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Manager, NRCS and Applications

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your new role...

As the Manager, NRCS and Applications, you will lead the Center of Excellence (CoE) for Warner Bros. Discovery, overseeing a specialized group responsible for live production engineering technologies that support storytellers and journalists around the globe. While the CoE is centered in North America, its responsibilities extend worldwide, ensuring consistent, high-quality support for WBD's global content creation teams. This role blends systems engineering, information technology, newsroom systems, automation, cloud based workflows, and emerging AI driven capabilities. You will guide the CoE in supporting NRCS platforms such as iNews and internally developed newsroom tools, production control room automation systems, prompters, voice activation, and rundown marking technologies. You will also oversee support for internally developed applications, providing structured feedback to development teams to shape sprints, deliverables, and long-term product direction. A key part of this role includes applying generative AI and vibe coding to enhance production workflows, accelerate problem solving, and drive innovation. Familiarity with cloud technologies and Linux environments will further strengthen your ability to support and evolve WBD's production ecosystem. Your responsibilities extend into system administration, data solutions, server management, and mass workstation imaging, all while ensuring strong information security and system hardening practices.

You will lead, mentor, and develop a cross functional technical team within the CoE, fostering trust, accountability, and a customer service centric culture. You will collaborate closely with operational partners, developers, systems architects, business analysts, and vendors to deliver secure, resilient, and innovative solutions. A strong understanding of ITIL service models, CI/CD practices, and enterprise IT frameworks is essential, as is the ability to translate business needs into functional technical solutions. You will also contribute to capital planning, operating budget management, and long term technology strategy, ensuring alignment with WBD's broader business objectives across regions.

Key Focus Areas

• Leadership of the North America based NRCS & Applications Center of Excellence, with global support responsibilities
• Support oversight of NRCS platforms (I-News), newsroom applications, and internally developed tools
• Support for production automation systems (Mosart, Overdrive, Avid Command)
• Management of prompter, voice activated prompting, and rundown marking technologies
• Integration of generative AI to enhance newsroom efficiency, automation, and content workflows
• Use of vibe coding to rapidly prototype, troubleshoot, and optimize technical solutions
• Application of cloud technologies and comfort with Linux based systems to support modern infrastructure
• System administration, imaging, and secure infrastructure management
• Collaboration with development teams to guide sprints and deliverables
• Adoption of ITIL and CI/CD practices across the CoE
• Cross functional leadership and customer focused service delivery
• Participation in capital planning and operating budget management

You may be a strong fit if you bring proven leadership experience, strong communication skills, and a passion for innovation. Experience in media, news, or sports environments is helpful but not required. A background in systems engineering, automation technologies, AI, vibe coding, cloud platforms, Linux, and secure enterprise IT practices will help you excel as you lead WBD's NRCS and Applications Center of Excellence, supporting storytellers and journalists across North America and around the world.

Your role accountabilities...

This role is responsible for long range project planning, budgeting and execution. You will work closely with project managers, stakeholders, and project teammates to prioritize, schedule and deliver exceptional technical solutions, while providing expert guidance to meet challenging deadlines. As a hands on leader, you will remove obstacles, assist with budgeting, and play a pivotal role as a technical designer, ensuring the team develops innovative solutions that align with project goals. Your strong leadership, communication, and problem solving skills will be critical in fostering a culture of excellence, empowering team members' growth, and driving the successful execution of complex projects. Your role will involve providing enhanced oversight and guidance to the day to day operation of the relevant Warner Bros Discovery's Live Production Centers of Excellence, leading a team of skilled professionals to make informed technical decisions to deliver production requirements and protect our on-air brands. Constantly striving for excellence, you will evaluate the departmental workflow, identifying opportunities for process improvement and efficiency gains. Your leadership and technical expertise will be instrumental in maintaining the highest standards of technical performance.

You will provide expert technical leadership in evaluating, diagnosing, and prioritizing issues across the live production technology ecosystem. Drawing on your deep understanding you will guide the team through complex troubleshooting, architectural decisions, and root‐cause analysis. You will serve as the primary technical escalation point during major incidents and outages, ensuring rapid, informed decision‐making that protects on‐air reliability. You will also oversee documentation standards, training, and knowledge‐sharing practices to strengthen operational readiness and elevate the team's technical maturity. Your leadership will be essential in maintaining system stability, improving technical performance, and fostering a culture of continuous improvement and innovation across the CoE.

You will evaluate and prioritize incidents within the ServiceNow platform, using its operational data, trends, and performance metrics to guide technical decision‐making and strengthen team reliability. You will communicate status updates to partners, lead planning for production changes through the Change Advisory Board, and serve as the problem owner for ITIL‐aligned problem management. Leveraging ServiceNow insights, you will identify recurring issues, drive root‐cause analysis, and implement improvements that enhance system integrity and operational performance. Your technical leadership will ensure the team uses ServiceNow not just as a ticketing tool, but as a strategic engine for reliability, accountability, and continuous improvement.

Responsible for managing key vendor relationships, serving as a liaison for escalations and collaborative product development. Your role involves fostering strong partnerships with vendors to shape our technical vision and direction as the business needs. You will proactively engage with vendors to address any issues or escalations, ensuring smooth communication and resolution of challenges. Additionally, you will work closely with vendors to drive product development initiatives, leveraging their expertise to align with our evolving technical goals. Your leadership and strategic guidance will be instrumental in enhancing our technical capabilities and maintaining fruitful collaborations with external partners.

Qualifications & Experiences...

• A four-year engineering degree (or equivalent work experience in live production support with 5+ years of experience in a media environment.
• Knowledge and troubleshooting skills in live production.
• Understanding of News workflows and NRCS (Newsroom Computer Systems), control room automation solutions, code development and deployment,.
• Ability to convey complex information clearly and effectively and excels in both written and verbal communication.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.