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Npd Technologist Jobs (NOW HIRING)

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Npd Technologist information

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How much do npd technologist jobs pay per week?

As of Sep 2, 2026, the average weekly pay for npd technologist in the United States is $2,282.19, according to ZipRecruiter salary data. Most workers in this role earn between $1,913.46 and $2,682.69 per week, depending on experience, location, and employer.

What is an NPD technologist?

NPD Technologists, or New Product Development Technologists, are professionals who work primarily in the food, beverage, or manufacturing industries to develop and improve new products. They collaborate with cross-functional teams to create innovative products, conduct trials, and ensure products meet safety, quality, and regulatory standards. Their responsibilities often include researching market trends, formulating recipes, testing prototypes, and supporting products through to launch. NPD Technologists play a crucial role in bringing new ideas to market efficiently and effectively.

What are some of the main challenges an NPD technologist faces when bringing new food products from concept to launch?

NPD Technologists often encounter challenges such as aligning innovative product ideas with manufacturing capabilities, ensuring compliance with food safety regulations, and meeting tight project timelines. Balancing creativity with cost constraints and sourcing suitable ingredients can also be demanding. Collaboration across departments—like marketing, supply chain, and quality assurance—is essential to address these challenges and ensure successful product launches.

What are the key skills and qualifications needed to thrive as an NPD technologist, and why are they important?

To thrive as an NPD Technologist, you need a solid background in food science, product formulation, and process development, often supported by a degree in food technology or a related field. Familiarity with laboratory equipment, sensory analysis tools, and regulatory compliance systems is typically required. Creativity, attention to detail, and strong project management skills help differentiate top performers in this role. These competencies are crucial for successfully developing innovative products that meet quality, safety, and market expectations.

What is the difference between Npd Technologist vs Product Development Specialist?

AspectNpd TechnologistProduct Development Specialist
CredentialsTypically requires a degree in engineering, science, or related field; certifications in product development or quality assurance are commonUsually holds a degree in business, marketing, or engineering; certifications in project management or product management are beneficial
Work EnvironmentWorks in R&D labs, manufacturing settings, or quality assurance departmentsOperates in cross-functional teams, marketing, or product management departments
Industry UsageCommonly used in manufacturing, consumer goods, and technology sectorsPrevalent in consumer products, retail, and technology industries

The Npd Technologist focuses on technical aspects of product development, including testing and quality, while the Product Development Specialist emphasizes managing the overall product lifecycle and market strategy. Both roles are essential in bringing new products to market but differ in their core responsibilities and skill sets.

More about Npd Technologist jobs

What states have the most Npd Technologist jobs?

States with the most job openings for Npd Technologist jobs include:

Infographic showing various Npd Technologist job openings in the United States as of August 2026, with employment types broken down into 5% As Needed, 49% Full Time, 13% Part Time, and 33% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $118,674 per year, or $57.1 per hour.

NPD Readiness Lead

Marmon Holdings, Inc.

Brooklyn Park, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago


Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz


Job description

Marmon Foodservice Technologies, Inc.
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured foodservice equipment for some of the world's biggest, most recognized consumer brands.
We are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.
Ensures new products are service-ready at launch by driving end-to-end operational readiness across diagnostics, training, documentation, field execution, and support-preventing avoidable demand, reducing early-life failures, and accelerating time to stable performance.
This role creates value by translating product development outputs into clear, executable service readiness-ensuring Support, Field, Training, and Customer Operations teams are prepared to diagnose, resolve, and support new products effectively from day one. Through cross-functional coordination and disciplined readiness processes, the NPD Readiness Lead reduces escalation risk, improves first-time resolution, and protects customer experience during product introduction.
Role Summary
The NPD Readiness Lead is responsible for ensuring all new products are fully prepared for service execution prior to and during launch, acting as the operational bridge between Product Development, Engineering, and Aftermarket teams.
This role owns end-to-end service readiness for new product introductions (NPD)-including diagnostics, documentation, training alignment, field readiness, and early-life support. The NPD Readiness Lead ensures that all service-facing teams are equipped with the knowledge, tools, and processes required to support new products at launch and stabilize performance post-release.
Key Responsibilities
1. End-to-End Service Readiness Ownership (NPD)
  • Own service readiness for all new product introductions

  • Ensure readiness across:

  • Technical support (diagnostics and troubleshooting)

  • Field service execution

  • Training and capability development

  • Documentation and knowledge tools

  • Define readiness criteria and ensure all requirements are met prior to launch

  • Prevent gaps that would result in avoidable escalations, repeat contact, or field failure

  • At times project management may be required

2. Cross-Functional Coordination (Engineering, Product, Support, Field)
  • Act as the primary operational interface between:

  • Engineering / Product Development

  • Support Contact Center

  • Field Service (ASA)

  • Training (Virtual + University)

  • Ensure alignment between:

  • Product design intent

  • Serviceability and diagnostic capability

  • Translate technical product details into clear, executable service requirements

3. Diagnostic & Technical Readiness
  • Ensure diagnostic pathways are defined, validated, and documented prior to launch

  • Partner with Engineering and operational teams to:

  • Identify likely failure modes

  • Develop troubleshooting logic and flows

  • Validate that support teams can:

