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Onbase Jobs in Iowa (NOW HIRING)

First Bank

Customer Service Specialist

Waverly, IA · On-site

$15.75 - $20.75/hr

Monitor and manage OnBase queues for timely processing of financial documents and requests (i.e. maintenance forms, debit card requests, etc.) * Index and route documents in accordance with bank ...

First Bank

Customer Service Specialist

Waverly, IA · On-site

$15.75 - $20.75/hr

Monitor and manage OnBase queues for timely processing of financial documents and requests (i.e. maintenance forms, debit card requests, etc.) * Index and route documents in accordance with bank ...

FirstBank

Customer Service Specialist

Waverly, IA

$15.75 - $20.75/hr

Monitor and manage OnBase queues for timely processing of financial documents and requests (i.e. maintenance forms, debit card requests, etc.) * Index and route documents in accordance with bank ...

Bank Iowa

Loan Processing Specialist

Clarinda, IA

Prioritizes the creation and on-going maintenance of accurate and comprehensive loan files in OnBase that adhere to bank loan file standards in a timely manner. * Collects loan applicant financial ...

Bank Iowa

Loan Processing Specialist

Clarinda, IA · On-site

Prioritizes the creation and on-going maintenance of accurate and comprehensive loan files in OnBase that adhere to bank loan file standards in a timely manner. * Collects loan applicant financial ...

BANK IOWA

Loan Processing Specialist

Clarinda, IA · On-site

Prioritizes the creation and on-going maintenance of accurate and comprehensive loan files in OnBase that adhere to bank loan file standards in a timely manner. * Collects loan applicant financial ...

Bank Iowa

Loan Processing Specialist

Clarinda, IA · On-site

Prioritizes the creation and on-going maintenance of accurate and comprehensive loan files in OnBase that adhere to bank loan file standards in a timely manner. * Collects loan applicant financial ...

BANK IOWA

Loan Processing Specialist

Clarinda, IA · On-site

Prioritizes the creation and on-going maintenance of accurate and comprehensive loan files in OnBase that adhere to bank loan file standards in a timely manner. * Collects loan applicant financial ...

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Onbase information

See Iowa salary details

$11

$21

$40

How much do onbase jobs pay per hour?

As of May 28, 2026, the average hourly pay for onbase in Iowa is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.46 per hour, depending on experience, location, and employer.

What is an OnBase job?

An OnBase job typically involves working with OnBase, a content management, workflow automation, and records management software developed by Hyland. Professionals in this role manage document storage, retrieval, and workflow automation to improve business efficiency. Common responsibilities include system administration, troubleshooting, user support, and integration with other enterprise applications. Familiarity with database management, scripting, and system configuration is often required.

What are the key skills and qualifications needed to thrive in the Onbase position, and why are they important?

To thrive as an OnBase Administrator, you need a solid background in information technology, document management systems, and often a relevant bachelor's degree or equivalent experience. Familiarity with Hyland OnBase software, workflow automation, scripting, and related certifications (such as OnBase Certified System Administrator) are highly valuable. Strong troubleshooting abilities, attention to detail, and effective communication skills help you excel in both independent and team settings. These skills are crucial for ensuring seamless document management, optimizing business workflows, and supporting organizational efficiency.

What are some typical challenges faced by OnBase Administrators, and how are they addressed?

OnBase Administrators often encounter challenges like managing complex system integrations, troubleshooting workflow issues, and ensuring data security within the document management environment. Staying updated with software upgrades and regulatory requirements can also require ongoing learning and adaptation. Most teams address these challenges through continuous training, strong collaboration with IT and business units, and proactive monitoring of system performance. By leveraging both technical expertise and effective communication, administrators can quickly resolve issues and maintain a stable, efficient OnBase system for their organization.
More about Onbase jobs
What are the most commonly searched types of Onbase jobs in Iowa? The most popular types of Onbase jobs in Iowa are:
What are popular job titles related to Onbase jobs in Iowa? For Onbase jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Onbase jobs in Iowa look for? The top searched job categories for Onbase jobs in Iowa are:
Onbase jobs near you
Infographic showing various Onbase job openings in Iowa as of May 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $44,361 per year, or $21.3 per hour.
Customer Service Specialist

Customer Service Specialist

First Bank

Waverly, IA • On-site

$15.75 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

As a Customer Service Specialist you will support both external bank customers and internal staff, ensuring smooth operations across customer service, queue management, fraud mitigation and resolution, and reporting.
Duties include:
Internal and External Customer Service:
  • Provide exceptional service to banking clients by phone and email
  • Assist customers with account inquiries, transaction issues, and debit card and digital banking support
  • Serve as a resource for internal staff by resolving operational questions, system issues, and workflow bottlenecks
  • Collaborate with staff to ensure timely support and issue resolution
  • Document and escalate unresolved internal or external fraud and service issues appropriately

OnBase Queue Management
  • Monitor and manage OnBase queues for timely processing of financial documents and requests (i.e. maintenance forms, debit card requests, etc.)
  • Index and route documents in accordance with bank workflows and regulatory standards

Workflow Tracking
  • Utilize system to manage fraud alerts, card issues, transaction disputes, and escalations
  • Ensure accurate and timely data entry for case tracking and resolution

Reporting
  • Generate, retrieve, and review various reports to ensure applicable characteristics are met, escalating if needed
  • Analyze data to identify trends, improve service delivery, and support strategic decision-making

Other:
  • Crosstrain and assist Deposit Operations as needed
  • Assist others within the department with overflow projects
  • Other duties as assigned

First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: Health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation time, paid sick time, and a wellness program.
Since first opening our doors in 1864, First Bank's mission has been to serve our community and our customers FIRST by providing the financial solutions they need to succeed! Apply today to experience the difference!
EOE, including disability/vets

Apply