    • Soft skills should include patience, understanding, and the desire to help.
  • Technical
    • Installation and troubleshooting (In an unclassified/classified environment)
    • Windows operating system (Fresh and imaging)
  • Basic Networking
    • Cloud based applications (O365/Sharepoint/etc)
    • Microsoft Office suite
  • Printers and multi-function devices
    • Configuration and operational support of Apple iOS and other approved wireless broadband device types
    • Account Permissions/Provisioning
    • GOTS/COTS software
  • Communication
    • Opening, updating, closing ticketing system with detailed information (Remedy/ServiceNow)
    • Helpdesk and escalation processes and procedures into KBs
    • Internal leadership, immediate userbase, and external customer communications (Service portal/E-Mail/Chat agent)
    • Ability to impart technical information to non-technical members of the workforce
  • Collaboration
    • Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.

Qualifications
  • Active DoD Secret clearance required, or the ability to obtain an Interim Secret clearance
  • Minimum DoD 8570 IAT-II (Sec+ CE) certification required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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