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On Call Dell Field Service Engineer Jobs (NOW HIRING)

Dell, Inc.

Field Service Engineer 2

Michigan, ND

$72K - $89K/yr

Field Services Engineer 2 At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is ...

Dell, Inc.

Field Service Engineer 2

Springfield, IL · On-site +1

$72K - $89K/yr

Field Services Engineer 2 At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is ...

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On Call Dell Field Service Engineer information

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$36.5K

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How much do on call dell field service engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for on call dell field service engineer in the United States is $71,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What does an On Call Dell Field Service Engineer do?

An On Call Dell Field Service Engineer is responsible for providing technical support and repair services for Dell hardware at customer locations. They respond to service requests on an as-needed basis, diagnosing issues, replacing faulty components, and ensuring systems are operational. Their work often involves troubleshooting servers, desktops, laptops, and other Dell equipment, with a focus on minimizing downtime for clients. Flexibility and strong problem-solving skills are essential, as the job requires travel to different sites and adapting to various technical environments.

What skills and qualifications are needed to thrive as an On Call Dell Field Service Engineer?

To thrive as an On Call Dell Field Service Engineer, you need a strong background in computer hardware, troubleshooting, and customer support, typically supported by certifications such as CompTIA A+ or Dell-specific credentials. Familiarity with diagnostic tools, ticketing systems, and remote management software is essential. Excellent communication, problem-solving abilities, and strong time management distinguish top performers in this role. These skills ensure timely resolution of technical issues, customer satisfaction, and efficient service delivery in diverse and dynamic environments.

What are common challenges faced by On Call Dell Field Service Engineers, and how can they be managed?

On Call Dell Field Service Engineers often encounter challenges such as varying work locations, unpredictable schedules, and the need to quickly diagnose and resolve technical issues onsite. Managing these challenges requires strong organizational skills, adaptability, and effective communication with both customers and remote support teams. Staying up-to-date with Dell's latest hardware and procedures, and maintaining a well-stocked toolkit, can also help ensure efficient service delivery and customer satisfaction.
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On Call Dell Field Service Engineer jobs near you
Infographic showing various On Call Dell Field Service Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $71,220 per year, or $34.2 per hour.

Field Service Engineer 2

Dell, Inc.

Michigan, ND

$72K - $89K/yr

Full-time

Re-posted 11 days ago

Job description

Field Services Engineer 2

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we're responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field Service Team in Ellendale, North Dakota.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

  • 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
  • Experience delivering technical Field Services supporting hardware and software at client sites
  • Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
  • Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
  • Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks

Desirable Requirements:

  • Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)
  • Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $72,000 - $89,000.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

What you'll achieve

As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

You will:

  • Triage issues with direction from Dell support
  • Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
  • Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
  • Reseating parts, swap or replace parts, upgrading firmware as needed
  • Sever testing and validation (running diagnostics, capturing & uploading logs)
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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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