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On Call Customer Service Representative Teleperformance Jobs in California

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / ... on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... on-call . You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ... A DAY IN THE LIFE OF A CSR / Customer Service RepYour primary goal is to ensure ultimate scheduling ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

Dons Mobile Glass

Be Seen First

Customer Service Representative (CSR)

Turlock, CA · On-site

$20 - $25/hr

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders ...

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All JobsOn Call Customer Service Representative Teleperformance JobsOn Call Customer Service Representative Teleperformance Jobs in California

On Call Customer Service Representative Teleperformance information

What does an on call customer service representative at Teleperformance do?

An On Call Customer Service Representative at Teleperformance provides support to customers by answering questions, resolving issues, and offering information about products or services. The 'on call' aspect means that representatives are scheduled to work as needed, often during peak times or to cover absences. This role typically involves handling phone calls, emails, or chat inquiries, ensuring a positive customer experience. Representatives are trained to use company systems and follow specific protocols to handle a wide variety of customer situations.

What are the key skills and qualifications needed to thrive as an on call customer service representative at Teleperformance?

To thrive as an On Call Customer Service Representative at Teleperformance, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer skills are typically required. Outstanding patience, active listening, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are essential for delivering excellent customer experiences, resolving issues efficiently, and maintaining the company's reputation.

What are some common challenges faced by on call customer service representatives at Teleperformance, and how can they be managed?

On Call Customer Service Representatives at Teleperformance often encounter challenges such as handling high call volumes during peak periods and quickly adapting to a variety of customer issues without prior notice. Managing stress and maintaining a professional demeanor are key, as the nature of on-call work can require flexibility and rapid problem-solving. Building strong communication skills and staying familiar with company protocols can help representatives efficiently address customer needs and maintain service quality. Engaging with team leaders and utilizing available training resources also supports ongoing development and performance.

What is the difference between On Call Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectOn Call Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require additional certifications
Work EnvironmentCall centers, remote or on-siteOffice or remote, often more specialized
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support industry
Job FocusHandling inbound calls, basic troubleshootingResolving customer issues, technical support, account management

While both roles involve assisting customers, On Call Customer Service Representatives at Teleperformance primarily handle inbound calls and basic inquiries, often in a call center environment. Customer Support Specialists tend to have a broader scope, including technical support and account management, and may work in specialized or corporate settings. The roles share similar credentials but differ in complexity and scope of responsibilities.

Does Teleperformance offer remote jobs?

Yes, On Call Customer Service Representative positions at Teleperformance are often available as remote jobs, allowing employees to work from home. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical equipment or internet speed standards.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in California?

The most popular types of Customer Service Representative Teleperformance jobs in California are:

What cities in California are hiring for On Call Customer Service Representative Teleperformance jobs?

Cities in California with the most On Call Customer Service Representative Teleperformance job openings:

On Call Customer Service Representative Teleperformance jobs near you

Part-Time (On-Call) Customer Services Clerk

IST Management

San Diego, CA • On-site

$16.90/hr

Other

This job post has expired today. Applications are no longer accepted.

IST Management rating

5.9

Company rating: 5.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

195th of 256 rated facilities management

Job description

Part-Time (On-Call) Customer Services Clerk

Consider a new, rewarding career today as a Part-Time (On-Call) Customer Services Clerk with IST Management Services! Ideal candidates will be ready to grow their career in facilities and office services, and to take advantage of internal opportunities at IST Management for training and development toward advancement into full time and management roles.

The Opportunity:

This is an assignment-based, part-time, on-call, direct hire role with IST Management Services, performing office services work 8 to 30 hours per week.

  • Minimum assignment length is 8 hours with a 1-hour/30-minute lunch
  • Assignment length may range from one day up to multiple weeks
  • Accepting all assignments is not mandatory
  • All locations will be centralized around the San Diego County, CA area, no more than one location per day
  • Position will involve cross training for multiple functions and sites
  • Dress code is business professional/casual based on responsibilities

Compensation: $16.90 - $16.90/hour

Schedule: Monday-Friday with hours ranging from 7:00 AM to 6:00 PM. No nights or weekends!

About Us:

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees in 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support.

We've been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation's Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes' mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Responsibilities:

  • Mail Operations - Sorting and processing incoming mail; preparing and posting outgoing mail
  • Package Operations - Sorting, entering and delivering incoming packages; preparing and processing outgoing packages
  • Copier Services - Handling incoming copy, scan, print and binding requests
  • Corporate Hospitality - Taking ownership of environment presentation and assistance with catering and events
  • Records Management - Scanning and physical filing
  • Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Perform other tasks as assigned to uphold client and site needs

Qualifications:

  • High school diploma or equivalent (GED) is required
  • Knowledge of Microsoft Office and basic computer and Internet savvy
  • Must have attention to detail and critically think through and resolve problems
  • Reliable transportation to and from work
  • Ability to lift up to 55 pounds on occasion
  • Standing for long periods of time; significant walking

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team.

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