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On Call Customer Service Representative Teleperformance Jobs

Teleperformance

Customer Service Representative - Onsite

Richmond, VA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview About TP Teleperformance is a global, digital business services company. We deliver the ... Provide feedback on call issues * Upsell if required Qualifications We're looking for fearless ...

Teleperformance

Customer Service Representative - Onsite

Richmond, VA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview About TP Teleperformance is a global, digital business services company. We deliver the ... Provide feedback on call issues * Upsell if required Qualifications We're looking for fearless ...

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On Call Customer Service Representative Teleperformance information

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How much do on call customer service representative teleperformance jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for on call customer service representative teleperformance in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How to pass an On Call Customer Service Representative Teleperformance interview?

To pass an On Call Customer Service Representative interview at Teleperformance, prepare by practicing common customer service questions, demonstrating strong communication skills, and showing your ability to handle difficult situations calmly. Familiarity with call center software and a clear, professional demeanor are also important during the interview process.

What does an on call customer service representative at Teleperformance do?

An On Call Customer Service Representative at Teleperformance provides support to customers by answering questions, resolving issues, and offering information about products or services. The 'on call' aspect means that representatives are scheduled to work as needed, often during peak times or to cover absences. This role typically involves handling phone calls, emails, or chat inquiries, ensuring a positive customer experience. Representatives are trained to use company systems and follow specific protocols to handle a wide variety of customer situations.

What are the key skills and qualifications needed to thrive as an on call customer service representative at Teleperformance?

To thrive as an On Call Customer Service Representative at Teleperformance, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer skills are typically required. Outstanding patience, active listening, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are essential for delivering excellent customer experiences, resolving issues efficiently, and maintaining the company's reputation.

What is the difference between On Call Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectOn Call Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require additional certifications
Work EnvironmentCall centers, remote or on-siteOffice or remote, often more specialized
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support industry
Job FocusHandling inbound calls, basic troubleshootingResolving customer issues, technical support, account management

While both roles involve assisting customers, On Call Customer Service Representatives at Teleperformance primarily handle inbound calls and basic inquiries, often in a call center environment. Customer Support Specialists tend to have a broader scope, including technical support and account management, and may work in specialized or corporate settings. The roles share similar credentials but differ in complexity and scope of responsibilities.

What are some common challenges faced by on call customer service representatives at Teleperformance, and how can they be managed?

On Call Customer Service Representatives at Teleperformance often encounter challenges such as handling high call volumes during peak periods and quickly adapting to a variety of customer issues without prior notice. Managing stress and maintaining a professional demeanor are key, as the nature of on-call work can require flexibility and rapid problem-solving. Building strong communication skills and staying familiar with company protocols can help representatives efficiently address customer needs and maintain service quality. Engaging with team leaders and utilizing available training resources also supports ongoing development and performance.

What cities are hiring for On Call Customer Service Representative Teleperformance jobs?

Cities with the most On Call Customer Service Representative Teleperformance job openings:

What are the most commonly searched types of Customer Service Representative Teleperformance jobs?

The most popular types of Customer Service Representative Teleperformance jobs are:

What states have the most On Call Customer Service Representative Teleperformance jobs?

States with the most job openings for On Call Customer Service Representative Teleperformance jobs include:

On Call Customer Service Representative Teleperformance jobs near you

On-call Customer Service Representative

GovernmentJobs.com

Vancouver, WA • On-site

$21.38 - $29.93/hr

Other

Posted 10 days ago

Job description

Customer Service Representative

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment where every interaction can make a real impact? Vancouver Housing Authority (VHA) is looking for a Customer Service Representative to be the welcoming face of our Main Street office by assisting individuals experiencing housing instability, navigating complex situations, and providing support to those facing mental health or substance use barriers.

We work closely with local governments and other community partners throughout Clark County to address issues of affordable housing and homelessness and help families break the cycle of poverty. In addition to answering phones and greeting visitors, this role is a lifeline for people in crisis. We need someone with patience, empathy, and the ability to manage challenging situations while maintaining professionalism and composure.

What You'll Do:

  • Greet and assist visitors, helping them access vital housing resources.
  • Answer calls on a multi-line system and direct inquiries appropriately.
  • Assist with online applications and forms.
  • Offer information on resources related to low-cost housing in Clark County.
  • Maintain a welcoming, organized reception area.
  • Process incoming mail, payments, and key returns.
  • Manage confidential information with care and discretion.
  • Notarize documents as needed.

What We Offer:

  • In compliance with the Equal Pay & Opportunities Act, the full wage range for the On-Call Customer Service Rep position is $21.38 to $29.93. Starting salary is determined by the required qualifications for the role and the candidate's relevant experience.
  • Non-exempt, OPEIU Local #11-represented position working in-person/on-site.
  • On-call schedule between the hours of 8 am - 5 pm, Monday - Friday.
  • Meaningful work that addresses affordable housing and homelessness in our community.

Requirements:

  • High school diploma required, plus some higher-level education or vocational training specializing in office skills, plus at least 1 year of directly related experience or equivalent required.
  • Demonstrated computer skills necessary to complete duties effectively.

Preferred Skills & Experience:

  • Experience working with unhoused individuals or those facing housing instability.
  • Knowledge of Clark County housing and social service resources.
  • Experience assisting Section 8 participants.
  • Ability to de-escalate tense situations and provide confidential assistance to individuals in crisis.
  • Comfortable working with people from all walks of life, including those facing mental health or substance use challenges.
  • Strong interpersonal and conflict resolution skills allowing you to stay calm under pressure and communicate with empathy.
  • Experience running a multi-line phone system.
  • Bilingual candidates are strongly encouraged to apply!

A cover letter and resume are required when applying for this position. For more information on the Vancouver Housing Authority, please visit our website at www.vhausa.com. Please note that those candidates deemed to match our requirements best will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed as they come in.

The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with federal, state, and local laws.

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