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Non Voice Jobs (NOW HIRING)

Service Titan

Voice Operations Engineer

As a Voice Operations Engineer, you will own the reliability, performance, and evolution of our ... Ability to clearly explain complex technical issues to both engineering peers and non-technical ...

Trace Systems

Journeyman Voice Engineer

Andrews, MD · On-site

Journeyman Voice Engineer Location: Joint Base Andrews, Maryland Job Responsibilities Trace Systems ... and non-technical personnel. * Ability to work in a secure DoD environment and comply with ...

ServiceTitan

Voice Operations Engineer

Glendale, CA · On-site +1

As a Voice Operations Engineer, you will own the reliability, performance, and evolution of our ... Ability to clearly explain complex technical issues to both engineering peers and non-technical ...

Heirloom

Voice Over Talent

Mount Pleasant, SC · On-site

The Role We're searching for the voice of the Heirloom brand-a versatile storyteller who can ... Respect for privacy and empathy for older or non-technical users. Nice to Have * Experience voicing ...

Heirloom Cloud

Voice Over Talent

Mount Pleasant, SC · On-site +1

The Role We're searching for the voice of the Heirloom brand-a versatile storyteller who can ... Respect for privacy and empathy for older or non-technical users. Nice to Have * Experience voicing ...

Irvine School of Music

Voice Instructor

Irvine, CA · On-site

$26 - $32/hr

Wellness resources Join Irvine's Fastest-Growing Music School as a Part-Time Voice Teacher! Are you ... Minimum 12-month commitment for non-substitute positions Preferred Qualifications: * Experience ...

Emcor UK

Voice Data Technician

Toledo, OH · On-site

Toeldo, Ohio FLSA Status: Full-Time / Non-Exempt Updated: July 2026 COMPANY OVERVIEW CRT ("Chapel ... Voice and Data Technicians are expected to complete a wide range of specialist tasks to ensure that ...

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How much do non voice jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for non voice in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a non voice?

Non Voice jobs refer to roles in business process outsourcing (BPO) or customer service that do not involve verbal communication with customers over the phone. Instead, these positions focus on tasks such as responding to emails, chat support, data entry, and managing online queries. Non Voice roles are ideal for individuals who prefer written communication and may require strong typing, reading comprehension, and problem-solving skills. These jobs are commonly found in industries like IT, e-commerce, and customer service. They offer opportunities for people who are comfortable working behind the scenes and handling multiple digital tasks simultaneously.

What are the key skills and qualifications needed to thrive as a non voice process associate?

To thrive as a Non-Voice Process Associate, you need strong written communication skills, attention to detail, and basic computer literacy, often supported by at least a high school diploma. Familiarity with CRM software, ticketing systems, and productivity tools like MS Office is typically required. Excellent time management, problem-solving abilities, and adaptability help individuals excel in managing customer queries efficiently. These skills ensure timely, accurate service delivery and effective customer support in high-volume, text-based environments.

What are some common challenges faced by non voice process professionals, and how can they be managed?

Non-Voice Process professionals often encounter challenges such as managing high volumes of data entry, ensuring accuracy in written communication, and meeting strict deadlines. Since these roles typically involve back-office tasks like email support, chat support, or data processing, attention to detail and time management are crucial. To manage these challenges, it's helpful to develop strong organizational skills, become proficient in relevant software tools, and maintain open communication with team members when clarifications are needed. Regular feedback and ongoing training also contribute to improved performance and job satisfaction.

What is the difference between Non Voice vs Customer Support Executive?

AspectNon VoiceCustomer Support Executive
Work EnvironmentPrimarily involves communication via chat, email, or ticketing systemsIncludes phone calls, emails, and sometimes chat interactions
Required SkillsStrong written communication, patience, and problem-solvingGood verbal communication, active listening, and customer handling skills
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills training
Industry UsageUsed across IT, e-commerce, banking, and telecom sectorsCommon in retail, telecom, and tech support industries

Non Voice roles focus on written communication channels like chat and email, requiring strong written skills and patience. Customer Support Executives often handle calls and emails, emphasizing verbal communication and active listening. Both roles are vital in customer service, but they differ mainly in communication mode and skill emphasis.

More about Non Voice jobs

What cities are hiring for Non Voice jobs?

Cities with the most Non Voice job openings:

What are the most commonly searched types of Non Voice jobs?

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What states have the most Non Voice jobs?

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What job categories do people searching Non Voice jobs look for?

The top searched job categories for Non Voice jobs are:

Non Voice jobs near you
Infographic showing various Non Voice job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Customer Service Associate | Visayas/Mindanao

Peak Support LLC

Cambridge, MA • On-site

$15.75 - $21.75/hr

Full-time

Re-posted 6 days ago

Job description

Description:


Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!


We're looking for individuals with:


  • Proven customer service experience in the BPO industry.
  • Excellent oral and written communication skills.
  • The ability to provide customer support over various platforms (email, chat, phone, etc.).
  • Ability to work in a fast-paced environment
  • Flexible and willing to be assigned in a voice, non-voice or blended programs
  • Knowledgeable about Microsoft Office applications with Average MS Excel Skills
  • Ability to convey information effectively
  • Must be willing to take part in required initial training
  • Excellent problem solving skills
  • Flexibility to work multiple shifts during the weekends or on holiday.
  • Excellent organizational skills and attention to detail.
  • Can work with minimal supervision
  • Some analytical skills
  • Some technical abilities


Requirements:


To be successful, you must possess the following:

  • At least 1-year BPO experience
  • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
  • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
  • Excellent oral and written communication skills.
  • Collaborates with peers, supervisors, and management to achieve corporate and client goals.
  • Able to adapt to a changing work environment


Peak Support and our Work-from-Home PLUS model


At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.


We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.


Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.


NOTE:
Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including:

  • Headcount reporting and tracking
  • Distribution of company swags
  • Business continuity planning