Onboarding Program Manager Jobs in Reno, NV (NOW HIRING)

OPS Security Group supports federal, state, and commercial security operations across multiple locations. We are looking for a Lieutenant / Officer in Charge (OIC) to take ownership of site operations, lead officers on shift, and ensure schedules, coverage, and standards are consistently maintained.

 Position Summary 

The Lieutenant / Officer in Charge (OIC) is the senior field supervisor responsible for day-to-day operational execution across assigned Nevada federal contract sites in Reno and Elko. This position serves as the primary boots-on-the-ground leadership role for scheduling, field oversight, post inspections, documentation quality, personnel accountability, and immediate operational response. 

The OIC is expected to maintain a visible field presence, verify daily contract coverage, conduct scheduled and unscheduled inspections, enforce post standards, and ensure all assigned personnel remain prepared for client inspections, operational reviews, and unannounced DHS/FPS oversight. The OIC must be capable of balancing active field leadership with administrative discipline and is expected to fill posts when necessary, until alternative coverage can be established. 

The Lieutenant / Officer in Charge (OIC) formally reports to: 

• Government Programs Manager (National) 

• Nevada Contract Manager (Local) 

The OIC directly supervises: 

• Protective Security Officers (PSOs) assigned to Reno and Elko contract sites 

 Core Responsibilities 

1. Operational Site Oversight 

• Maintain day-to-day field oversight of assigned contract sites in Reno and Elko. 

• Conduct routine post inspections, scheduled inspections, and unscheduled field inspections to verify officer presence, post compliance, professionalism, and adherence to Post Orders and SOPMs. 

• Verify daily coverage across all assigned sites and take immediate action when vacancies, lateness, or other coverage disruptions occur. 

• Maintain a field presence sufficient to support operational control, issue resolution, and quality assurance across the contract. 

1. Scheduling and Coverage Management 

• Build, maintain, and adjust schedules for assigned contract personnel using company-approved systems. 

• Ensure schedules align with contract hours, site requirements, approved staffing levels, and relief needs. 

• Coordinate call-offs, late notices, vacancies, and shift changes in real time. 

• Fill posts personally when necessary or until alternate coverage can be established. 

• Escalate staffing risks, recurring vacancies, and coverage instability to the Contract Manager and Government Program Manager as required. 

1. Post Inspections and Standards Enforcement 

• Conduct and document post inspections to verify: 

• officer readiness 

• uniform and appearance standards 

• equipment accountability 

• documentation accuracy 

• adherence to Post Orders and SOPMs 

• alertness, professionalism, and post discipline 

• Correct deficiencies on the spot when possible and document recurring or serious issues for follow-up. 

• Ensure negative post inspection findings result in corrective follow-up, retraining, or Corrective Action Plans when required. 

1. Documentation and Quality Control 

• Review, correct, and ensure accuracy of all collected operational forms and records before submission. 

• Maintain quality control over official records and documentation. 

• Ensure documentation is complete, legible, timely, and contract compliant. 

• Identify and correct trends in poor report writing, incomplete logs, or repeated documentation errors. 

1. Inspection and Audit Readiness 

• Maintain assigned staff and sites in a constant state of readiness for unscheduled DHS/FPS inspections and operational reviews. 

• Routinely review Post Orders and SOPMs to ensure site personnel are operating in accordance with current contract requirements. 

• Identify compliance deficiencies before they become inspection failures. 

• Coordinate retraining, immediate correction, or corrective action when deficiencies are discovered. 

• Support inspection response and documentation production as directed by the Contract Manager or client-facing leadership. 

1. Personnel Leadership and Accountability 

• Provide direct field leadership to assigned PSOs. 

• Reinforce standards of conduct, discipline, punctuality, report quality, and customer-facing professionalism. 

• Address routine performance issues at the local level and escalate serious or repeated issues appropriately. 

• Ensure officers understand post expectations, escalation protocols, and documentation requirements. 

• Support the onboarding and field integration of newly assigned personnel. 

1. Equipment and Uniform Accountability 

• Assist with uniform and equipment distribution. 

• Verify personnel report to duty with required issued items and appropriate contract-specific equipment. 

• Maintain accountability for distributed materials and identify shortages, losses, or replacement needs promptly. 

• Support readiness of site-level materials required for contract execution. 

1. Client and Site Coordination 

• Maintain professional working relationships with on-site personnel and Inspectors. 

• Address routine operational matters at the site level when appropriate. 

• Notify and escalate contract-impacting issues, client concerns, inspection problems, or unresolved site-level conflicts to the Contract Manager and Government Program Manager. 

• Support a stable and professional client experience through disciplined field execution. 

Uniform and Appearance Standard 

The Lieutenant / Officer in Charge (OIC) is expected to report to duty in the required company uniform and maintain a professional appearance at all times while on duty. As the senior field supervisor, the OIC is expected to set the appearance, bearing, and conduct standard for assigned personnel. Uniform condition, grooming, and overall presentation must reflect a level of professionalism consistent with federal contract operations and leadership presence. 

Operational Authority 

The Lieutenant / Officer in Charge (OIC) is authorized to: 

• Direct PSOs in the execution of daily operational duties 

• Make real-time coverage adjustments to preserve contract performance 

• Correct documentation and reporting deficiencies before submission 

• Enforce site and post standards 

• Initiate immediate corrective follow-up when inspection or compliance deficiencies are identified 

• Assume post coverage when operationally necessary 

Performance Expectations 

Success in this role is measured by your ability to: 

• Maintain reliable daily contract coverage 

• Produce stable, accurate schedules 

• Keep sites inspection-ready at all times 

• Ensure documentation quality and timeliness 

• Reduce avoidable post deficiencies 

• Respond effectively to vacancies, issues, and emergent events 

• Reinforce professionalism and accountability across assigned PSOs 

• Support efficient and disciplined contract execution across Reno and Elko 

Operational efficiency, documentation quality, inspection readiness, and field accountability are essential expectations of this position. 

Minimum Qualifications 

• Prior supervisory experience in security, law enforcement, military, federal contract security, or related protective operations 

• Experience with multi-site field supervision and schedule management 

• Strong working knowledge of incident reporting, daily logs, and post documentation standards 

• Ability to review, correct, and enforce report-writing quality 

• Ability to respond decisively to coverage issues, field incidents, and performance problems 

• Strong verbal and written communication skills 

• Ability to work professionally with government personnel and internal leadership 

• Valid driver’s license and reliable ability to travel between assigned sites in Reno and Elko 

Preferred Qualifications 

• Experience supporting DHS, DOD, DOE, federal facilities, or government security contracts 

• Familiarity with federal inspection environments, and site audit expectations 

• Experience using scheduling and operational tracking systems 

Physical and Operational Requirements 

• Ability to travel regularly between sites 

• Ability to stand uniformed posts when required 

• Ability to inspect posts, observe officer conduct, and verify site readiness 

• Ability to carry and handle firearms and all other required equipment consistent with contract and site requirements 

• Ability to respond promptly to incidents, emergent staffing or operational issues, on and off duty hours 

• Additional days or adjusted schedules may be required to support contract needs, emergency coverage, inspections, or stabilization periods.