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No Experience Remote Helpdesk Jobs in Rio Rancho, NM

Bendixen Life Group

Remote Insurance Agent

Albuquerque, NM · On-site +1

$99K - $128K/yr

No cold calling or door-to-door sales * Training and mentorship from experienced leaders * Access ... Help clients understand their coverage options and choose a plan that fits their needs * Follow up ...

InsuraTec

Sales Representative (Remote)

Los Lunas, NM · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

HMG Careers

Remote Insurance Agent

Albuquerque, NM · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Executive

Albuquerque, NM · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

Albuquerque, NM · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Agent

Albuquerque, NM · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

Los Lunas, NM · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

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How much do no experience remote helpdesk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for no experience remote helpdesk in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.
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No Experience Remote Helpdesk jobs near you
FULLY REMOTE - Helpdesk Technician in New Mexico

FULLY REMOTE - Helpdesk Technician in New Mexico

Protocall Services

Albuquerque, NM • On-site, Remote

$19/hr

Other

Posted 3 days ago

New

Job description

The Helpdesk Technician I (HTI) serves as the first point of contact for employees seeking technical assistance. This role provides frontline technical support, resolves routine hardware, software, and account issues, and appropriately escalates complex incidents to other members of the IT team. The Helpdesk Technician I is responsible for delivering timely, professional customer service while supporting the organization's technology environment. This position reports to the Assistant IT Director.
Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Typical Duties:
The Helpdesk Technician's principal responsibility is to respond and support Protocall's Helpdesk Ticketing processes and ongoing care and support of all IT related initiatives.
Typical duties may include:
• Process Service Requests to resolution or escalate to other IT Team members using Freshservice within required timelines
• Record events/problems and their resolution in Freshservice
• Document all end user communication in Freshservice
• Answer queries on basic technical issues and offer advice to solve them
• Provide helpdesk and technical support either by phone or remote access
• Respond to IT issues; hardware maintenance, software, networking, etc. within required timelines
• Assist in troubleshooting for system errors
• Assist with the implementation and support of new software and features
• Identify and suggest possible improvements on procedures
• Support and administration of all IT related systems and databases
• May have inadvertent access to PHI in the course of performing IT support and administration functions.
• Detailed Standards and Expectations are listed in the Helpdesk Standards document, provided at time of employment
• Performs other duties as requested
This position will require excellent communication and time management skills; the ability to hold several on-going projects and tasks in varying degrees of priority; awareness of the channels of escalation and when to consult. Work will vary from long-term projects to quick and effective tasking. The ability to both work independently and in collaboration with others, as well as comfort with ambiguity will serve this position well.
• High school degree or equivalent; bachelor's degree in computer science, information systems, or behavioral health related field preferred
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent written and verbal communication skills
Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.

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