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Non Voice Jobs (NOW HIRING)

MM International

Genesys IVR developer

Newark, NJ · On-site

IVR Genesys Cloud CX Voice and non voice application experience Genesys cert would be nice to have IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark 9-12 month engagement In this cutting ...

Seven Seven Software

Developer (Genesys)

Newark, NJ · On-site

$58.75 - $80.50/hr

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external ...

Compunnel

Helpdesk Analyst

Aliso Viejo, CA · On-site

$22 - $30/hr

Job Summary We are seeking a Helpdesk Analyst with strong voice and non-voice communication skills to provide Level 1 technical support to end users. The ideal candidate will assist users with ...

Seven Seven Software

Developer - Others

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...

Seven Seven Software

IVR Chatbot Developer

Newark, NJ · On-site

$108K - $126K/yr

... Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled ...

Bowhead

BTS Site Manager

Minot Air Force Base, ND

... non-voice circuits. They may be asked to assist with switch maintenance and administration in Avaya and Cisco systems. Responsibilities The BTS Site Manager must have a global knowledge of how Base ...

Holland America Group

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

Manage non-voice written channels (emails) with commercial and professional approach. * Identify and assess customers' needs to achieve satisfaction Get things right * Build sustainable relationships ...

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Non Voice information

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$48

$76

How much do non voice jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for non voice in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is the difference between Non Voice vs Customer Support Executive?

AspectNon VoiceCustomer Support Executive
Work EnvironmentPrimarily involves communication via chat, email, or ticketing systemsIncludes phone calls, emails, and sometimes chat interactions
Required SkillsStrong written communication, patience, and problem-solvingGood verbal communication, active listening, and customer handling skills
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills training
Industry UsageUsed across IT, e-commerce, banking, and telecom sectorsCommon in retail, telecom, and tech support industries

Non Voice roles focus on written communication channels like chat and email, requiring strong written skills and patience. Customer Support Executives often handle calls and emails, emphasizing verbal communication and active listening. Both roles are vital in customer service, but they differ mainly in communication mode and skill emphasis.

What are Non Voice jobs?

Non Voice jobs refer to roles in business process outsourcing (BPO) or customer service that do not involve verbal communication with customers over the phone. Instead, these positions focus on tasks such as responding to emails, chat support, data entry, and managing online queries. Non Voice roles are ideal for individuals who prefer written communication and may require strong typing, reading comprehension, and problem-solving skills. These jobs are commonly found in industries like IT, e-commerce, and customer service. They offer opportunities for people who are comfortable working behind the scenes and handling multiple digital tasks simultaneously.

What are the key skills and qualifications needed to thrive as a Non-Voice Process Associate, and why are they important?

To thrive as a Non-Voice Process Associate, you need strong written communication skills, attention to detail, and basic computer literacy, often supported by at least a high school diploma. Familiarity with CRM software, ticketing systems, and productivity tools like MS Office is typically required. Excellent time management, problem-solving abilities, and adaptability help individuals excel in managing customer queries efficiently. These skills ensure timely, accurate service delivery and effective customer support in high-volume, text-based environments.

What are some common challenges faced by Non-Voice Process professionals, and how can they be managed?

Non-Voice Process professionals often encounter challenges such as managing high volumes of data entry, ensuring accuracy in written communication, and meeting strict deadlines. Since these roles typically involve back-office tasks like email support, chat support, or data processing, attention to detail and time management are crucial. To manage these challenges, it's helpful to develop strong organizational skills, become proficient in relevant software tools, and maintain open communication with team members when clarifications are needed. Regular feedback and ongoing training also contribute to improved performance and job satisfaction.
More about Non Voice jobs
What cities are hiring for Non Voice jobs? Cities with the most Non Voice job openings:
What are the most commonly searched types of Non Voice jobs? The most popular types of Non Voice jobs are:
What states have the most Non Voice jobs? States with the most job openings for Non Voice jobs include:
What job categories do people searching Non Voice jobs look for? The top searched job categories for Non Voice jobs are:
Non Voice jobs near you
Infographic showing various Non Voice job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 14% Part Time, 4% Temporary, and 14% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.
Telecommunications Mechanic

Telecommunications Mechanic

Abacus Technology

Jacksonville, AR • On-site

Other

Posted 2 days ago

Job description

Overview
Abacus Technology is seeking a Telecommunications Mechanic I to install, remove, and relocate common telephone systems equipment for Little Rock AFB. This is a full-time position.
Responsibilities
  • Support installation, maintenance, modification, troubleshooting, and repair of both voice and non-voice communications systems such as intercom systems, public address systems, alarm systems, teletype equipment, telephone key systems/PBAXs, and terminal and communications equipment.
  • Run cables and house wires to telephone sets and terminating equipment for both voice and non-voice circuits.
  • Install, remove, maintain, and repair voice and non-voice communication systems, including intercoms, public address systems, and alarm systems.
  • Handle electronic and electromechanical telephone key systems/PBAXs and associated terminal and communication equipment.
  • Run and connect cables to telephone sets, terminal connectors, and key telephone equipment.
  • Perform maintenance and repair of OSP cable systems, including copper, coaxial, and fiber optic cabling (aerial, buried, direct buried, and underground).
  • Terminate, splice, locate, mark, test, tag, and cross-connect cable pairs.

Qualifications
3+ years experience installing, maintaining, and repairing OSP cable systems. Experience installing, maintaining, and repairing OSP cable systems to include O&M of copper, coaxial, and fiber optic cabling (aerial, buried, direct buried, and underground), protected terminals, grounding systems, manhole and conduit systems, connectors, and distribution frames as well as, terminating, splicing, locating, marking, testing, tagging, and cross-connecting cable pairs. Must be well versed in BICSI rules, regulations, and standards. Experience developing layout and design for outside plant infrastructure systems. Knowledge of OSHA safety regulations and industry standards and practices regarding the installation and maintenance of outside plant infrastructure. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled

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