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Job Title: Group Home Administrator

FLSA Classification: Exempt

Department: Residential

Reports to: VP: Residential Programs 

The Residential Administrator is responsible for the overall development, operation, and maintenance of the residential Hanna Center program.

- Always follows Hanna Center policies and procedures.

- Maintain punctuality and adheres to assigned work hours.

- Oversees onboarding and ongoing training for Youth Counselors (YC), including but not limited to medication protocols, UIRs, quarterly trainings, First Aid/CPR, NCI, and other residential program requirements.

- Serves as the Site Administrator for Group Homes.

- Oversees scheduling for all group home program youth counselors, in collaboration with the group home coordinators.

- Oversees Support Coordinators and their schedules

- Ensures that sleepovers and pagers are fulfilled

- Fulfills daytime pager and may be required to fulfill overnight pager based on program needs

- Works with Clinical director , the Institute in formulating and scheduling Inservice training.

- Assist in ongoing training and ensure that YCs are being trained to standard.

- Assist in facilitating coordinator meetings

- Manages the administrative duties of Group Home Coordinators and collaborates with program leaders.

- Works with Senior Director of Residence and Director of Transition Programs and Alumni Relations

- Collaborate with Transitional Housing Programs

- Collaborates with Hanna Academy and NPS Residential

- Works with the Associate Director of Recreation to develop neurological afternoon activities and evening Group Home recreation programs.

- Provides guidance to personnel on resident behavior management concerns.

- Observes and evaluates the job performance of Group Home and Support Coordinators.

- Works with Hanna Center HR Director to recommend promotions, salary adjustments, and dismissals.

- Participates in screening and interviewing Youth Counselor candidates.

- Works with the VP of Finance and Senior Director of Residence to prepare and monitor the department budget.

- Assists in developing new residential programs.

- Oversees on-call overnight coverage and assists with night security.

- Provides emergency medical intervention as needed.

- Leads the development and implementation of the NPS Residential program.

- Collaborates with the Mental Health Hub Director and Academy Principal for NPS Residential intake.

- Manages medication administration across residential programs.

- Creates and updates residential policies and procedures in collaboration with the Mental Health Hub Director, Senior Director of Residence, and Academy Principal.

- Ensures compliance with licensing bodies, California Alliance, and Joint Commission Representatives.

- Preforms other related duties as assigned within the department’s scope.

- Must obtain and maintain a Group Home Site Administrator Certificate.

- Strong conflict resolution skills to manage and de-escalate conflicts among staff, families, and residents.

- Ability to collaborate with treatment and support leaders and actively participate in the Youth Service Committee.

- Strong leadership skills to address personnel challenges within the residential department.

- Ability to clearly communicate and enforce policies and procedures for program consistency.

- Strong multitasking skills and the ability to make independent judgments in complex situations.

- Ability to delegate authority efficiently.

- Knowledge and readiness to implement Trauma-Informed Care (TIC) models and practices.

- Leadership skills in team building and staff development.

- Basic knowledge of child development.

- Minimum Bachelor’s degree in social sciences (Master’s preferred).

- Minimum five years of experience in a residential setting.

- Minimum of 2 years of supervisory experience in a residential care or group home setting.

- Willingness to pursue ongoing professional and personal development.

- Valid California driver’s license.

- Effectively leads, supervises, and develops residential staff to ensure high-performance and accountability.

- Manages daily operations and cross-program coordination to ensure consistent, quality residential care.

- Applies conflict resolution strategies and behavior management techniques to support staff and residents.

- Designs delivers, and oversees comprehensive training programs to maintain staff compliance and competency.

- Communicates clearly and collaborates across departments to align efforts and maintain program consistency.

- Integrates trauma-informed principles into staff practices and program policies.

- Ensures programs meet licensing, accreditation, and safety standards through ongoing compliance efforts.

- Collaborates on budgeting and resource planning to support sustainable residential operations.

- Responds effectively to emergencies and oversees safety protocols, including overnight coverage.

- Promotes inclusive, equitable practices and supports a culturally responsive care environment.

- Must pass a background check for a Community Care Licensed facility, including a physical exam, TB test, and drug test.

- Must be able to sit for extended periods, perform repetitive hand/wrist movements for computer and phone tasks, and navigate staircases.

- Must be able to lift and/or carry up to 20 lbs. occasionally.

- Work environment consists primarily of an office setting with desk and computer terminal tasks.

Hanna is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This job description is not exhaustive and may be subject to change at any time. Other duties may be assigned as needed to support organizational goals.