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Night Shift Remote Email Chat Support Jobs in Decatur, GA

CORT

Internet Account Executive

Atlanta, GA · Remote

This is a fully remote position. Internet Account Executives at CORT spend their day guiding both ... Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely ...

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Licensed Health Insurance Agent- Fully Remote-USA

Atlanta, GA · Remote

... support. You will speak with customers by phone and chat, explain available Medicare coverage, and ... Fully Remote Work Schedule: Monday through Saturday Required Availability : 8:00 AM to 9:00 PM EST ...

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... phone calls, emails and/or online chat and supports efficient administration of plans and ...

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CORT

Internet Account Executive

Atlanta, GA · Remote

$22/hr

Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely ... not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with ...

CORT

Internet Account Executive

Atlanta, GA · On-site +1

$22/hr

Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely ... not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with ...

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All JobsEmail Chat Support JobsNight Shift Remote Email Chat Support JobsNight Shift Remote Email Chat Support Jobs in Decatur, GA

Night Shift Remote Email Chat Support information

What is the difference between Night Shift Remote Email Chat Support vs Night Shift Remote Phone Support?

AspectNight Shift Remote Email Chat SupportNight Shift Remote Phone Support
Communication MethodText-based via email and chatVerbal via phone calls
Required SkillsExcellent written communication, patience, quick typingClear verbal communication, active listening, problem-solving
Work EnvironmentRemote, computer-based, minimal noiseRemote, often with headset, potential background noise
Common CertificationsCustomer service, basic IT skillsCustomer service, communication skills

Both roles involve remote customer support during night shifts, but Email Chat Support focuses on written communication through emails and chat platforms, while Phone Support requires verbal communication via calls. The skills overlap in customer service and technical knowledge, but the communication methods differ significantly.

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Night Shift Remote Email Chat Support jobs near you

Internet Account Executive

CORT

Atlanta, GA • Remote

Full-time

Posted 12 days ago

CORT rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

28th of 63 rated furniture retailers

Job description

Overview

CORT is looking for a full-time, enthusiastic Internet Account Executive to join the Multifamily Housing Team. This is a fully remote position. Internet Account Executives at CORT spend their day guiding both new and existing customers across the country in choosing furniture from our online catalog, offering support for current leases, and coordinating deliveries and pickups. Whether customers are novices to furniture rental or need flexibility with their current lease, we're available for them, providing a friendly and knowledgeable voice over the phone, via chat or email. 

Our ideal candidate has experience achieving sales or service goals and working directly with customers through multiple communication channels. 

This is a full-time, remote position performed from the convenience of your home office. We will supply you with the equipment needed and a monthly phone/internet stipend.

Only candidates in the Eastern time zone will be considered for this role.

Pay: Starts at $22 / hour and is an hourly based position with a full benefits package.    

Schedule:  A typical schedule will be 9:00 a.m. -6:00 p.m. EST but schedules can vary. The hours may fluctuate due to seasonality and customer demand. You may be required to work up to two Saturdays per month. 


Responsibilities

  • Assist potential customers with detailed information regarding CORT’s furniture solutions nationwide. Consult and educate on the value of CORT’s products and services that are applicable to the unique needs of each customer  
  • Create quotes and execute appropriate follow up to secured closed rental agreements and generate revenue for CORT  
  • Assist current customers with questions and direct them to appropriate departments where needed  
  • Accurately capture customer information in our CRM (Salesforce) for communication and record keeping  
  • Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times  
  • Escalate issues through the appropriate channels when necessary  
  • Use problem solving skills and best judgment to handle unpredictable situations as they arise  
  • Consistently meet all performance standards including schedule adherence, call quality, and sales goal achievement  
  • Take an active role in ensuring the department goals and objectives are being met or exceeded  
  • The expectation is that 50% of your time will be spent taking calls on a defined schedule, with 50% devoted to customer follow up, on-going training and reporting  
  • Will assist in other projects and activities as needed 

Qualifications

  • High School Diploma or equivalent required  
  • Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred  
  • Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction  
  • Ability to multi-task, take initiative and work effectively in a fast-paced environment  
  • Excellent documentation and written and verbal communication skills  
  • Proficiency in Microsoft Office Suite including Word, Excel & Outlook  
  • Flexibility to work various shifts including nights, weekends, holidays, and overtime as required  
  • Bilingual (English/Spanish) a plus  
  • Ability to sit for extended periods of time 

What CORT employees say

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