Offshore Operations Manager Jobs in Georgia (NOW HIRING)

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Job Title: Manager, Software Engineering (hybrid- onsite Monday-Thursday)

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

#LI-Hybrid

Job Overview:

We are seeking a Manager of Software Engineering to lead a full-stack engineering team of 10+ engineers across onshore and offshore locations, owning our Contract Cancellations and Claims Payments platforms, including both internal and external-facing applications. This role reports to the Sr. Engineering Manager over Claims and Cancellations and is responsible for the delivery, stability, and modernization of the systems that process contract cancellations and claims payments for our OEM and dealer partners.

The ideal candidate brings hands-on engineering leadership, strong full-stack experience across frontend and backend, and a track record of using GenAI tools to accelerate the development lifecycle, paired with the ability to manage distributed onshore/offshore teams.

Job Responsibilities:

• Lead, mentor, and develop a distributed, full-stack engineering team of 10+ engineers (onshore and offshore).
• Own the end-to-end delivery, reliability, and evolution of the Contract Cancellations and Claims Payments applications, both internal and external-facing, spanning frontend and backend.
• Partner with business stakeholders (Finance, Claims Operations, Product) to translate contract and payment processing needs into scalable technical solutions.
• Oversee full-stack applications built on microservices and modern frontend frameworks, backed by both SQL and NoSQL databases.
• Champion the adoption of GenAI tools and agentic development practices (e.g., AI-assisted coding, automated testing, documentation) to improve engineering velocity and quality.
• Drive engineering best practices including CI/CD, automated testing, code quality, and system observability.
• Balance new feature delivery with technical debt reduction and platform modernization.
• Ensure systems meet performance, availability, security, and compliance requirements for financial and contract transactions.
• Coordinate with offshore partners and vendors to ensure consistent delivery and quality.
• Lead production incident response, root cause analysis, and post-incident improvements for cancellations and payments systems.
• Build a strong culture of ownership, quality, collaboration, and continuous improvement.
• Provide coaching, performance management, and career development for engineers on the team.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• 7+ years of software engineering experience, including 2+ years in an engineering management or team lead role.
• Experience leading or working within distributed teams (onshore/offshore).
• Strong hands-on experience across the full stack, including microservices and modern frontend frameworks.
• Experience with SQL and NoSQL databases and cloud-native application deployment.
• Hands-on experience leveraging GenAI in the software development lifecycle (AI-assisted coding tools, agentic development frameworks, automated testing/documentation) is required.
• Experience with payment processing, contract lifecycle management, or other transaction-heavy systems is strongly preferred.
• Experience with claims processing or similar workflow-driven platforms is a plus.
• Strong communication skills with the ability to influence technical and non-technical stakeholders.

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.