On Call Dell Field Service Engineer Jobs (NOW HIRING)

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit/Department: Engineering Service

Location: Lawrence, PA

Job Summary:

The Field Service Engineer plays a vital role at ECI, responsible for designing, installing, maintaining, upgrading, and supporting the lifecycle of our customers systems. The position includes diagnosing hardware and software issues, providing support for Dell servers and workstations, and troubleshooting Distributed Control Systems (DCS) at multiple levels. The position also involves performing preventative maintenance, participating in a rotating 24/7 on-call support schedule, and maintaining accurate technical documentation and procedures. The position is a direct interface with our customers and is a core function in our relationship with them.

Essential Duties and Responsibilities:

• Perform system network design, installation, commissioning and maintenance activities in a Microsoft OS environment
• Perform general computer maintenance, diagnostics and data backups of workstations
• Provide Dell server and workstation software/hardware support
• Troubleshoot Distributed Control Systems (DCS) at the network, workstation, controller and I/O level to resolve customer problems in an efficient manner and keep their systems running optimally
• Participate in a weeklong on-call rotation to provide 24/7 support to our contract customers each month.
• Perform Distributed Control systems preventative maintenance, including voltage measurements, cleaning, patching, and various diagnostic checks
• Develop and maintain documentation, procedures, and technical guides to keep up with existing technologies

Ideal Candidate:

• Will possess knowledge in MS Windows, Dell computers, and basic understanding of Windows Active directory
• Will have strong computer hardware troubleshooting skills
• Must have excellent communication skills and ability to interface with customers
• Must have the ability to do regional travel (PA,OH,WV), sometimes overnight to customer sites
• Ability to support on-call duty on a rotating basis
• Will be able to perform physical tasks including standing, walking, sitting, kneeling, overhead reaching, climbing, stooping, pushing/pulling, and lifting up to 50 pounds; work in varying temperatures; and drive for extended periods or distances
• Will possess an Associate degree in with 2 or more years of relevant experience, BS in Engineering preferred
• Prior experience working with DeltaV DCS preferred
• Prior experience working with AMS Device Manager preferred
• Experience with DCS or Programmable Logic Controllers hardware troubleshooting preferred
• Cybersecurity Experience or relevant certifications such as CompTIA Security+ preferred
• Networking Experience or relevant certifications such as CompTIA Network+ preferred

Core Competencies:

• WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.

Additional Details 

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability