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On Call Dme Intake Jobs (NOW HIRING)

Sanford Health

Durable Medical Equipment Specialist

Canby, MN · On-site

$16.75 - $22/hr

Applicant must be able to work Monday - Friday; 8:00am - 5:00pm, along with an on-call rotation. Summary Must have a broad understanding of the DME industry, including the intake process, product ...

Synapse Health

Specialist, Qualifications

Easley, SC · On-site

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... Participate in an on-call rotation to support after-hours member requests. * Perform additional ...

Synapse Health

Specialist, Resupply

Brentwood, TN · On-site

$17 - $21/hr

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... EST, with potential participation in an on-call rotation. * Must live within a commutable distance ...

Synapse Health

Specialist, Qualifications

Easley, SC

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... Participate in an on-call rotation to support after-hours member requests. * Perform additional ...

Synapse Health

Specialist, Qualifications

Skokie, IL · On-site

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... Participate in an on-call rotation to support after-hours member requests. * Perform additional ...

Synapse Health

Specialist, Qualifications

Hoover, AL · On-site

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... Participate in an on-call rotation to support after-hours member requests. * Perform additional ...

Synapse Health

Specialist, Resupply

Brentwood, TN · On-site

$17 - $21/hr

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... EST, with potential participation in an on-call rotation. * Must live within a commutable distance ...

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All JobsOn Call Dme Intake Jobs

On Call Dme Intake information

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$31K

$44.4K

$83.5K

How much do on call dme intake jobs pay per year?

As of Jun 8, 2026, the average yearly pay for on call dme intake in the United States is $44,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call DME Intake specialist, and why are they important?

To thrive as an On Call DME Intake specialist, you need strong knowledge of durable medical equipment (DME), insurance verification, and prior experience in healthcare administration, typically supported by a high school diploma or equivalent. Familiarity with medical billing software, electronic health records (EHR), and insurance authorization systems is essential. Excellent communication, attention to detail, and multitasking abilities are crucial soft skills for managing urgent requests and coordinating with patients and providers. These competencies ensure timely and accurate processing of equipment orders, enhancing patient care and operational efficiency.

What are some common challenges faced by On Call DME Intake professionals, and how can they be managed effectively?

On Call DME (Durable Medical Equipment) Intake professionals often face challenges such as handling urgent requests outside regular business hours, ensuring accurate documentation under time pressure, and coordinating with various stakeholders like patients, healthcare providers, and delivery teams. Effective communication and strong organizational skills are essential to manage high call volumes and resolve issues promptly. Familiarity with company protocols and DME regulations also helps avoid errors and ensures timely service for patients in need.

What is the difference between On Call Dme Intake vs DME Billing Specialist?

AspectOn Call Dme IntakeDME Billing Specialist
CredentialsMedical billing certifications, knowledge of DME codesMedical billing certifications, coding knowledge
Work EnvironmentRemote or office-based, handling incoming callsOffice-based, processing billing and claims
Employer & IndustryHome healthcare, durable medical equipment providersMedical billing companies, healthcare providers
Search & Comparison IntentUnderstanding intake roles, patient communicationBilling processes, claims management

On Call Dme Intake focuses on initial patient contact and data collection for DME services, often involving communication with patients and providers. DME Billing Specialist handles the processing of claims, coding, and reimbursement. Both roles require billing knowledge but differ in their primary functions within the DME industry.

What are On Call DME Intake specialists?

