1

On Call Customer Service Representative Teleperformance Jobs in Calgary, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

next page

Showing results 1-20

On Call Customer Service Representative Teleperformance information

What does an on call customer service representative at Teleperformance do?

An On Call Customer Service Representative at Teleperformance provides support to customers by answering questions, resolving issues, and offering information about products or services. The 'on call' aspect means that representatives are scheduled to work as needed, often during peak times or to cover absences. This role typically involves handling phone calls, emails, or chat inquiries, ensuring a positive customer experience. Representatives are trained to use company systems and follow specific protocols to handle a wide variety of customer situations.

What are the key skills and qualifications needed to thrive as an on call customer service representative at Teleperformance?

To thrive as an On Call Customer Service Representative at Teleperformance, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer skills are typically required. Outstanding patience, active listening, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are essential for delivering excellent customer experiences, resolving issues efficiently, and maintaining the company's reputation.

What are some common challenges faced by on call customer service representatives at Teleperformance, and how can they be managed?

On Call Customer Service Representatives at Teleperformance often encounter challenges such as handling high call volumes during peak periods and quickly adapting to a variety of customer issues without prior notice. Managing stress and maintaining a professional demeanor are key, as the nature of on-call work can require flexibility and rapid problem-solving. Building strong communication skills and staying familiar with company protocols can help representatives efficiently address customer needs and maintain service quality. Engaging with team leaders and utilizing available training resources also supports ongoing development and performance.

What is the difference between On Call Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectOn Call Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require additional certifications
Work EnvironmentCall centers, remote or on-siteOffice or remote, often more specialized
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support industry
Job FocusHandling inbound calls, basic troubleshootingResolving customer issues, technical support, account management

While both roles involve assisting customers, On Call Customer Service Representatives at Teleperformance primarily handle inbound calls and basic inquiries, often in a call center environment. Customer Support Specialists tend to have a broader scope, including technical support and account management, and may work in specialized or corporate settings. The roles share similar credentials but differ in complexity and scope of responsibilities.

Does Teleperformance offer remote jobs?

Yes, On Call Customer Service Representative positions at Teleperformance are often available as remote jobs, allowing employees to work from home. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical equipment or internet speed standards.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Calgary, AB?

The most popular types of Customer Service Representative Teleperformance jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for On Call Customer Service Representative Teleperformance jobs?

Cities near Calgary, AB with the most On Call Customer Service Representative Teleperformance job openings:

Customer Service Representative

Circle K

Calgary, AB

Part-time

Re-posted 16 days ago


Circle K rating

4.8

Company rating: 4.8 out of 10

Based on 1,368 frontline employees who took The Breakroom Quiz

35th of 47 rated convenience stores


Job description

Store 4025238Q: #142-4242 7Th Street Se, Calgary, Alberta T2G 2Y8

Customer Service Representative


As a Customer Service Representative, you will enjoy:

  • Flexible schedules
  • Large, stable employer
  • Opportunities for fast career advancement
  • Task variety
  • Weekly pay
  • Night shift premium
  • Employee discount
  • Scholarship program
  • Years of service Recognition program
  • Supporting temporary workers through PNP (some conditions may apply)

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!

What we are looking for:

  • Customer service
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions

Great to have:

  • Customer service experience
  • Motivation to advance in your career!
  • Willingness to learn and have fun!


Couche-Tard/Circle K values diversity and inclusion and aims to create a safe, accessible and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Accommodations are available upon request for applicants who participate in all aspects of the selection process.

What Circle K employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Circle K logo

About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US