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Noc Analyst Jobs in Michigan (NOW HIRING)

Surf Internet

NOC Supervisor

Byron Center, MI · On-site

Overview The NOC Supervisor will help oversee the day-to-day function of the NOC Admin and NOC ... Strong analytical and problem-solving skills * +1-2 years of Incident Management / Outage ...

Surf Internet

NOC Supervisor

Byron Center, MI · On-site

$80K - $85K/yr

Overview The NOC Supervisor will help oversee the day-to-day function of the NOC Admin and NOC ... Strong analytical and problem-solving skills * +1-2 years of Incident Management / Outage ...

Reliance One

Job Cost Analyst

Grand Rapids, MI

$65K - $90K/yr

Notices of Commencement (NOC) * Notices of Furnishing (NOF) * Liens and contractual obligations * Maintain union and non-union labor rates, T&M pricing logs, and forecasting tools. * Prepare analysis ...

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

Lead all NOC operations supporting RAN , Packet Core , and Backhaul environments. * Manage network ... Direct incident response , escalation management, and root-cause analysis efforts. * Establish and ...

Datavant

Service Delivery Manager

Detroit, MI · On-site

$72K - $78K/yr

... Operations Center (NOC), and regional leadership. You will: * Own overall service delivery ... Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans * Ensure ...

Stefanini

Infrastructure Engineer

Dearborn, MI · On-site

$99K - $129K/yr

Experience Required:5+ years of experience in Network Operations Center (NOC) environments ... Strong analytical and troubleshooting skills. Experience Preferred:Experience developing and ...

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

Represent the Service Desk in cross-practice coordination with Professional Services, NOC, and vCIO ... Strong analytical thinking, problem-solving, and root-cause analysis skills * Excellent verbal and ...

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Noc Analyst information

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How much do noc analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for noc analyst in Michigan is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.19 per hour, depending on experience, location, and employer.

What is a NOC analyst?

A NOC analyst, or network operations center analyst, provides technical support for end users of a computer network or program. As a NOC analyst, your job duties include monitoring systems operations, troubleshooting systems problems, network outages, and software issues, and reporting to development teams when persistent, unfixable problems occur. You also document your work per company policies and procedures. The career typically requires strong technical ability and prior work experience monitoring and maintaining network systems, servers, or storage. Additional qualifications include professional program certifications (such as Microsoft or Cisco Systems), excellent customer service skills, and problem-solving ability. Some employers may also require an educational background in informational technology, computer science, or a related field.

What are the key skills and qualifications needed to thrive as a NOC analyst, and why are they important?

To thrive as a NOC Analyst, you need a solid understanding of networking fundamentals, system administration, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools (such as SolarWinds, Nagios, or Zabbix) and ticketing systems is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help analysts stand out in this position. These skills are crucial for quickly identifying, escalating, and resolving network issues to maintain optimal system uptime and service availability.

What are some common challenges faced by NOC analysts, and how can they effectively handle them?

NOC Analysts often face the challenge of managing high-pressure situations, such as responding to network outages or critical system alerts. These scenarios require quick problem-solving skills, the ability to follow established protocols, and effective communication with technical teams and stakeholders. Staying organized and prioritizing incidents based on their severity helps ensure minimal downtime. Regular training, familiarity with monitoring tools, and proactive network health checks can help NOC Analysts stay prepared and efficient in their role.

What is the difference between Noc Analyst vs Security Analyst?

AspectNoc AnalystSecurity Analyst
CertificationsNetwork+; CCNA; CompTIA Security+ (optional)Security+; CISSP; CEH
Work EnvironmentNetwork operations centers, IT departmentsSecurity operations centers, IT security teams
Industry UsageTelecom, ISPs, large enterprisesFinancial, healthcare, government, any sector with sensitive data
Primary FocusMonitoring network performance, troubleshooting outagesMonitoring security threats, incident response

While both roles involve monitoring and troubleshooting, Noc Analysts focus on network performance and uptime, whereas Security Analysts concentrate on protecting systems from security threats. The certifications and work environments often overlap, but their core responsibilities differ significantly.

How much do NOC analysts make in the US?

NOC analysts in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in larger organizations or tech hubs.

Is NOC analyst entry level?

NOC analyst positions can be entry-level or require prior experience, depending on the employer. Entry-level roles typically require basic knowledge of networking, monitoring tools, and troubleshooting skills, often supported by certifications like CompTIA Network+ or Cisco CCNA. More advanced roles may demand several years of experience and specialized certifications.
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Noc Analyst jobs near you
Infographic showing various Noc Analyst job openings in Michigan as of August 2026, with employment types broken down into 83% Full Time, 8% Part Time, 2% Temporary, 6% Contract, and 1% Nights. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $53,982 per year, or $26 per hour.

NOC Supervisor

Surf Internet

Byron Center, MI • On-site

Full-time

Re-posted 28 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 99 rated telecommunications companies

Job description

Overview

The NOC Supervisor will help oversee the day-to-day function of the NOC Admin and NOC Engineer team members, assigning daily workload, reviewing trouble tickets, and phone calls to help the Surf NOC succeed in meeting its Network KPI’s and Customer SLA’s.  Additional tasks will include screening, onboarding and the development of new hire team members as well as working closely with our reliability engineering team members throughout our Change Approval Board process, Incident Management and Outage Restoration. 

This is a 3rd shift position with hours from 11:00 PM - 7:00 AM ET.  This shift can take place Sunday - Thursday, or Monday - Friday.

This position is located in the Byron Center, MI office.  Relocation will be required for any possible candidates located outside of this area.

Reports To:               Network Operations Manager

Department:               NOC & Network Engineering

Job Status:                Exempt

Primary Responsibilities:
  • Supervise day-to-day associate functions, work queue, schedules and availability
  • Observe daily call queue and ticket workflow
  • Maintain regular One on One’s discussions with NOC team members
  • Assist in planning and leading regular team meetings (both group and one on one)
  • Maintain knowledge of Surf products, processes and procedures
  • Monitor ticket hygiene for potential training opportunities and development of team
  • Assist in the screening, onboarding and training of all NOC New Hires
  • Manage Customer Expectations
  • Work as liaison from NOC with internal and external teams to coordinate issue resolution efforts
  • Share in NOC leadership On Call responsibilities including Outage Bridges, NOC Support, etc.

Qualifications

  • +5 years Telecommunications experience
  • Strong analytical and problem-solving skills
  • +1-2 years of Incident Management / Outage Management experience
  • +1-2 years of Team Leadership experience
  • +1-2 years of Customer Service Experience
  • Working knowledge of Telecommunication Transport Technology including Route / Switch and Optical Transport technologies. 
  • Working knowledge of Network technologies and design, LAN, WAN, WLAN, Gateway, Hub, TCP/IP, Ethernet
  • Experience with product vendors including Juniper, Adtran, Mikrotik, Infinera, Ubiquiti, BaiCells and Cambium, Certifications a plus
  • Ability to read, decipher and create network diagrams and documentation for design and planning of network communication systems.
  • Network Certifications such as JNCIA, Adtran or Network+ (preferred)

What Surf Internet employees say

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