  • Diagnose issues accurately

  • Apply correct resolution pathways

  • Ensure readiness aligns to diagnose-before-dispatch principles

4. Training Alignment & Capability Enablement
  • Partner with:

  • Technical Training Specialist (Virtual)

  • Technical Trainer (Internal University)

  • Technical Trainer (External)

  • Ensure training content is:

  • Developed prior to launch

  • Aligned to real product functionality and failure modes

  • Validate readiness of:

  • Dispatch/Warranty

  • Technical Case Owners

  • Customer Operations Lead

  • Field/ASAs

  • Ensure capability is sufficient to support first-time resolution from launch

5. Documentation & Knowledge Readiness
  • Ensure all service-facing content is complete and validated prior to launch:

  • Work instructions

  • Diagnostic flows (e.g., Zingtree)

  • Technical documentation

  • Job aids and field guides

  • Establish a single source of truth for new product support

  • Identify and close gaps that would create confusion or inconsistent execution

6. Launch Execution & Early-Life Support
  • Support go-live readiness and launch execution

  • Provide heightened oversight during early product lifecycle

  • Monitor:

  • Early failure trends

  • Escalation patterns

  • Diagnostic gaps

  • Act quickly to resolve readiness issues impacting service execution

7. Diagnostic Troubleshooting & Resolution
  • Lead technical diagnosis of equipment issues using structured troubleshooting methods

  • Identify root cause through effective questioning, analysis, and tool utilization

  • Resolve issues via:

  • Phone fix / remote guidance

  • Knowledge base resources

  • Correct field dispatch when required

  • Reinforce diagnose-before-dispatch principles to minimize unnecessary service events

  • Ensure all resolutions are accurate, complete, and repeatable

8. Demand & Failure Mode Feedback Loop
  • Capture and analyze:

  • Early-life product failures

  • Repeat issues and escalation drivers

  • Translate insights into actionable improvements for:

  • Engineering (design or product adjustments)

  • Training (capability gaps)

  • Support (process or diagnostic improvements)

  • Ensure learnings are fed into the broader closed-loop improvement model

9. Risk Identification & Mitigation
  • Identify risks to service readiness prior to product launch:

  • Incomplete diagnostics

  • Training gaps

  • Documentation deficiencies

  • Field readiness issues

  • Proactively escalate risks and drive mitigation plans

  • Ensure launch occurs with clear visibility of readiness status and residual risks

9. Standardization & Continuous Improvement of Readiness Model
  • Develop and refine standardized NPD Service Readiness processes

  • Ensure repeatable, scalable readiness practices across products

  • Continuously improve readiness based on:

  • Launch performance

  • Service outcomes

  • Feedback from cross-functional teams

Key Decisions Owned
  • Readiness status determination (ready vs. at risk vs. not ready)

  • Prioritization of readiness gaps impacting launch success

  • Escalation of product, capability, or documentation risks

  • Validation of diagnostic readiness and service pathways

  • Recommendations for product or training adjustments based on early-life performance

Measures of Success
  • First-Time Resolution (New Products): Strong resolution quality at launch

  • Early-Life Failure Rate: Reduction in repeat issues and failures post-launch

  • Escalation Rate (New Products): Minimized escalations due to readiness gaps

  • Time to Stability: Speed at which new products reach steady-state performance

  • Customer Effort (CES): Reduced friction during initial product adoption

  • Training Readiness: Capability achieved ahead of or at launch

  • Documentation Completeness: Availability and usability of service content

  • Field Dispatch Accuracy: Reduction in unnecessary or incorrect dispatch

  • Readiness Compliance: % of readiness criteria achieved prior to launch

Qualifications & Experience
  • Bachelor's degree or equivalent experience in technical, engineering, or service-related field

  • 5-8+ years of experience in:

  • Technical support

  • Field service

  • Product support or NPD environments

  • Experience working cross-functionally with:

  • Engineering

  • Product teams

  • Service operations

Key Skills & Competencies
  • Strong technical and diagnostic understanding

  • Systems thinking across product, service, and customer impact

  • Cross-functional leadership and influence without authority

  • Ability to translate technical complexity into operational execution

  • Strong problem-solving and risk identification capability

  • Data-driven decision making and insight generation

  • Clear communication and stakeholder alignment

  • Project management experience

Nice-to-Have / Future-Focused Capabilities
  • Experience supporting product launches or NPD programs

  • Familiarity with service readiness frameworks or stage-gate processes

  • Experience in aftermarket or equipment-based service environments

  • Exposure to training, documentation, or knowledge systems

  • Lean / continuous improvement experience

Travel Expectations
  • 25-30% for customer installations and visits.

Benefits
We support your well-being with comprehensive and easy-to-use benefits that you'll be eligible to enroll in on your first day of employment. Here are some of the highlights:
  • Medical, Dental, Vision, and Prescription Drug insurance plans
  • Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family
  • Tax advantaged spending accounts for health and dependent care expenses
  • Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
  • Generous paid time off for personal use, holidays, and parental leave
  • Company-sponsored life insurance
  • 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
  • Financial and retirement advising

About Marmon Holdings
Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.
Pay Range:
70,400.00 - 105,600.00
We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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