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Night Shift Remote Email Chat Support Jobs in Decatur, GA

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Live Chat * Ticketing System * Email Support * Customer Escalations * Self-Service Resources ... Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

PerLuxe Travels

Customer Support Executive

Atlanta, GA · On-site +1

... email, or text What We Offer: ∙ Fully remote. Work from anywhere ∙ Flexible hours (full-time and part-time available) ∙ Comprehensive training and ongoing support ∙ A collaborative ...

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All JobsEmail Chat Support JobsNight Shift Remote Email Chat Support JobsNight Shift Remote Email Chat Support Jobs in Decatur, GA

Night Shift Remote Email Chat Support information

What is the difference between Night Shift Remote Email Chat Support vs Night Shift Remote Phone Support?

AspectNight Shift Remote Email Chat SupportNight Shift Remote Phone Support
Communication MethodText-based via email and chatVerbal via phone calls
Required SkillsExcellent written communication, patience, quick typingClear verbal communication, active listening, problem-solving
Work EnvironmentRemote, computer-based, minimal noiseRemote, often with headset, potential background noise
Common CertificationsCustomer service, basic IT skillsCustomer service, communication skills

Both roles involve remote customer support during night shifts, but Email Chat Support focuses on written communication through emails and chat platforms, while Phone Support requires verbal communication via calls. The skills overlap in customer service and technical knowledge, but the communication methods differ significantly.

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Night Shift Remote Email Chat Support jobs near you

Experience Planning Specialist (Remote)

Nexora Talent

Sandy Springs, GA • Remote

Part-time

Re-posted 23 days ago

Job description

We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

  • Assist clients with planning and coordinating customized service experiences
  • Provide timely and professional customer support via phone, email, and chat
  • Manage client requests, updates, and follow-ups in a timely manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Maintain accurate records and documentation of client interactions
  • Identify client needs and recommend appropriate solutions

Requirements:

  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Ability to work independently and in a remote or fast-paced environment
  • Basic computer proficiency (email, scheduling tools, CRM systems)
  • Previous customer service or coordination experience is a plus

What We Offer:

  • Flexible work environment
  • Ongoing training and support
  • Opportunities for growth and advancement
  • Competitive compensation based on performance

If you are passionate about delivering excellent client experiences and enjoy helping others through planning and coordination, we encourage you to apply.

Apply