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Omni Chat Jobs (NOW HIRING)

Leidos

Senior AWS Amazon Connect Engineer

Alexandria, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · Remote

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

ADP

Customer Service Representative - Chat

Louisville, KY · On-site

$14.75 - $20/hr

Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and ...

New

Leidos

Senior AWS Amazon Connect Engineer

Mount Rainier, MD · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Lorton, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Washington, DC · Remote

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Riverdale, MD · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Glenn Dale, MD · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Annandale, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Washington, DC · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Washington, DC · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Waldorf, MD · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Bowie, MD · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

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Omni Chat information

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$5

$16

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How much do omni chat jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for omni chat in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.51 per hour, depending on experience, location, and employer.

What is an Omni Chat?

An Omni Chat job involves handling customer inquiries through multiple digital channels, such as live chat, social media, and email, to provide seamless support. Agents respond to customer questions, troubleshoot issues, and offer solutions in real time. Strong typing skills, multitasking ability, and familiarity with various communication platforms are essential for success in this role.

What does a typical workday look like for an Omni Chat agent?

A typical workday for an Omni Chat agent involves communicating with customers through various channels such as live chat, email, SMS, and sometimes social media, often handling several conversations simultaneously using an integrated dashboard. Agents are responsible for providing timely, accurate information and resolving issues ranging from product inquiries to order troubleshooting. They often collaborate with other support specialists, team leads, and subject matter experts to ensure comprehensive and seamless service for customers. The pace can be dynamic, and the need to quickly adapt between platforms and customer needs is a key aspect of the role. Many teams provide ongoing training and support to help agents stay up to date with new tools or procedures.

What are the key skills and qualifications needed to thrive in the Omni Chat position, and why are they important?

To thrive as an Omni Chat agent, you need strong customer service skills, excellent written communication abilities, and a high level of digital literacy, often supported by prior experience in customer support or e-commerce environments. Familiarity with omni-channel platforms such as Zendesk, LivePerson, or Salesforce Service Cloud is highly valued. Attention to detail, multitasking, and emotional intelligence help agents effectively resolve varied customer inquiries across multiple channels in real time. These competencies are crucial for delivering consistent and efficient customer experiences in fast-paced, digitally integrated settings.

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What cities are hiring for Omni Chat jobs?

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Omni Chat jobs near you
Infographic showing various Omni Chat job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 32% Part Time, 4% Temporary, and 4% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $34,120 per year, or $16.4 per hour.

Genesys Senior Implementation Engineer (eServices)

Sutherland

Pittsford, NY • On-site, Remote

$103K - $140K/yr

Full-time

Re-posted 9 days ago

Job description

Company Description
Managed services company providing an array of technology assets to the world's largest organizations, resulting in productivity increases, cost savings, and deep insights.
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages.
KEY RESPONSIBILITIES:
Qualified individuals must have the ability to perform the following duties:
  1. Responsible for the implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
  2. Some knowledge of SIP from the carrier level. Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
  3. Partners with the Business and Service Delivery team to assist with implementation of new Program solutions.
  4. Responsible for documentation along with Runbooks for Operations.
  5. Partners with development/integrations team for platform support when needed.
  6. Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
  7. Conduct testing to detect faults, minimize malfunctions, and backup systems.
  8. Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
  9. Manages vendors on escalated issues and projects specific to your area of influence.
  10. Willingness and ability to learn complex new systems in varying technologies related to area of influence.
  11. Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.

Qualifications
Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):
1. Email*
2. Chat*
3. SMS
4. Social Media
5. Finding the unicorn Chatbot
MINIMUM REQUIRED QUALIFICATIONS:
10 years progressive relevant experience required.
  • Some knowledge of Genesys Platform
  • Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
  • Willingness to manage vendors for performance to ensure compliance with commitments and budget.
  • Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.

PREFERRED QUALIFICATIONS:
  • Demonstrated experience in vendor management
  • Knowledge of Avaya and Cisco CUCM is a plus

Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Apply