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Online Non Voice Jobs (NOW HIRING)

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

... Online Customer Support Language English (Required) Language Proficiency - Intermediate - B1 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

... Online Customer Support Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type ...

Genpact

Associate - Customer Care - Non - Voice 5A

Richardson, TX · On-site +1

$13.25 - $18.25/hr

... Online Customer Support Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Remote ...

Genpact

Associate - Customer Care - Non - Voice 5A

$14.75 - $20.50/hr

... Online Customer Support Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Remote ...

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

... Online Customer Support Language English (Required) Language Proficiency - Intermediate - B1 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

... Online Customer Support Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Remote ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

$19.75 - $27/hr

... Mapping, Online Customer Support Language English (Required), English (Required) Language ... Care - Non - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

Guss, IA · Remote

$19.25 - $26.25/hr

... Online Customer Support Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Remote ...

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Online Non Voice information

What kind of work schedule and environment should I expect in an online non voice role?

Online Non Voice roles often provide flexible scheduling options, including part-time, full-time, and shift-based work to accommodate different time zones and client needs. Most positions are remote, allowing you to work from home or any quiet location with a reliable internet connection, though some companies may require adherence to designated shifts or core working hours. Daily responsibilities usually include responding to customer inquiries via chat, email, or ticketing systems, escalating complex issues, and accurately documenting interactions. Team collaboration often happens through instant messaging platforms or regular virtual meetings with supervisors and colleagues to discuss updates and resolve escalations. This structure provides a balance of independent work and teamwork, fostering both autonomy and support.

What are the key skills and qualifications needed to thrive in the online non voice role?

To thrive as an Online Non Voice employee, you need excellent written communication skills, strong reading comprehension, and attention to detail, often supported by at least a high school diploma or equivalent. Familiarity with customer support platforms, live chat tools, CRM software, and basic computer literacy are typically expected. Adaptability, problem-solving ability, and time management help individuals excel in fast-paced digital environments. These skills are essential for delivering accurate and efficient service, ensuring customer satisfaction, and meeting performance targets in a remote or online setting.

What is an online non voice?

An Online Non Voice job involves performing tasks that do not require voice-based communication, such as data entry, email support, chat support, content moderation, and administrative tasks. These roles typically require strong typing skills, attention to detail, and proficiency in using computers and online tools. They are commonly found in industries like customer service, e-commerce, and outsourcing.

More about Online Non Voice jobs
What cities are hiring for Online Non Voice jobs? Cities with the most Online Non Voice job openings:
What are the most commonly searched types of Non Voice jobs? The most popular types of Non Voice jobs are:
What states have the most Online Non Voice jobs? States with the most job openings for Online Non Voice jobs include:
What job categories do people searching Online Non Voice jobs look for? The top searched job categories for Online Non Voice jobs are:
Online Non Voice jobs near you
Infographic showing various Online Non Voice job openings in the United States as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution.

Associate - Customer Care - Non - Voice 5A

Genpact

Plano, TX • On-site

$14 - $19.25/hr

Full-time

Posted 9 days ago

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

182nd of 223 rated it services

Job description

Associate - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
In this role, you will be responsible for sorting, retrieving medical records and burning in CDs post mailing contents to destination
Responsibilities
  • Retrieval of medical records
  • Customer record look up
  • Health source queue management
  • Burning medical records on CDs
  • Managing sensitive medical information
  • Reporting capabilities
  • Performance Dashboards

Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning
Required Skills
Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support
Language
English (Required)
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Non - Voice
Remote Type -
Office
Work Shift -
Day Job (United States of America)
The approximate annual base compensation range for this position is:
31,200 to 39,000 USD
"Los Angeles California-based candidates are not eligible for this role"
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

What Genpact employees say

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About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

Social media

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