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Koitecc Solutions

$120 - $180/hr

... non-voice, SharePoint, OneDrive), Power Platform solutions, and analytics capabilities using ... Lead collaboration platforms including Microsoft Teams (voice & non‑voice), SharePoint Online ...

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What is an online non voice?

An Online Non Voice job involves performing tasks that do not require voice-based communication, such as data entry, email support, chat support, content moderation, and administrative tasks. These roles typically require strong typing skills, attention to detail, and proficiency in using computers and online tools. They are commonly found in industries like customer service, e-commerce, and outsourcing.

What are the key skills and qualifications needed to thrive in the online non voice role?

To thrive as an Online Non Voice employee, you need excellent written communication skills, strong reading comprehension, and attention to detail, often supported by at least a high school diploma or equivalent. Familiarity with customer support platforms, live chat tools, CRM software, and basic computer literacy are typically expected. Adaptability, problem-solving ability, and time management help individuals excel in fast-paced digital environments. These skills are essential for delivering accurate and efficient service, ensuring customer satisfaction, and meeting performance targets in a remote or online setting.

What kind of work schedule and environment should I expect in an online non voice role?

Online Non Voice roles often provide flexible scheduling options, including part-time, full-time, and shift-based work to accommodate different time zones and client needs. Most positions are remote, allowing you to work from home or any quiet location with a reliable internet connection, though some companies may require adherence to designated shifts or core working hours. Daily responsibilities usually include responding to customer inquiries via chat, email, or ticketing systems, escalating complex issues, and accurately documenting interactions. Team collaboration often happens through instant messaging platforms or regular virtual meetings with supervisors and colleagues to discuss updates and resolve escalations. This structure provides a balance of independent work and teamwork, fostering both autonomy and support.

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Online Non Voice jobs near you
Infographic showing various Online Non Voice job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Workplace Tech Microsoft Platforms Manager

Addison Group

Dallas, TX • On-site

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Title: Workplace Tech Microsoft Platforms Manager
Location: Dallas, TX - Onsite 1 day a week
Salary: $140k
Benefits: This role is eligible for health, welfare, 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement and 27 days of untracked PTO per year.
Summary:
The Workplace Tech Microsoft Platforms Manager is responsible for managing delivery, governance, and continuous improvement of enterprise Microsoft platforms that support patient care and healthcare operations. This role combines a strong engineering background, people leadership, and ethical decision-making in a highly regulated, mission-driven environment.
The Workplace Tech Microsoft Platforms Manager owns the Microsoft Tech stack including Microsoft collaboration platforms (Teams non-voice, SharePoint, OneDrive), Power Platform solutions, and analytics capabilities using Microsoft Fabric/Power BI and Active Directory and Group Policy Management. The role contributes to platform architecture, executes roadmaps, and leads multiple delivery teams-including offshore resources-to deliver secure, scalable, and user-centered solutions.
Working closely with clinical, operational, cybersecurity, and enterprise architecture partners, this position ensures technology platforms are reliable, compliant, and designed to reduce clinician burden, protect patient data, and support high-quality care across the organization.
Key Responsibilities
People Leadership & Delivery
  • Lead and manage multiple onshore and offshore teams, including engineers, analysts, and developers.
  • Set clear expectations, delivery standards, and performance goals.
  • Coach and develop team members with a focus on engineering rigor, accountability, and continuous improvement.
  • Ensure predictable, high-quality delivery across multiple workstreams.

Architecture & Roadmap Execution
  • Contribute to platform and solution architecture in alignment with enterprise standards.
  • Participate in the development and execution of platform roadmaps across identity, collaboration, automation, and analytics.
  • Balance innovation, technical debt reduction, and operational stability.
  • Identify risks, dependencies, and improvement opportunities early.

Platform & Service Ownership
  • Lead collaboration platforms including Microsoft Teams (voice & non-voice), SharePoint Online, and OneDrive.
  • Manage Power Platform delivery, including functional solution design & development task.
  • Oversee analytics solutions using Microsoft Fabric and Power BI to support operational, quality, and performance reporting.
  • Apply UI/UX principles to ensure solutions are intuitive and aligned to healthcare workflows.

Active Directory & Group Policy Management
  • Contribute to Active Directory Services, including domain structure, OU design, governance, and lifecycle management.
  • Lead Group Policy Management (GPM) design, standardization, and lifecycle governance.
  • Ensure AD and GPO configurations support:
    • Secure access to clinical and business systems
    • Endpoint configuration and security baselines
    • Performance, usability, and reliability standards
  • Partner with endpoint, security, and compliance teams to meet HIPAA and audit requirements.
  • Oversee AD and GPO operations through teams (not hands-on administration).

Governance, Ethics & Risk Management
  • Execute governance models across identity, collaboration, automation, and analytics platforms.
  • Demonstrate ethical leadership in technology decisions, delivery, and vendor management.
  • Ensure responsible handling of patient and workforce data.
  • Partners with cybersecurity and compliance teams to support regulatory, privacy, and audit readiness.
  • Establish and monitor KPIs, service health indicators, and quality metrics.

Stakeholder Partnership
  • Partner with clinical, operational, and administrative leaders to understand priorities and constraints.
  • Communicate complex technical concepts clearly to non-technical audiences.
  • Serve as a trusted advisor for platform capabilities, risks, and roadmap decisions.

AI & Emerging Technology Leadership
  • Enable and govern the responsible use of AI and emerging technologies across Microsoft platforms, including Microsoft 365 Copilot, Power Platform AI capabilities, and Fabric/Power BI analytics.
  • Ensure platforms are AI-ready through proper identity, access, policy, and data controls (Active Directory, Entra ID, Group Policy).
  • Partner with cybersecurity, compliance, and legal teams to deploy AI solutions that are secure, ethical, explainable, and aligned with healthcare regulations.
  • Identify and evaluate emerging Microsoft capabilities to improve clinician experience, operational efficiency, and insight generation.
  • Promote innovation while enforcing guardrails that protect patient data, privacy, and organizational trust.

This role balances innovation with responsibility, ensuring AI enhances healthcare delivery without compromising safety, ethics, or compliance.
Qualifications
Preferred Requirements
  • Bachelor's degree in information systems, Computer Science, Engineering, or equivalent experience.
  • 7-10 years of progressive IS/IT experience with a strong engineering foundation.
  • 2-4 years of people management experience.

Demonstrated experience with:
  • Active Directory and Group Policy Management
  • Microsoft 365
  • Azure AD / Entra ID
  • Microsoft Teams (non-voice)
  • Power Platform
  • Microsoft Fabric and/or Power BI
  • Experience contributing to architecture, executing roadmaps, and leading multi-team delivery.
  • Experience managing or coordinating offshore teams.
  • Strong communication skills and a demonstrated commitment to ethical leadership.
  • Experience in healthcare or other highly regulated environments.
  • Microsoft certifications
  • Experience supporting endpoint, clinical, or shared services platforms.
  • Familiarity with Agile or product-based delivery models.

Minimum Requirements
  • Bachelor's or 4 years of work experience above the minimum qualification
  • 5 - 10 Years of Experience
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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