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Ombudsman Jobs in Alabama (NOW HIRING)

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Ombudsman information

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$34K

$69.1K

$113.8K

How much do ombudsman jobs pay per year?

As of Aug 30, 2026, the average yearly pay for ombudsman in Alabama is $69,095.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $92,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer job stability and opportunities for advancement, especially in government, healthcare, or corporate settings, but workload and emotional demands vary by organization. It is generally considered a meaningful career for those interested in advocacy and conflict resolution.

What degree do you need to become an ombudsman?

To become an ombudsman, a bachelor's degree in fields such as law, public administration, social work, or a related area is typically required. Some positions may prefer or require a master's degree or relevant professional experience, along with strong communication and conflict resolution skills.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or laws.
More about Ombudsman jobs

What are the most commonly searched types of Ombudsman jobs in Alabama?

The most popular types of Ombudsman jobs in Alabama are:

What job categories do people searching Ombudsman jobs in Alabama look for?

The top searched job categories for Ombudsman jobs in Alabama are:

What are popular job titles related to Ombudsman jobs in AL?

For Ombudsman jobs in AL, the most frequently searched job titles are:

Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Alabama as of August 2026, with employment types broken down into 25% Full Time, 50% Part Time, and 25% Nights. Highlights an 100% In-person job distribution, with an average salary of $69,095 per year, or $33.2 per hour.

**Internal Posting Only** Lead Ombudsman

Mobile, AL • On-site

South Alabama Regional Planning Commission
Non-Profits • 201 - 500 employees
Learn more about South Alabama Regional Planning Commissionexternal

$16 - $18.75/hr

Full-time

Posted 11 days ago

Job description

POSTING DATE: 08.19.2026

CLOSING DATE: 08.26.2026


SUMMARY DESCRIPTION:

The Lead Ombudsman is responsible for the implementation and management of the Ombudsman program within the SARPC region.


SUPERVISORY CONTROLS:

Receives general supervision from the Director of AAA and the State Long Term Care Ombudsman. Supervisor sets the overall objectives and employee and supervisor, in consultation, develop the deadlines, projects, and work to be done; employee is responsible for planning and carrying out the assignment; and work is reviewed only from an overall standpoint.


RESPONSIBILITIES AND DUTIES:
Ombudsman:
1.Receive, investigate, and work to resolve complaints and grievances made by or on behalf ofnursing home and assisted living residents. Mediate conflicts between family members,residents and/or facility staff. Initiate grievance resolution techniques, and follow-upappropriately with each case to ensure the problem has been resolved. Refers complex cases tothe State Long Term Care Ombudsman.

2.Regularly visit nursing homes and assisted living facilities to develop and maintain relationshipswith residents, ensure compliance with Residents Rights and promote quality of life, and addressany issues reported during the visit.

3.Promote advocacy and awareness of the ombudsman program through family councils, residentcouncils, health fairs, staff in-services, written materials, and other speaking engagements withinthe organization's service area.

4.Conduct/participate in informational meetings for resident councils, family councils and staff atnursing facilities.

5.Collaborate and work with other agencies/entities, and the agency's legal service provider.

6.Advocate for culture change and person-centered care in long-term care communities.

7.Establish relationships with other programs and agencies to develop resources, services, and/orinterests which could benefit residents and/or the Ombudsman Program. At a minimum, establishone interagency meeting in each service area each year.

8.Recruit and train volunteers to increase the exposure of the Ombudsman Program in long-termcare facilities.


Record Keeping/Reporting/Administration:
1.Enter case report information into the statewide (SISOR) computer system.
2.Properly log and document all information to support data entered in the SISOR system.

3. Maintain case files, records and complete quarterly and annual reports containing statistics on contacts and issues.
4. Establish an Advisory Council to assist with activities and duties of the Ombudsman Program, including issues advocacy and volunteer recruitment.
5 Participate in facility surveys as required.
6. Ensure all contractual requirements for facility visitations, community education activities, in-service training and other tasks are met.


Miscellaneous:
1. Attend conferences, seminars, and other continuing education programs as required.
2. Assist with programs, health fairs, and other public events to publicize and educate the community about available aging programs.
3. Other duties as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1. Knowledge of the State of Alabama Ombudsman Program and processes.
2. Knowledge of community resources, long-term care facilities, and support network available to clientele served.
3. Thorough knowledge of laws and regulations applying to long-term care and assisted living facilities. Ability to interpret and apply the laws and regulations.
4. Excellent communication skills, both orally and written.
5. Excellent organizational and time management skills.
6. Ability to relate to the elderly and their unique problems.
7. Knowledge and ability to operate office equipment including telephone, copy machine, fax machine, computer, and calculator.
8. Bachelor's Degree in Social Work, Psychology, Gerontology, or related field. At least two (2) years of work experience in social work or a related program.
9. Completion of ADSS' Ombudsman Certification Training.
10. A valid driver's license and a good driving record.


WORK CONDITIONS:
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.


SUPERVISORY RESPONSIBILITIES:

This position is a supervisory position and oversees the following:

  • Ombudsman Volunteers


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