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Offshore Operations Manager Jobs Near Me

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

... efforts, managing a team of analysts, and partnering closely with business stakeholders, product ... offshore operations, and integrated telephony environments. The ideal candidate brings deep ...

... Operations Management, Information Technology Asset Management, and Third-Party Risk Management ... Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning ...

Engineering Supervisor

Dublin, OH · On-site

$85K - $100K/yr

Communicate effectively across departments to ensure alignment on project expectations and deliverables Resource & Operational Management * Support utilization and development of offshore engineering ...

... with offshore team, on order reporting and delivery tracking. Additionally, the individual ... Manages day to day with some interaction from supervisor but is able to prioritize/organize ...

Accounting Manager

Columbus, OH · Remote

$117K - $145K/yr

Manage all aspects of accounting operations, including general ledger, monthly/quarterly/annual ... Coordinate effectively with offshore team members and contribute to global process alignment This ...

Senior DevOps Engineer

Columbus, OH · Remote

$133K - $170K/yr

Build and manage containerized applications using ECS, EKS (AWS) and AKS, Azure Container Apps ... Experience in both onshore and offshore team collaboration models Working Conditions * Full-time, ...

Manage onshore/offshore delivery team structures, coordinating across time zones to ensure seamless ... operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed ...

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Offshore Operations Manager information

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How much do offshore operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for offshore operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.
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Lead Business Systems Analyst

Lead Business Systems Analyst

w3r Consulting

Columbus, OH • On-site

$102K - $133K/yr

Contractor

Posted 21 days ago


Job description

Position Summary
The Lead Business Systems Analyst (BSA) is a senior-level role responsible for leading business analysis efforts, managing a team of analysts, and partnering closely with business stakeholders, product owners, and technology teams. This role drives requirements definition, solution design alignment, and delivery execution across complex contact center initiatives, with a strong emphasis on Genesys CX Cloud, offshore operations, and integrated telephony environments.
The ideal candidate brings deep experience in contact center technologies, strong leadership capabilities, and the ability to operate effectively in an Agile delivery environment while ensuring high-quality documentation, communication, and stakeholder alignment.
Key Responsibilities
Leadership & Team Management
  • Lead, mentor, and manage a team of Business Systems Analysts
  • Establish best practices for requirements gathering, documentation, and analysis standards
  • Ensure consistency, quality, and accountability across analyst deliverables
  • Support resource planning, workload balancing, and performance management

Business & Stakeholder Engagement
  • Act as the primary liaison between business partners, operations, and technology teams
  • Build strong partnerships with stakeholders across contact center operations, IT, and vendor organizations
  • Facilitate workshops, discovery sessions, and executive-level discussions
  • Translate business needs into actionable deliverables aligned with strategic objectives

Requirements & Analysis
  • Lead end-to-end requirements gathering, including business, functional, and technical requirements
  • Develop detailed documentation including user stories, process flows, functional specifications, and acceptance criteria
  • Ensure requirements are clear, complete, and aligned with business goals

Agile Delivery & Project Execution
  • Operate within and champion Agile methodology (Scrum/Kanban)
  • Support backlog grooming, sprint planning, and retrospectives
  • Collaborate with Product Owners and Development teams to prioritize delivery

Contact Center & Technology Expertise
  • Serve as a subject matter expert for Genesys CX Cloud (CX3)
  • Support IVR/IVA flows, call routing, omni-channel interactions, and reporting
  • Partner with offshore contact centers to ensure alignment

Technical Integration & Infrastructure Awareness
  • Collaborate on telephony systems, networking fundamentals, and firewall configurations
  • Ensure requirements account for technical dependencies

Documentation & Process Excellence
  • Drive strong documentation standards and organization
  • Maintain centralized repositories and improve processes
Required Qualifications
  • Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)
  • 8+ years of Business Systems Analysis experience
  • 3+ years of leadership or management experience
  • Extensive contact center experience
  • Hands-on experience with Genesys CX Cloud or similar platforms
  • Strong expertise in requirements gathering, Agile methodology, communication, and project delivery
  • Understanding of telephony, networking, and firewall concepts
  • Experience working with offshore contact centers

Preferred Qualifications
  • Experience in banking or financial services
  • Knowledge of regulatory and compliance requirements
  • Experience with digital transformation or cloud migrations
  • Familiarity with CRM, workforce management, and analytics integrations

Key Competencies
  • Leadership and team development
  • Strategic thinking and problem-solving
  • Strong communication and stakeholder management
  • Organizational discipline and attention to detail
  • Ability to influence and drive results

Work Environment
  • Collaboration with offshore teams
  • Agile, fast-paced delivery environment