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$80.5K

$101.8K

$135K

How much do ocwen jobs pay per year?

As of Jul 14, 2026, the average yearly pay for ocwen in the United States is $101,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What jobs make $1,000,000 a year?

Jobs that can earn $1,000,000 annually typically include high-level executive roles such as CEOs, CFOs, and other C-suite positions, as well as successful entrepreneurs, hedge fund managers, and top-tier investment bankers. These roles often require extensive experience, advanced skills, and significant responsibility, with compensation frequently including bonuses, stock options, or profit sharing.

What is an Ocwen job?

An Ocwen job typically refers to a position at Ocwen Financial Corporation, a company specializing in mortgage servicing and financial solutions. Employees at Ocwen may work in areas such as loan servicing, customer support, compliance, finance, or technology. The company focuses on helping homeowners manage their mortgages while ensuring regulatory compliance. Career opportunities vary from entry-level roles to senior management positions, depending on experience and qualifications.

What happened to Ocwen?

Ocwen is a mortgage servicing company that has faced regulatory scrutiny and legal challenges related to its loan management practices. These issues have led to fines, settlements, and operational changes, impacting its reputation and business operations. Job seekers should stay informed about company updates and industry regulations affecting mortgage servicing firms.

What are some typical growth opportunities for employees working at Ocwen?

At Ocwen, employees have access to various career advancement pathways in mortgage servicing, customer relations, risk management, and compliance. Many team members start in specialist or analyst roles and progress into supervisory, managerial, or subject-matter expert positions with experience and strong performance. Ocwen encourages internal mobility and offers opportunities for professional development through training, mentoring, and cross-departmental projects. This focus on growth helps employees expand their skill sets, increase their responsibilities, and advance within the organization.

What are the key skills and qualifications needed to thrive in the Ocwen position, and why are they important?

To thrive at Ocwen, candidates need solid knowledge of mortgage servicing, financial analysis, and regulatory compliance, usually backed by a degree in finance, business, or a related field. Familiarity with loan management platforms such as MSP, mortgage documentation software, and industry-specific compliance tools is highly beneficial. Outstanding interpersonal communication, attention to detail, and problem-solving abilities help professionals excel within their teams and with clients. These skills enable employees to manage complex mortgage portfolios efficiently and ensure compliance with industry standards.

What is Ocwen called now?

Ocwen Financial Corporation rebranded as PHH Mortgage Corporation in 2018 after selling its servicing business. The company continues to operate under the PHH name, focusing on mortgage servicing and related financial services. Job roles related to Ocwen may now be listed under PHH Mortgage or its parent company, Ocwen Financial Corporation.

What jobs pay 500,000 a year in the US?

High-paying jobs that can reach or exceed $500,000 annually include executive roles such as CEOs, CFOs, and other C-suite positions, as well as successful entrepreneurs, top-tier investment bankers, and certain specialized medical professionals like neurosurgeons. These roles typically require extensive experience, advanced skills, and often involve high levels of responsibility and performance-based bonuses or profit sharing.
More about Ocwen jobs
What cities are hiring for Ocwen jobs? Cities with the most Ocwen job openings:
What are the most commonly searched types of Ocwen jobs? The most popular types of Ocwen jobs are:
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Ocwen jobs near you
Infographic showing various Ocwen job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $101,850 per year, or $49 per hour.
Director, Customer Resolutions

