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Onboarding Implementation Manager Jobs in Alabama

JLL

Building Technology Coordinator

Birmingham, AL · Remote

$76K - $114K/yr

... asset managers for EOL assets. * Provide lifecycle governance coordination for asset and application milestones (onboarding, implementation, retirement) in conjunction with the Specialist. Asset ...

AutoTec

Product Manager

Birmingham, AL · On-site +1

Create and manage the roadmap of assigned product areas from strategic planning to tactical ... Work with Marketing, Onboarding and Sales to develop and implement go-to-market plans * Facilitate ...

Senior Helpers of Pelham, AL

Office Manager

Pelham, AL · On-site

$19 - $21/hr

Maintain and update database of employees. · Assist with the recruitment, hiring, and on-boarding ... Proactively identify, communicate, and implement areas of potential improvement. · Perform on call ...

New

Senior Helpers of Pelham, AL

Office Manager

Pelham, AL · On-site

$19 - $21/hr

Maintain and update database of employees. · Assist with the recruitment, hiring, and on-boarding ... Proactively identify, communicate, and implement areas of potential improvement. · Perform on call ...

New

Senior Helpers of Pelham, AL

Office Manager

Pelham, AL · On-site

$19 - $21/hr

Maintain and update database of employees. • Assist with the recruitment, hiring, and on-boarding ... Proactively identify, communicate, and implement areas of potential improvement. • Perform ...

Senior Helpers of Pelham, AL

Office Manager

Pelham, AL · On-site

$19 - $21/hr

Maintain and update database of employees. · Assist with the recruitment, hiring, and on-boarding ... Proactively identify, communicate, and implement areas of potential improvement. · Perform on call ...

New

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Onboarding Implementation Manager information

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

What are popular job titles related to Onboarding Implementation Manager jobs in Alabama?

For Onboarding Implementation Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Onboarding Implementation Manager jobs in Alabama look for?

The top searched job categories for Onboarding Implementation Manager jobs in Alabama are:

What cities in Alabama are hiring for Onboarding Implementation Manager jobs?

Cities in Alabama with the most Onboarding Implementation Manager job openings:

Onboarding Implementation Manager jobs near you

Senior Implementation Manager

Transform9

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

A practice's first weeks on Transform9 decide whether we're a tool they tolerate or infrastructure they trust. You'll own enterprise implementations end-to-end — from kickoff through go-live and hypercare — turning each practice's real-world call flows, scheduling rules, and specialty workflows into a live AI agent their patients rely on from day one.

What you'll do
  • Own a portfolio of concurrent enterprise implementations from kickoff to go-live
  • Build and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration — and keep practices on schedule
  • Lead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate them into agent configuration
  • Coordinate practice IT, our integration engineers, and product to clear blockers fast
  • Train front-office teams and run go-live and hypercare until the practice is stable and confident
  • Hand off cleanly to account management with documented workflows and success metrics
  • Build the repeatable implementation playbooks and tooling we'll scale with
Location

Full-time onsite at our Birmingham, AL office. Periodically travel to client practices, especially around go-lives.

Requirements

  • 5+ years leading implementations, onboarding, or technical project delivery at a B2B SaaS company
  • Track record running complex, multi-stakeholder implementations that involve technical integrations
  • Strong project management discipline: plans, owners, dates, and the follow-through to hold them
  • Comfortable with technical concepts — telephony, EHR/PM systems, APIs — and translating between practice staff and engineers
  • Excellent client-facing communication; calm and structured when a go-live gets bumpy
  • Experience implementing software for healthcare providers, or working inside a practice
  • Experience building implementation playbooks from scratch
  • Eligible to work in the United States

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.