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Day It Support Level 1 Jobs in Rio Rancho, NM (NOW HIRING)

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Thisentry-level position is designed for individuals looking to start their careerin IT support, ... days, and other unexpected closures. Key Responsibilities: * Serve as theinitial point of contact ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Thisentry-level position is designed for individuals looking to start their careerin IT support, ... days, and other unexpected closures. Key Responsibilities: * Serve as theinitial point of contact ...

JST

IT Support Specialist

Albuquerque, NM · On-site

You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives. IT Support Specialist ...

JST

IT Support Specialist

Albuquerque, NM · On-site

You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives. IT Support Specialist ...

JST

IT Support Specialist

Albuquerque, NM · On-site

Joint Strategic Technologies (JST) is currently seeking an IT Support Specialist to join their team ... Assurance Level Technician experience in a large gov consulting environment. • IAT Level II ...

Robert Half

IT Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

We are looking for an IT Support Technician to support day-to-day technical needs for a retail ... Tier 1 issues whenever possible, and route more advanced cases to higher support tiers with ...

University of New Mexico

IT Support Tech 3

Albuquerque, NM · On-site

$22.16 - $29.70/hr

IT Support Tech 3 Requisition ID req37184 Working Title IT Support Tech 3 Position Grade 11 Position Summary TheDepartment of Molecular Genetics & Microbiology along with the AIM Center,is seeking an ...

University of New Mexico

IT Support Tech 3

Albuquerque, NM

$20.75 - $28.50/hr

... technology focused individual to fill the ITSupport Tech 3 position that will bring experience and ... May input, reconcile and audit billing information from arecord keeping system. Willneed problem ...

University of New Mexico

IT Support Tech 3

Albuquerque, NM · On-site

$20.75 - $28.50/hr

... technology focused individual to fill the ITSupport Tech 3 position that will bring experience and ... May input, reconcile and audit billing information from arecord keeping system. Willneed problem ...

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All JobsDay It Support Level 1 JobsDay It Support Level 1 Jobs in Rio Rancho, NM

Day It Support Level 1 information

See Rio Rancho, NM salary details

$11

$17

$24

How much do day it support level 1 jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for day it support level 1 in Rio Rancho, NM is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Day It Support Level 1 jobs in Rio Rancho, NM? For Day It Support Level 1 jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Day It Support Level 1 jobs in Rio Rancho, NM look for? The top searched job categories for Day It Support Level 1 jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Day It Support Level 1 jobs? Cities near Rio Rancho, NM with the most Day It Support Level 1 job openings:
Day It Support Level 1 jobs near you
Infographic showing various Day It Support Level 1 job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,374 per year, or $17.5 per hour.
IT Support Tech 1

IT Support Tech 1

University of New Mexico

Albuquerque, NM • On-site

$24.77/hr

Full-time, Part-time

Medical, Dental, Vision, Life

Posted 28 days ago

University Of New Mexico rating

8.5

Company rating: 8.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

67th of 560 rated colleges and universities

Job description

IT Support Tech 1
Requisition ID
req37259
Working Title
IT Support Tech 1
Position Grade
09
Position Summary
The UNM IT ServiceDesk plays a vital role in providing high-quality customer service and supportto the University of New Mexico community, including students, staff, faculty,retirees, and affiliates. Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport.
UNM IT is a criticalarea that maintains operations during some periods of University closures suchas winter break, inclement weather days, and other unexpected closures.
Key Responsibilities:
  • Serve as theinitial point of contact for IT Service Desk inquiries, handling phone,self-service, and in-person support requests.
  • Assist in theresolution of complex issues and escalate concerns as necessary, ensuringefficient and timely solutions.
  • Participate in ITService Desk projects aimed at enhancing support processes and improvingservice delivery.
  • Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting.
  • Collaborate with ITteams to ensure seamless coordination of IT services and provide expert supportwithin the Service Desk.
  • Work as part of ateam of Subject Matter Experts (SMEs) responsible for Tier 2 support, includingadvanced troubleshooting, customer support testing, and knowledge development.
  • Contribute tointernal training efforts and assist with the creation of resources thatenhance the effectiveness of the Service Desk.

See the Position Description for additional information.
Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
  • Experience delivering exceptional customer service in a technical support or service desk environment.
  • Experience with Incident Management and IT Service Management (ITSM) tools such as Cherwell, ServiceNow, or similar.
  • Excellent written and verbal communication skills, including experience writing clear, user-friendly documentation.
  • Experience collaborating with technical teams to resolve issues and improve service delivery.
    ITIL or HDI certification (or equivalent experience) preferred.
  • Demonstrated ability to manage multiple priorities while maintaining accuracy and professionalism.

Additional Requirements
Applications need to include a complete professional work history with dates and hours worked.
Campus
Main - Albuquerque, NM
Department
IT Customer Service (319A)
Employment Type
Staff
Staff Type
Regular - Full-Time
Term End Date
Status
Non-Exempt
Pay
Hourly: 19.00 - $24.77
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
7/30/2026
Eligible for Hiring Incentive
Eligible for Remote Work
Yes
Eligible for Remote Work Statement
This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

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