Director, Customer Resolutions

Ocwen Financial Corporation

West Palm Beach, FL • On-site, Remote

$134K - $171K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description


The Director of Customer Resolutions is a senior leadership responsible for balancing strategic thought leadership and operational excellence within Customer Contact Center Operations. Reporting to the Vice President, Customer Resolutions, this role leads service delivery across the United States, India, and the Philippines, while also shaping how data, AI, and technology are applied to continuously improve customer outcomes, compliance, and portfolio performance.
The incumbent will advance technology enabled transformation by operationalizing analytics, AI, and automation across resolution workflows. This role will partner with Technology and Data teams to deploy, govern, and scale digital tools that improve agent effectiveness, customer experience, and operational performance.
Job Functions and Responsibilities:
Strategic Leadership & Transformation
  • Partner with the Vice President to shape Customer Resolutions strategy, contributing regional insights, execution realities, and improvement opportunities.
  • Serve as a thought leader in applying data, AI, and automation to resolution workflows, agent effectiveness, and customer experience.
  • Identify emerging trends in delinquency behavior, customer interaction patterns, and operational performance to inform future-state design.
  • Champion a customer-centric, digitally enabled operating model that balances technology scale with human judgment.

Global Delivery Leadership
  • Lead Customer Resolutions service delivery across assigned geographies, portfolios, or functions aligned to US onshore, India, and Philippines delivery models.
  • Ensure effective operating rhythms across distributed teams, including follow-the-sun support, standardized handoffs, and cross-location alignment.
  • Enable regional customization where appropriate while maintaining global consistency in policy, controls, and customer treatment.
  • Balance cost efficiency, service quality, and customer outcomes across onshore and offshore delivery models.

Technology & Innovation
  • Help operationalize AI- and analytics-driven resolution strategies, including prioritization models, agent-assist tools, and digital resolution pathways.
  • Partner with Technology and Data Science teams to refine models, workflows, and decisioning logic using operational feedback and outcomes.
  • Drive adoption, governance, and effective use of CRM, dialers, digital self-service, analytics dashboards, and AI-enabled tools across regions.
  • Translate complex model outputs and analytics into actionable guidance for regional leaders and frontline teams

Stakeholder & Vendor Management
  • Partner with internal and external delivery teams and vendors to meet SLA, quality, and cost objectives.
  • Collaborate cross-functionally to improve handoffs, eliminate friction, and deliver a seamless end-to-end borrower experience.
  • Contribute to vendor governance, performance reviews, and innovation discussions.

People Leadership & Talent Development
  • Lead, coach, and develop managers and frontline leaders across US, India, and Philippines delivery teams.
  • Build strategic, analytical, and digital capability within leadership teams-not just operational execution skills.
  • Drive engagement, culture, and leadership readiness within diverse and geographically distributed teams.
  • Develop future leaders capable of operating in a data-driven, AI-enabled servicing environment.
  • Build AI and data literacy across Resolutions leadership, enabling managers to interpret model outputs, challenge recommendations, and lead data-driven Lean improvements.

Qualifications
To perform this job successfully, an individual must have the following education and/or experience:
  • Bachelor's degree required; advanced degree preferred.
  • 8-10 years of experience in the mortgage industry, specifically in call center environments related to collections, recovery, loss mitigation, or customer resolutions, with 3-5 years in leadership roles with increasing levels of responsibility.
  • Experience leading multi-site and/or global contact center operations, including offshore delivery models.
  • Demonstrated ability to combine operational leadership with strategic thinking and continuous improvement.
  • Strong understanding and management of of collections and cure economics, operational KPIs, and cost drivers.
  • Lean Six Sigma certification or equivalent experience, with demonstrated success in value-stream mapping, waste elimination, and cycle-time reduction is preferred
  • Experience leading analytics-, AI-, or technology-enabled transformation initiatives.
  • Working knowledge of US consumer servicing regulatory and compliance requirements.
  • Culturally adept leader with strong communication, analytical, and change leadership capabilities.

Training / Licensing Requirements:
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Location:
  • US- full-time, telecommuting is supported.
  • Travel expectations up to 25%.
  • Onity's largest US locations are in West Palm Beach, FL (corporate headquarters), Mount Laurel, NJ and Houston, TX.
  • Onity's international locations are in Bangalore, IN, Mumbai, IN, Pune, IN and Manila, PH.

The salary range for this position is expected to be $140,000 - $160,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for annual bonus based on performance and subject to the terms of the Company's applicable plans.
About Us
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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