On Call DME (Durable Medical Equipment) Intake specialists are professionals who handle the intake and processing of orders for medical equipment, often outside of regular business hours. Their responsibilities include receiving referrals, verifying patient insurance and eligibility, coordinating with healthcare providers, and ensuring timely delivery of equipment to patients. They play a crucial role in making sure patients receive necessary supplies quickly, especially in urgent situations. Strong communication, attention to detail, and knowledge of healthcare regulations are essential skills for this role. On Call DME Intake specialists often work evenings, nights, or weekends to provide continuous support.
What are the most commonly searched types of Dme Intake jobs? The most popular types of Dme Intake jobs are:
What states have the most On Call Dme Intake jobs? States with the most job openings for On Call Dme Intake jobs include:
On Call Dme Intake jobs near you

Customer Experience Team Lead ($23.85-$29.81/hr)

Synapse Health

Brentwood, TN • On-site

$23.85 - $29.81/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Who We Are:
At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters
Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.
What We Need:
As a Team Lead, Customer Experience at Synapse Health, you serve as both a senior individual contributor and a day-to-day leader within the Customer Experience team. You are the voice of the organization for patients, prescribers, and partners, ensuring orders are processed accurately, compassionately, and efficiently while supporting a consistent, high-quality member experience.
In this role, you maintain hands-on responsibility for intake and order processing while mentoring and coaching Specialists, supporting onboarding and training efforts, and contributing to process improvement initiatives. Although this position does not have direct reports, it carries meaningful leadership influence and is considered a strong pipeline role for future people-management positions.
This position is fully onsite in the Synapse Health office in Brentwood, TN (37027).
What You Will Do:
  • Receive, triage, and process incoming communications from multiple channels, handling requests directly or routing them according to established intake workflows.
  • Initiate and process new orders by collecting and validating patient demographics, prescriber information, and equipment details to ensure accuracy and completeness.
  • Communicate with ordering physicians and provider offices as needed to clarify orders or obtain missing information.
  • Respond to general inquiries regarding Synapse Health programs, services, and order status with professionalism and empathy.
  • Act with urgency and advocacy to ensure patient and member needs are addressed promptly.
  • Meet or exceed established performance goals, including productivity, call quality, member satisfaction, first call resolution, and attendance.
  • Serve as a subject matter expert within the Intake team, assisting Specialists with complex cases or workflow questions.
  • Mentor and coach Specialists through side-by-side support, feedback, and knowledge sharing.
  • Partner with Training and Quality teams to support onboarding, training, and ongoing skill development for new and existing team members.
  • Cross-train in additional workflows to provide coverage and continuity across the department as needed.
  • Partner with program leadership to support escalated requests, complex questions, or operational issues.
  • Participate in an on-call rotation to support after-hours member requests.
  • Maintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards.
  • Perform additional duties as assigned to support departmental and organizational objectives.

What You Have:
At Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:
  • 4+ years of experience in healthcare or the durable medical equipment (DME) industry, including customer service, intake, call center operations, or similar healthcare environments.
  • Associate degree or equivalent experience required; Bachelor's degree preferred.
  • Strong customer service orientation with a patient-first mindset.
  • Proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.
  • Excellent verbal and written communication skills, including the ability to guide, influence, and support peers.
  • Strong analytical and problem-solving skills, with demonstrated ability to resolve complex customer concerns.
  • Proven experience building positive relationships with patients, providers, vendors, and internal partners.
  • Ability to thrive in a fast-paced, evolving environment and adapt to changing processes, technologies, and priorities.
  • Must live within a commutable distance to Brentwood, TN (37027) as this is a fully onsite position.

What Sets You Apart:
  • Strategic Thinker: Understands intake workflows holistically and anticipates downstream impacts.
  • Adaptable Leader: Embraces change and continuously look for ways to improve efficiency and patient experience.
  • Analytical: Breaks down complex problems and translates insights into practical solutions.
  • Sound Decision-Maker: Balances patient needs with operational requirements in complex situations.
  • Leadership Excellence: Motivates, mentors, and influences others to achieve strong individual and team performance.
  • Tech-Savvy: Comfortable adopting and promoting new tools and technologies.

Compensation:
The pay range for this position is $23.85 - $29.81 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:
  • Professional growth opportunities with compelling career paths
  • Healthy work-life balance supported by generous paid time off (PTO)
  • Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
  • 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
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