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Ombudsman Jobs in Arizona (NOW HIRING)

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$63K - $85K/yr

ARIZONA OMBUDSMAN CITIZENS AIDE The Arizona Ombudsman-Citizens' Aide is an independent agency of the Arizona Legislature that was established to make the government more responsive to Arizona ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$75K - $85K/yr

Responsibilities related to the Ombudsman are to review and track constituent inquiries and complaints submitted to ADEQ and those assigned by the Governor's Office of Constituent Engagement's (GOCE)

The State of Arizona

LEGISLATIVE POLICY LIAISON

Phoenix, AZ · On-site +1

$85K - $100K/yr

Acts as the agency Ombudsman and contact for the Arizona State Ombudsman * Keeps the Governor's Office informed of the legislative priorities of the agency * Files quarterly and annual reports with ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$85K - $100K/yr

Acts as the agency Ombudsman and contact for the Arizona State Ombudsman * Keeps the Governor's Office informed of the legislative priorities of the agency * Files quarterly and annual reports with ...

Pascua Yaqui Tribe

Social Worker I

Tucson, AZ

$44K/yr

Positions assigned to Ombudsman Trainee may also be responsible for: Transporting elders to and from medical appointments; Deliver homebound meals to elders in community. Positions assigned to Foster ...

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Ombudsman information

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$34.9K

$71K

$117K

How much do ombudsman jobs pay per year?

As of Aug 14, 2026, the average yearly pay for ombudsman in Arizona is $71,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer stability and the opportunity to make a positive impact, but workload and emotional demands vary depending on the organization. Certification and experience can enhance career prospects in this field.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role typically requires strong communication skills and knowledge of relevant policies or regulations.
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Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, 17% Hybrid, and 17% Remote job distribution, with an average salary of $71,039 per year, or $34.2 per hour.

Volunteer Ombudsman Aide

Western Arizona Council of Governments

Sierra Vista, AZ

Full-time

Re-posted 7 days ago

Job description

Volunteer Ombudsman 

Under the direct supervision of the Regional Ombudsman, and the Elder Rights Specialist an Ombudsman Volunteer will visit licensed nursing facilities and assisted living facilities in order to establish relationships with staff and residents. Ombudsman Volunteer will be available to help resolve problems that arise in the course of daily living and respond when advocacy is needed to resolve issues of autonomy, dignity, rights or choice in everyday life care in facilities.
Qualifications: To be a successful volunteer, an individual must be personable and able to work well with others and have the ability to perform each essential duty of assigned position satisfactorily.  
Must be 18 years of age or older, pass a background screening, and have/acquire a fingerprint clearance card as required by DES.
For a complete volunteer position description please view attached document.
EOE/ADA









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