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$25

How much do occupational therapy front desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for occupational therapy front desk in the United States is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Occupational Therapy Front Desk professional, and why are they important?

To thrive as an Occupational Therapy Front Desk professional, you need strong organizational skills, attention to detail, and familiarity with scheduling and administrative processes, often supported by a high school diploma or related experience. Proficiency in electronic medical records (EMR) systems, appointment scheduling software, and basic office equipment is typically required. Outstanding communication, problem-solving, and customer service skills help create a positive experience for patients and support clinical staff. These skills and qualities are crucial for ensuring efficient clinic operations, accurate patient records, and a welcoming environment that enhances patient satisfaction.

What are some common challenges faced by Occupational Therapy Front Desk staff, and how can they prepare for them?

Occupational Therapy Front Desk staff often juggle multiple responsibilities, such as scheduling appointments, handling patient inquiries, and managing insurance documentation. A common challenge is balancing administrative tasks with providing a welcoming environment for patients, especially during busy periods. To succeed, it's helpful to develop strong multitasking and communication skills, become familiar with electronic health record (EHR) systems, and maintain a patient-focused mindset. Collaborating closely with therapists and other administrative staff also helps ensure smooth clinic operations.

What is the difference between Occupational Therapy Front Desk vs Occupational Therapy Assistant?

AspectOccupational Therapy Front DeskOccupational Therapy Assistant
CredentialsHigh school diploma or equivalent; no licensure requiredAssociate's degree in occupational therapy assisting; licensed or certified
Work EnvironmentReception area, administrative tasks, patient schedulingClinical setting, assisting occupational therapists with patient care
Employer & Industry UsageRehab clinics, hospitals, outpatient centersRehab clinics, hospitals, outpatient therapy centers

The Occupational Therapy Front Desk primarily handles administrative duties like scheduling and patient check-in, requiring minimal clinical training. In contrast, the Occupational Therapy Assistant works directly with patients under supervision, providing therapeutic support. Both roles are essential in rehabilitation settings but differ significantly in responsibilities and credentials.

What are Occupational Therapy Front Desk staff?

Occupational Therapy Front Desk staff are administrative professionals who manage the reception area of an occupational therapy clinic or department. Their duties typically include greeting patients, scheduling appointments, handling phone calls, processing paperwork, maintaining patient records, and assisting therapists with administrative tasks. They play a vital role in ensuring smooth operations and providing a welcoming environment for patients and visitors. Strong communication, organizational, and customer service skills are essential for this position.
More about Occupational Therapy Front Desk jobs
What cities are hiring for Occupational Therapy Front Desk jobs? Cities with the most Occupational Therapy Front Desk job openings:
What states have the most Occupational Therapy Front Desk jobs? States with the most job openings for Occupational Therapy Front Desk jobs include:
What job categories do people searching Occupational Therapy Front Desk jobs look for? The top searched job categories for Occupational Therapy Front Desk jobs are:
Occupational Therapy Front Desk jobs near you
Infographic showing various Occupational Therapy Front Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,904 per year, or $18.2 per hour.

Therapy Front Desk Coordinator

The Centers for Advanced Orthopaedics LL

Winchester, VA

$15.75 - $20.50/hr

Full-time

Posted 27 days ago

Job description

Position Summary/Scope Of Responsibility

The Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks including providing excellent customer service to all people who interact at the front desk. The Front Desk Coordinator is responsible for ensuring that all front desk policies and procedures are followed at any CAO therapy location assigned.

Primary Responsibilities

  1. Provide quality customer service to all patients, vendors and all other people who walk into or call the therapy clinic.
  2. Address scheduling and billing patient issues and complaints and when necessary, defer to the Therapy Site Lead/Manager.
  3. Track visit limits, authorizations, and prescription expiration dates for all patients. Perform daily “click-throughs” to ensure all patients scheduled for the following day have current prescriptions/authorizations and are not overdo for a re-evaluation.
  4. Schedule, cancel and reschedule patient appointments and contact patients who no show for their appointments. Attempt to schedule patient appointments out in advance. Ensure that patients who call to cancel appointments are offered rescheduled appointments within the same week when possible and filling wait list appointments as they appear. Confirm new patient appointments.
  5. Verify patient insurance eligibility and benefits and/or obtain pre-authorization prior to patient visit and as needed throughout patient’s length of care.
  6. Check in patients and collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival and payments for DME and supplies prior to patient’s departure.
  7. Issue appropriate new patient registration paperwork to new patients and assist them with completion when necessary. Ensure all new patient registration paperwork is fully completed with all necessary signatures.
  8. Assist with appeals to insurance companies to extend therapy services as necessary.
  9. Obtain and track signatures for Medicare Plans of Care and Medicare Recertifications.
  10. Greet people immediately upon entering clinic and answer phone calls and check voicemails and respond to voicemails every hour.
  11. Complete the daily opening and closing procedures as specified by the practice/billing office.
  12. Run daily, weekly, and monthly TheraOffice reports as required by Site Lead/Manager.
  13. Monitor inventory of office supplies and orders or delegates ordering as appropriate and when necessary. Must obtain approval from Therapy Site Lead/Manager prior to ordering a supply piece of equipment, which exceeds $300.
  14. Continuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction.
  15. Communicate with Therapy Site Lead/Manager and Director whenever necessary to keep him/her informed of any developments, problems, concerns, etc. which occur at the front desk.
  16. Performs other duties as assigned.

Required Education & Experience

  • High School Diploma or GED required.
  • CPR for Healthcare Providers certification.
  • 1+ years’ experience in administrative roles, preferably in a medical environment.
  • Experience and proficiency working with computers and electronic medical records.

Competencies/Required Skills

  • Strong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization.
  • Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
  • Strong oral and written communication skills with excellent self-discipline and patience
  • Proficiency in Windows based office technologies (e.g., Word, Excel)
  • Thorough knowledge of CPT & ICD-10 coding procedures.
  • Thorough knowledge of Medicare and third-party billing.
  • Thorough knowledge of Workers Compensation insurance its unique features and requirements.
  • Able to work independently.
  • Exudes professionalism in presentation.
  • Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

  • Must be able to sit for long periods of time and lift up to 25 pounds.
  • Must be able to use appropriate body mechanics techniques when performing desk duties.
  • Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
  • Adequate hearing to perform duties in person and over telephone.
  • Must be able to communicate clearly to patients in person and over the telephone.
  • Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.