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Day It Support Level 1 Jobs in Rio Rancho, NM (NOW HIRING)

Peraton

Tier 2 IT Support Technician

Albuquerque, NM · On-site

$66K - $106K/yr

This role requires strong troubleshooting skills, experience supporting enterprise IT environments ... Each day, our employees do the can't be done by solving the most daunting challenges facing our ...

Peraton

Tier 2 IT Support Technician

Albuquerque, NM · On-site

$66K - $106K/yr

This role requires strong troubleshooting skills, experience supporting enterprise IT environments ... Each day, our employees do the can't be done by solving the most daunting challenges facing our ...

Amazon

IT Support Associate II, OTS

Los Lunas, NM · On-site

$16.50 - $21.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there ...

Amazon

IT Support Associate II, OTS

Albuquerque, NM · On-site

$16.50 - $21.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there ...

Homewise

Senior Director of IT

Santa Fe, NM · On-site

This role ensures reliable, secure, and effective delivery of IT systems and services that support ... and overseeing day-to-day IT performance and service delivery. Essential Duties and ...

Homewise

Senior Director of IT

Santa Fe, NM · On-site

This role ensures reliable, secure, and effective delivery of IT systems and services that support ... and overseeing day-to-day IT performance and service delivery. Essential Duties and ...

Homewise

Senior Director of IT

Santa Fe, NM · On-site

This role ensures reliable, secure, and effective delivery of IT systems and services that support ... and overseeing day-to-day IT performance and service delivery. Essential Duties and ...

Netsurit US

Be Seen First

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

... 1 team members on escalated tickets and solutions. Required Skills and Qualifications: * 2-4 years of experience in IT support, with a focus on Tier 2 or higher-level troubleshooting. * Strong ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

... 1 team members on escalated tickets and solutions. Required Skills and Qualifications: * 2-4 years of experience in IT support, with a focus on Tier 2 or higher-level troubleshooting. * Strong ...

Ramada Albuquerque

AV/IT Technician

Albuquerque, NM

The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: * Set up, operate, and ...

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Showing results 21-40

All JobsDay It Support Level 1 JobsDay It Support Level 1 Jobs in Rio Rancho, NM

Day It Support Level 1 information

See Rio Rancho, NM salary details

$11

$17

$24

How much do day it support level 1 jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for day it support level 1 in Rio Rancho, NM is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Day It Support Level 1 jobs in Rio Rancho, NM? For Day It Support Level 1 jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Day It Support Level 1 jobs in Rio Rancho, NM look for? The top searched job categories for Day It Support Level 1 jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Day It Support Level 1 jobs? Cities near Rio Rancho, NM with the most Day It Support Level 1 job openings:
Day It Support Level 1 jobs near you
Infographic showing various Day It Support Level 1 job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,374 per year, or $17.5 per hour.
Information Technology Specialist

Information Technology Specialist

Galapagos Federal Systems LLC.

Albuquerque, NM • On-site

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Overview
Job Summary
Galapagos Federal Systems LLC is seeking an Information Technology Specialist Level 2 to support mission-critical IT systems and infrastructure within a secure Department of Defense (DoD) environment. This role supports secure enterprise technologies, network infrastructure, and operational IT systems essential to mission success.
The selected candidate will assist with the installation, configuration, maintenance, and sustainment of enterprise hardware, software, servers, and network infrastructure across physical and virtual environments. The ideal candidate is a proactive technical professional capable of troubleshooting complex issues, supporting end users, and maintaining secure and reliable IT operations in fast-paced environments.
Responsibilities include supporting Windows and Linux operating systems, VMware and Microsoft Hyper-V virtualization platforms, and enterprise Microsoft services including Active Directory, Group Policy, DNS, DHCP, DFS, SQL Server, and Azure. Additional duties include system monitoring, cybersecurity compliance support, backup and recovery operations, CAC authentication support, and troubleshooting hardware, software, network, and peripheral systems.
The position also supports LAN connectivity, network cabling, switches, routers, printers, telephones, UPS systems, and Video Teleconference (VTC) systems, as well as IT equipment installation, relocation, accountability, sanitization, and disposal activities in accordance with DoD security policies and procedures.
Key Responsibilities
The Information Technology Specialist will:
  • Support IT systems, technical programs, projects, and operational tasks requiring advanced technical oversight and coordination
  • Perform day-to-day IT operations to ensure system availability, performance, reliability, and compliance
  • Coordinate with internal teams, customers, and stakeholders to ensure system requirements and project milestones are achieved
  • Maintain and administer networked and standalone servers, workstations, user accounts, network access, security monitoring systems, and system documentation
  • Analyze, troubleshoot, and resolve hardware, software, network, and system anomalies to maintain operational effectiveness
  • Research, evaluate, and recommend system enhancements, emerging technologies, and IT solutions to improve mission performance
  • Administer and support virtualized environments and enterprise services supporting mission operations
  • Provide end-user and client technical support, including account provisioning, modification, and deactivation activities
  • Identify Automated Information System (AIS) vulnerabilities and implement appropriate security countermeasures and remediation actions
  • Ensure AIS and network infrastructure are operated, maintained, sanitized, and disposed of in accordance with applicable security policies and procedures
  • Support Video Teleconference (VTC) systems, including scheduling, configuration, troubleshooting, and administration as required

Requirements
Skills and Experience
The Information Technology Specialist must have:
  • Active Top-Secret clearance with eligibility for Sensitive Compartmented Information (TS/SCI) access
  • Minimum of 6 years of relevant Department of Defense (DoD) IT systems and operations experience
  • Minimum of 2 years of experience supporting SAP and/or SCI environments within the past five (5) years
  • Demonstrated experience supporting enterprise IT systems within secure, mission-critical environments
  • Strong analytical, troubleshooting, and problem-solving capabilities across complex IT environments
  • Experience supporting servers, workstations, virtualization platforms, network infrastructure, and enterprise services
  • Ability to communicate technical concepts effectively to leadership, customers, and non-technical stakeholders
  • Proven ability to prioritize workloads, manage competing tasks, and operate independently with minimal supervision

Education and Certifications
The Information Technology Specialist must meet the following:
Required
  • Bachelor' degre in computer science, Information Technology (IT), or related discipline
  • Security+, equivalent or higher to meet DoDM 8140.03 DCWF code 451 System Administrator-Advanced

Benefits
  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental Leave
  • Tuition reimbursement
  • Paid federal holidays

Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $100,000.00 - USD $110,000.00 /Yr.

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