On Call Dell Field Service Engineer Jobs (NOW HIRING)

Summary/Objective:

The Field Service Engineer is responsible for providing onsite technical services to customers in support of mission-critical data center systems. This role delivers installation, startup, commissioning support, and both remedial and preventative maintenance services for advanced liquid cooling equipment. Acting as a trusted technical resource, the Field Service Engineer supports customers throughout the full service lifecycle, ensuring reliable, high-performance operation of mission-critical infrastructure in AI/HPC environments.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Installation, Startup & Commissioning

• Participate in system deployment projects by delivering installation, startup, and commissioning support services for mission-critical liquid cooling systems.
• Assist with troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical systems, networking, and cooling equipment during deployment.
• Identify necessary parts and components required to resolve equipment issues during installation and commissioning.

Field Service & Customer Support

• Respond onsite to dispatches for scheduled and unscheduled service requests within the timeframes defined by customer service level agreements (SLAs).
• Provide onsite technical support, including troubleshooting and repair of electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.
• Maintain accurate and timely customer service records and reports within the service management platform.
• Recommend improvements to product manuals, operational processes, and field service procedures based on field insights.
• Ensure continuous knowledge of supported products, including maintaining required certifications.

Technical Documentation & Knowledge Sharing

• Contribute to the creation and refinement of service bulletins, procedures, and technical documentation.
• Support the development of training course content and provide technical training to customers and other field service personnel as required.
• Develop and maintain knowledge base articles and related technical content to support internal teams and customer operations.

Collaboration & Continuous Improvement

• Partner with sales and business development teams as a technical resource to support customer engagements and solution development.
• Participate in process improvement initiatives and the development of new service offerings.
• Provide field feedback to engineering, product, and service leadership to support continuous improvement of systems and support models.

Competencies:

1. Strong technical troubleshooting and problem-solving skills with sound judgment.
2. Ability to diagnose and resolve root causes effectively and efficiently.
3. Excellent customer service, communication, and relationship-building skills.
4. Ability to interpret technical drawings, schematics, and specifications.
5. Proficiency in prioritizing tasks and managing multiple service requests.
6. Flexibility to travel 25%, occasionally with short notice.
7. Ability to work independently in the field and collaboratively within a team.
8. Willingness to work extended hours and participate in a 24/7 on-call rotation.
9. Ability to meet all customer-specific background and security requirements.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This role involves work in customer data center environments and may require exposure to equipment rooms, mechanical spaces, and field conditions. Standard PPE and adherence to safety protocols are required.

Travel:

This position requires travel up to 50% of the time on average, including occasional travel with limited notice.

Physical Demands:

• Prolonged periods of standing, lifting, bending, kneeling, and working within customer facilities.
• Ability to lift up to 75 pounds.
• Capacity to traverse active data center environments and respond to physical service requirements as needed.

Position Type:

This is a full-time, exempt position. Hours may vary depending on customer needs and project requirements.

Required Education and Experience:

1. Minimum 5 years of experience in field service or a similar technical support position.
2. Prior experience working within data center environments.
3. Experience reading and interpreting mechanical and electrical schematics.
4. Experience working with 124/208 VAC and 48 VDC systems.
5. Demonstrated experience troubleshooting and repairing electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.

Preferred Education and Experience:

1. Associate degree in an IT hardware-related discipline from a two-year college or technical school (or equivalent combination of education and experience).

EEO Statement:

Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.